HT4623 after downloading the new update today my phone will not come back on, all it shows is the itune logo and a picture of the plug in, I cant receive any calls nor go to any screens. HELP

After downloading the new update for my iphone 4 the screen only show an itune logo, as
well as a plug in picture, thats it. No icons are visible, phone does not come on except to show
the two icons. When I power up it does nothing except shows those 2. When power off I dont even
get the slide off screen it just goes black. WTH?

Hello bigboza,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
If the device remains unresponsive or does not turn on (or power on), reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let it charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
Have a nice day,
Mario

Similar Messages

HT4061 good morning! I just did a software update on my phone (finally) last night and now my phone will not come on. All it keeps showing is the charger pointing up to a blue circle with iTunes inside and will not go any further. Can ANYone please expl

Good Morning,
I just did a software update on my phone (finally) last night and now my phone will not come on. It keeps showing the charger pointing up to a blue circle with iTunes inside and will not go any further. Can ANYONE help me please???

The phone is in restore mode and the picture is telling you what to do. Connect the phone, by cable, to iTunes in the computer you normally use for syncing, and retore the phone.

TS3274 I just updated my Ipad to I0S 7.02 like it asked me too. Now i have a black screen Itunes logo and a picture of the plug in cord. I can't get to my home screen. What happened?

I just updated my Ipad to I0S 7.02 like it asked me too. Now i have a black screen Itunes logo and a picture of the plug in cord. I can't get to my home screen. What happened?

You are in Recovery Mode. Follow the instructions below to recover your iPad.
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost.

I updated itunes on my computer, itunes doesn't recognize and my phone will not come on. It's showing itunes logo and usb cord only. HELPPPPP

I tried to update iphone 4 to the 5.1 version. After installing on computer, connected to update phone. Phone will not come back on, showing itunes logo and usb cable. Please help

Hi ..
Help here > iOS: Unable to update or restore

ALL I CAN GET ON MY SCREEN IS THE ITUNES LOGO AND A PICTURE OF THE CABLE AND AN ARROW POINTING FROM THE CABLE TO THE LOGO

Hello all, I got my ipod two weeks ago and it was ok.However, whilst charging it yesterday, I was buying something from Amazon and all of a sudden a message came up on the computer screen that i tunes had been encountered a problem.Since then all I get on the ipod is a picture of the i tunes logo, and a picture of the cable, with an arrow pointing to the i tunes logo, as if ive got to plug it in.Also since this happened, ive downloaded songs, but am unable to load these on to my ipod as the line on my page which allowed me to do this has disappeared.HELP!!!!

The unit is in factory reset condition. Connect to a computer that is running ITunes.

HT4623 Since I installed the new update, my search feature will not work. It will only search my ipad. None of the searh engines work in Safari

Since I installed the new operating System, my search feature does not work. I can only search my ipad. None of the search engines work in Safari. How do I fix it?

Just just to make sure, you do not see something like this when you try to do a search in Safari?
Try clearing Safari in Settings>Safari>Clear Cookies and data. Then close Safari. Double tap the home button and drag the mini Safari window up toward the top of the screen in the multitasking display in order to close the app. Now reboot the iPad. Hold down on the sleep and home buttons at the same time until the Apple Logo appears on the screen.
Try Safari again.
The Spotlight Search feature on the iPad search) no longer searches the web, that is simply the way that Spotlight works now. Sort of a backwards move IMO but somewhat typical of Apple these days.

After downloading IOS 7.1 on iPad, it will not come on. I picture of the plug with arrow pointing to the phrase "itunes " continues to appear.

After downloading IOS 7.1.1 on my ipad, it will neither boot up nor shut down . it maintains a picture of "itunes" phrase with a picture under that of the plug and cord pointing toward the phrase. It is stuck!

It is restored now. Thanks for the comment about disabling firewalls - we did that and tried again and it worked.

HT4061 pls my iphone 3G just update to the new vision but now it can not come back to the normal working thing and it is tell me to inert another sim card and i have tried different card but nothing is still coming up

good morning sir/ma pls i need help to fix my phone i updated to 6.1.4 from 5.1.1 so now it is not coming up but showing me to inert another sim card and i did but still request for another and do not no what to really do now.

try a simple restart, see if it works.
http://support.apple.com/kb/ht4623
http://support.apple.com/kb/TS1275
http://support.apple.com/kb/HT4972
I hope these articles help you

Is anyone having issues with your iphone even finding wifi since the newest update? My phone will not even acknowledge a wifi exists anymore. I have tried all the recommended fixes thus far.

I can no longer connect to wifi with the my phone. This is very troubling. I am planning on getting a new non-apple phone.

Hi there jmichel216,
You may find the troubleshooting steps in the article below helpful.
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
-Griff W.

HT1476 My phone was fully charged and while talkng, it went to a blank screen. It will not come back on. I have tried turning it off and back on, but it doesn't do anything, just keeps the blank screen.

While talking on the phone this morning, it was fully charged, the screen went blank and I could no longer use the phone. I tried turing it off and then on, but it still ghad a blank screen. I even tried charging the phone, but it still has a blank screen.

I am sorry to hear about your phone.
You could try connecting it to your laptop and see if itune recognises the phone.
If it does then make a backup of your phone.
You could then restore it and see if it helps.
It shouldn't be much of a problem if its a software issue but if something went wrong with the hardware then you might have to go to an Apple store.
Hope this helps

HT201210 I tried to update my software and my phone will not come back on. I have a pic of itunes and a usb cable on my phone and it wont do anything?? i need help

I tired to update my software and my Iphone 4s has frozen please help???

Iam having the same problem this this my 4th iphone and have an ipad and Macbook pro iam thinking to change to samsung all i get is problems from my iphone now days

HT4623 I tried to run the new update on my phone and the screen went blank and now the only thing showing is the itunes symbol on the screen with a picture of a charger below that, it wont reset or turn off

I tried to ru nthe new update on my phone and the screen is blank and wont reset the only thing that comes up is the itunes logo and a picture of the charger beneath that how do i fix this so my phone will turn on, this has happened twice before

Hello, djernigan.
Thank you for visiting Apple Support Communities.
When experiencing issues restoring or updating an iPhone, here are the best articles to go through. If you received a specific error number when restoring, see the section labeledGet more help in the second article below.
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/ts1275
Cheers,
Jason H.

My iPhone would just randomly give me a blue screen and then restart--did that a bunch of times between Tuesday and last night. As of last night, it WILL NOT come back on. iTunes says it's in recovery mode....what does all of this mean???

Tuesday night I was texting a friend and when I went to open her message, my screen went blue and restarted. I just wrote it off as weird and went on about my business. Later that night, I tried to turn on my phone and it would not turn on. I plugged it up, held down the power button, and pressed the home button all numerous times. I looked online and it said to do a "hard reset" by holding down the power and home button at the same time--my phone then came on. Throughout Wednesday, it would give me a blue screen and restart--nothing major just really annoying. I took it to the local Verizon store where I bought the phone from and he said that it was some type of hardware defect and I was still under my year warranty so I could get a new one for free--the free phone won't be here until tomorrow, Saturday. I took it home and it didn't give me any trouble for a couple of hours. The next day it was cooperating and then I left town for a little while and it acted up (blue screen and then restarting) a few times. When I got home, it acted up again and so I restarted the phone and it was working fine. A few minutes later, I tried to check my messages and the phone was off again. No matter what I do, my phone will not come back to life. It had at least 45% battery last time I looked at it. I decided to plug the phone up to my computer and see what it did--my computer recognizes that there is a phone hooked to it and it says that it's in "recovery mode". It also said that if I'm having issues with my phone, that I need to reset the phone via iTunes. I guess the questions that arise are
1. Why is my phone doing this?
2. If I reset my phone, will it go back to working again? I ask that because I don't want Verizon to charge me $300 when they send me the replacement phone and I won't need it (assuming that the phone decides to work once it's been reset).
3. What type of hardware defect is this that is causing this issue, not only with my iPhone 5S but others as well?
4. Shouldn't people be notifying Apple and letting them know that they need to fix this issue?
5. Should I report this issue to Apple even though I didn't buy the phone directly from them, but through Verizon?
Any help that anyone could give me would be greatly appreciated! This whole situation has me stressed out and seriously confused.

Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H.

HT201210 I have an ipad 2 and was upgrading to ios 5. Unfortunately, the cable was pulled out mid sync and now the ipad won't work. When I power on, I get an iTunes icon and a picture of the cable to connect to iTunes. What do I do?

disconnected mid-stream. Now when I turn on the ipad or connect it to the PC, I get the iTunes logo and a picture of the connecting cable (which is plugged in). What do I do?

iOS: Device not recognized in iTunes for Windows

After download a new update I cannot FaceTime

I cannot communicate with Face time with my friend who has iPAd 2 after downloading a new update from 18/07.

Howdy Inessazhk,
I found this article while researching FaceTime for you named FaceTime for Mac: Troubleshooting FaceTime found here http://support.apple.com/kb/ts4185
Troubleshooting FaceTime for Mac
You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.
If you encounter issues making or receiving FaceTime calls, try the following:
Verify that FaceTime is enabled in FaceTime > Preferences.If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
Verify that the Date, Time, and Time Zone are set correctly:
From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
Enable "Set Automatically".
Click the Time Zone tab and confirm the closest city is correct.
Verify that both parties are connected to an active broadband Internet connection.
See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.
If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
Verify the phone number or email address being used is the correct one activated for FaceTime.You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
Verify that both parties have installed the latest software updates for their Mac and/or device. See:
Mac OS X: Updating your software
iOS: How to update your iPhone, iPad, or iPod touch
All the very best,
Sterling

HT4623 after downloading the new update today my phone will not come back on, all it shows is the itune logo and a picture of the plug in, I cant receive any calls nor go to any screens. HELP

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