HT4623 cannot enter access code letters .the touch pad only shows numbers

cannot enter letters in viber access the touch pad only shows numbers

Hello,
I have the exact same problem now. I setup Lotus Traveler and enabled my code lock. When I entered the default code 12345, it asks for a new code with numbers and letters but I only have numbers available to choose on the keypad. So I am locked out and have had to go back to my old phone. There are no other options on the keypad.
Did you find a solution?

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Try a Reset...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
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If you cannot connect it to the computer to which the device was last connected (or the device was never connected to a computer) you will have to use recovery mode to completely reset the device, losing all data:
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Hi
It seems that the wireless mouse or the wireless mouse drivers/software has a bad influence on the touchpad.
I dont have a proper solution for this issue. Well, you can check the Toshiba driver page for newest driver updates. If the updates doesnt solve this issue so I suggest to use either the wireless mouse and disable the touchpad with the key combination FN+F9 or to use a common USB mouse.
I assume that you dont have any problems with a common USB mouse.

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HT4623 cannot enter access code letters .the touch pad only shows numbers

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