HT4623 cannot turn off imessage--is grayed out
cannot turn off imessage--is grayed out. Other phones are receiving the same text messeges.
Morning Karla831,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iOS: Wi-Fi settings grayed out or dim
http://support.apple.com/kb/ts1559
Resolution
Follow these steps to resolve the issue:
Verify that airplane mode is off by tapping Settings > Airplane Mode.
Reset the network settings by tapping Settings > General > Reset > Reset Network Settings.
Note: This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings
Ensure that your device is using the latest software. To do so, connect your device to your computer and check for updates in iTunes.
If your issue is still unresolved, perform a software restore in iTunes.
Hope this helps,
Mario
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Summary:
When phones are upgraded to the new iOS 5.1 and if they either have a iPhone Configuration Utility (IPCU) template already in stalled or if you install a new one there is no way to successfully turn off iMessage. Used to work with iOS 5.0 by using IPCU and turning off 'Allow Facetime' and the end-user would no longer have facetime OR iMessage. Do the same in the IPCU and apply it to a iOS 5.1 device and the iMessage will still work and FaceTime. Take a 5.0 phone with the template already in stalled where iMessge and FaceTime do not work...then upgrade phone to iOS 5.1 and the iMessage comes back!
Steps to Reproduce:
Create a template in (unsigned) in IPCU and turn off 'Allow FaceTime'. Apply this template through the use of the IPCU to an iPhone with iOS 5.1. iMessage will NOT be disabled.
OR
Create a template in (unsigned) in IPCU and turn off 'Allow FaceTime'. Apply this template through the use of the IPCU to an iPhone with iOS 5.0. Then confirm iMessage is gone (not working or available) then upgrade teh iPhone to iOS 5.1 and you will see iMessage will NOT be disabled and is in proper working condition.
Expected Results:
By turning off the 'Allow FaceTime' in the IPCU this will and has in the past disabled and removed the FaceTime and iMessage Apps.
Actual Results:
By turning off the 'Allow FaceTime' feature in IPCU and loading it onto an iOS 5.1 iPhone the iMessge and FaceTime Apps still are there and work.
Regression:
We have been able to test and get the same results on the iPhone 4 and 4S for iOS 5.0 (works as promised) and then once upgraded to iOS 5.1 (doesn't work as promised)
We have tried using IPCU 3.4 and 3.5 FYI.
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Thanks. Yes - your reference leads to the same place that I was taken to after calling an Apple tech.
Turning off "Zoom" from iTunes worked. It allowed proper use of another App - PAPER by Fifty Three which apparently has a bug (currently) related to the Zoom feature in iOS 8 and the iPad. They're working to fix it and I'm sure they will shortly.
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Section "ServerLayout"
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