HT4623 after doing a update I got an error message and now itunes will not reconize my phone

all I can see on my phone screen is the itunes logo and the connector picture and when I plug it into the computer, itunes doesn't reconize it...
This happen during a update

Try the troubleshooting steps in item #5 at the bottom of this article: http://support.apple.com/kb/TS1538, under "If the device is not recognized while in Recovery Mode".

Similar Messages

  • HT4061 I need help, I pluged my iphone and itunes said there was an update to download and update, I did but when itunes was rebooting and updating I got an error message. and now the phone is telling me that it cant be activated.

    I need help, I pluged my iphone to itunes and got a message that said there was an update to download and update, I did but when itunes was rebooting and updating I got an error message. and now the phone is telling me that it cant be activated, to plug it in to itunes or to contact support care.

    That message usually indicates that your phone was hacked to unlock it from the original phone carrier, then when you updated or restored it locked back to that carrier.

  • HT1926 I was loading an update to my i-Tunes for my computer and got an error message and now I can not open my computer itunes and may have lost all the content. What do I do?

    I got a request from apple to update my itunes and while uploading the update, the program gave an error message and now I can not open my itunes and fear that all my music etc is gone?  what do I do to correct this problem?

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • Updated to 10.5 on XP and now iTunes will NOT open - Entry Point Not Found - HELP!

    Tried to update to iTunes 10.5 on Windows XP.  Everything seemed to install properly and I restarted.  However, when I try to open iTunes, it will not open and I get the following error message:
    iTunes.exe - Entry Point Not Found
    'The procedure entry point AVCFAssetClassWithByteStreamAndOptions coulf not be located in the dynamic link library AVFoundationCF.dll'
    When I click 'OK' (which is the only option), it says:
    'iTunes was not installed correctly.  Please reinstall iTunes.
    Error 7 (Windows error 127)'
    I have updated iTunes on my machine in the past numerous times without ever having an issue.  Now, I get this and cannot access iTunes at all.  I have tried reinstalling 10.5 and restarting my machine about five times now...to no avail.  I am hesitant to remove iTunes, since I have 6000 songs and do not want to lose my library.  Is there anything I can do?  Seems like it should be a simple fix.
    When I called Apple, they told me to upgrade my OS to Vista.  Huh?  That seems like overkill to me.  iTunes has always run fine on XP.
    Please help!

    I found another site and it suggested that I go through System Preferences and check downloads again.  The iTunes update was still there indicating that it still needed to be downloaded.  So I downloaded it again and now it works fine.  I hope this might help someone else.
    Thank you

  • I recently updated to the 10.4 version and now iTunes will not open at all.  Any ideas?

    Hopefully I am not the only one with this problem and I hope someone can help!

    See if you can start Firefox in <u>Safe Mode</u>
    *On Mac, hold down the Options key while starting Firefox
    *Help > Restart with Add-ons Disabled
    *https://support.mozilla.org/kb/Safe+Mode

  • I updated my IOS on my iPhone 4S and it locked up.  I had to restore my phone and now iTunes will not go past the setup your phone screen even though the phone as been restored.  How do I get iTunes to go past this screen so I can sync my phone again?

    I updated my IOS on my iPhone 4S and it locked up.  I had to restore my phone and now iTunes will not go past the setup your phone screen even though the phone as been restored.  How do I get iTunes to go past this screen so I can sync my phone again?

    Depending on what iPhone you have when you get to the connect to wifi you should be able to activate your device over cellular data. Try doing a hard reset by holding the home circle button an power button until an apple pops up and the  go through the setup again and when you get to the wifi part a option should be setup with cellular data iPhone 4 and above should give this option sometimes doesn't like showing up that's why u have to do a hard reset first

  • I thought I was installing an update and now iTunes will not open? HELP!!!!!, I thought I was installing an update and now iTunes will not open? HELP!!!!!

    I thought I was installing an update and now iTunes will not open on my computer... HELP!!!!

    Others are more likely to help if you stop needlessly repeating yourself and provide some details.
    What operating system? Windows (XP, Vista, 7) Mac
    Any errors?
    Also, try doing a search either here or via Google, you are more likely to get a faster resolution as there is no need to wait on others to respond.    

  • Had an update error now itunes will not recognise my phone and it is frozen

    I tried to update my iphone 3g tonight and it encountered an error. Now itunes will not recognise the phone and it is frozen on a screen telling me to connect it to itunes. I have turned it on and off and it remains stuck. I have restarted my computer and itunes and no change.

    Hey- just went through something similar - and I'm sorry I don't have the perfect answer... bc mine did what you are saying except my itunes did recognize that "an iphone" was connected and so it suggested that I do a recovery-mode restore on it and then I did a back up restore via itunes to get my most recent back up transferred to my iphone, and then it finally listed my phone as "xxx's iphone" in itunes.... here's the link I used: http://www.copytrans.net/blog/how-to-restore-iphone-after-updating-to-ios-7/  and I also used: http://support.apple.com/kb/HT1808
    I think what you are saying is that itunes doesn't even recognize that your iphone is plugged in - so you can't start the recovery process?  I DO know that in the hours of me muddling through the internet - googling this issue - that I did see other posts of those who plugged into itunes, and it didn't recognize their iphone, but they DID have suggestions on how to deal with the problem... while I don't have "the" solution, I wanted you to know I did see an answer out there - just skimmed past it as I was searching for mine... sorry I don't remember good luck!

  • HT1414 I just got a replacement iPhone 5 (64MB) for one with a cracked face, and tried to restore it.  Got an error message saying the iTunes could not restore the iPhone because not enough free space is available on the iPhone.  Now what?

    I just replaced my iPhone 5 because of a cracked face.  I backed up the old phone to iTunes.  When I tried to restore my data off of iTunes to the new phone, I got an error message saying that iTunes could not restore the iPhone because not enough free space is available on the new iPhone.  Now what?
    I have Apple Care+, but I'll be darned if I can find any way to contact anyone at Apple to talk to about this.  They take your money, but make darned sure they don't have to support you unless you jump through a bunch of hoops first, like this site.

    I've done a restore.. The phone was completely wiped back to factory settings.. It then tells me there isn't enough space on the phone to restore from back up? How when the phone is empty?!

  • Just updated my itunes and restarted and now itunes will not open on my desktop.

    just updated my itunes and restarted and now itunes will not open on my desktop.

    This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes forums.
    Regards.

  • I've updated to iOS7 and now iTunes will not open on my iPhone 5. What do I do to make it open?

    I updated my iPhone5 to iOS7 and now iTunes will not open. What do I need to do?

    https://discussions.apple.com/message/23167278#23167278

  • I installed updates, Force Quit itunes and now iTunes will not launch

    I installed updates on my Mac.  In order to complete the process, a window telling me to Force Quit itunes came up.  I did so and now iTunes will not launch??
    Help!
    Cathy 214

    Try deleting all your music by going into settings>general>usage>music. Then re-download them from iTunes by going in to iTunes on your iPhone>more>purchased>music.

  • I just updated to OS X Mountain Lion and now Word will not work?

    I just updated to OS X Mountain Lion and now Word will not work?
    Word, Powerpoint, Excel - none of them work. . . . Any ideas?

    You can also try Pages for Word / Numbers for Excel. Both can import/export Word and Excel files.

  • I recently updated my IPhone to IOS 7 and now it will not connect to my iTunes

    I recently updated my IPhone to IOS 7 and now it will not connect to my iTunes.

    You updated you're phone to 7.0.6? Thats impossible since you can only update to the newest OS version Apple released which is currently 7.1.1. Unless you updated before April 22 and just now posting you're question.

  • Just updated to 11.2.2 and now itunes will not start up

    Just installed itunes 11.2.2 update and now itunes will not open.

    Have a similar problem, in that in both get info and in size column, iTunes.app shows "0bytes." The app initialy would not open using either "double click" on icon or using "open" in drop-down command menu.
    The app has now decided to function, apparently correctly (have not checked all functions, thus apparently correctly is based solely on playing two music selections and one music video), but still shows no disk space usage, This cannot be true or the app would not open.
    Am very concerned that the entire iTunes app will crash, in the process, destroying over five years of music, videos, apps, podcasts, movies, etc.
    Have tried removing this "0-bytes" iTunes - which cannot be trashed as it's part of system and reloading new over old .app from just-downloaded 11.2.2.dmg file.
    Any suggestions?

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