HT4623 cannot turn off imessage--is grayed out

cannot turn off imessage--is grayed out. Other phones are receiving the same text messeges.

Morning Karla831,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iOS: Wi-Fi settings grayed out or dim
http://support.apple.com/kb/ts1559
Resolution
Follow these steps to resolve the issue:
Verify that airplane mode is off by tapping Settings > Airplane Mode.
Reset the network settings by tapping Settings > General > Reset > Reset Network Settings.
Note: This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings
Ensure that your device is using the latest software. To do so, connect your device to your computer and check for updates in iTunes.
If your issue is still unresolved, perform a software restore in iTunes.
Hope this helps,
Mario

Similar Messages

  • Cannot turn off iMessage in IOS 5.1 with Iphone Configuration Utility 3.5

    Summary:
    When phones are upgraded to the new iOS 5.1 and if they either have a iPhone Configuration Utility (IPCU) template already in stalled or if you install a new one there is no way to successfully turn off iMessage.  Used to work with iOS 5.0 by using IPCU and turning off 'Allow Facetime' and the end-user would no longer have facetime OR iMessage.  Do the same in the IPCU and apply it to a iOS 5.1 device and the iMessage will still work and FaceTime.  Take a 5.0 phone with the template already in stalled where iMessge and FaceTime do not work...then upgrade phone to iOS 5.1 and the iMessage comes back!
    Steps to Reproduce:
    Create a template in (unsigned) in IPCU and turn off 'Allow FaceTime'.  Apply this template through the use of the IPCU to an iPhone with iOS 5.1.  iMessage will NOT be disabled.
    OR
    Create a template in (unsigned) in IPCU and turn off 'Allow FaceTime'.  Apply this template through the use of the IPCU to an iPhone with iOS 5.0.  Then confirm iMessage is gone (not working or available) then upgrade teh iPhone to iOS 5.1 and you will see iMessage will NOT be disabled and is in proper working condition.
    Expected Results:
    By turning off the 'Allow FaceTime' in the IPCU this will and has in the past disabled and removed the FaceTime and iMessage Apps.
    Actual Results:
    By turning off the 'Allow FaceTime' feature in IPCU and loading it onto an iOS 5.1 iPhone the iMessge and FaceTime Apps still are there and work.
    Regression:
    We have been able to test and get the same results on the iPhone 4 and 4S for iOS 5.0 (works as promised) and then once upgraded to iOS 5.1 (doesn't work as promised)
    We have tried using IPCU 3.4 and 3.5 FYI.
    Anyone else see this issue?

    This seems to be working for me now but will keep monitoring it the next couple of times I use it to make sure its not a one time thing

  • HT4623 Cannot turn OFF "Zoom" on iPad 4 with iOS 8

    Zoom will not turn off after installation of  iOS 8 on my iPad 4.

    griff:
    Thanks.  Yes - your reference leads to the same place that I was taken to after calling an Apple tech.
    Turning off "Zoom" from iTunes worked.  It allowed proper use of another App - PAPER by Fifty Three which apparently has a bug (currently) related to the Zoom feature in iOS 8 and the iPad.  They're working to fix it and I'm sure they will shortly.
    Meanwhile, turning off Zoom from iTunes was a slightly more obscure way to accomplish it, but successful, where trying to turn it off from the General>Accessibility reference did not work.
    Appreciate your response.
    Regards.

  • My password lock cannot be turned off (button is greyed out and does not react) and I cannot set to "simple" password (4 digits) for the same reason (button greyed out)

    Today, I got a message from my iphone 4 telling me that my password was expired and that I had to change it.
    Now I am forced to enter a 8 character long password and I cannot turn off the password lock (button is greyed out and does not react) and I cannot change to "simple" code.
    I am so upset that I am considering throwing the bloody thing to the rubbish bin
    Can you help?

    Have a work Exchange account on your phone? These policies can be enforced by a profile installed on your phone. There is nothing you can do to change this except delete the Exchange account.

  • HT1975 Why can't I turn off location services?  Restrictions are disabled.  The on off slidebar is grayed out.  I'm concerned my phone is being tracked.

    Why can't I turn off location services?  Restrictions are disabled.  The on off slidebar is grayed out.  I'm concerned my phone is being tracked.

    While I know there are phones that can do this, they really are not powered "off" - they are more in a hybernation state.  However, the iPhone has never worked that way.  Off on an iPhone means truly powered off - nothing is still running so there is no minimal function left ticking away to wake up the phone and sound the alarm.

  • IPhone vs Android.  Cannot receive texts after having iPhone now switched to Android.  Unregistered device, turned off iMessage, what now?

    I had an iPhone for 1 week.  Switched from an Andriod to Apple for 1 week. Went back to Android.  Turned off iMessage, unregistered the device...  STILL CANNOT GET TEXTS FROM APPLE USERS!  Advice?

    ALSO!  Had everyone double tap on the message they sent and confirmed that they sent it via SMS.

  • I recently bought a Samsung Galaxy s5 and cannot receive iMessages from iphones, I have deleted my apple id, turned off imessage, turned off spam messages on my android device, wasted 35 minutes on the phone to Apple's 'Support' has anyone got any tips?

    I recently bought a Samsung Galaxy s5 and cannot receive iMessages from iphones, I have deleted my apple id, turned off imessage, turned off spam messages on my android device, wasted 35 minutes on the phone to Apple's 'Support' has anyone got any tips?

    Hi,
    Do you mean you are not getting SMS text messages now ?
    If so start here
    Follow the Account management options until you are offered and email contact.
    Explain the issue via email as only someone in Support can now remove your iPhone Number from iMessages if it has not "de-registered" itself correctly.
    8:28 pm      Wednesday; May 7, 2014
    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • TS1398 my iphone 4s won't even let me turn on wi-fi in the settings... the on/off slider is grayed out and I can't mainpulate it. Any ideas what I can do to remedy this isue?

    my iphone 4s won't even let me turn on wi-fi in the settings... the on/off slider is grayed out and I can't manioulate it. Any recommendations that I can use to remedy this frustrating issue?

    iOS: Wi-Fi settings grayed out or dim

  • HT4623 I cannot turn off the passcode which I do not want on my ipad.  I keep getting the message "ipad is disabled" I have tried to enter the passcode that I entered when I updated to iOs7 and cannt get to the settings page.  Can someone help me?

    I cannot turn off the asscode which I do not want on mhy ipad.  I keep getting a message "iPad is disabled".  Yesterday, I updated to iOS7 and was asked
    to enter a 4 digit passcode and now  I type in the 4 digits and the ipad will not accept it.  I want to get to the settings page.  Can someone help me?
    Thanks.

    hope you didn't have GREEK keyboard selected
    If you did APple do not want to know that their upgrade has trashed your ipad
    search on  ios 7  ipad  greek keyboard
    to see other sufferers - if you had a greek keyboard then you need to set it to english/french etc
    to do that you need to unlock your ipad
    to unlock your ipad you need to re-set your keyboard
    to do that you need a greek keboard
    to get your greek keyboard back you need to unlock your ipad
    and so on and son
    thank you apple

  • HT5624 How can I turn off iMessage if I cannot access my iPhone?

    I ported my number to another carrier and switched to a different phone, but I didn't turn off iMessage before doing so.  Now I can nolonger receive text messages from iPhone users.  How can I remedy this?

    Go to -> https://supportprofile.apple.com/MySupportProfile.do
    log in with your AppleID and unregister your iPhone.

  • How can i turn off imessage without having access to an apple product

    I no longer have access to any apple products and i cannot find out how to turn off imessage without one. I am using a Samsung S5, but i am not recieving messages from my firends that have iphones. Please help

    http://support.apple.com/kb/ts5185

  • What can I do, iPad disabled/lockout and iTunes keeps asking for password, I cannot restore...iTunes grays out backup and restore but my iPad and iPod shows on Apple etc..

    What can I do, iPad disabled/lockout and iTunes keeps asking for password, I cannot restore...iTunes grays out backup and restore but my iPad and iPod shows on Apple etc..???

    Try and force iPad into Recovery Mode:
    1. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
    If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
    2. Connect USB cable to computer, leave the other end alone
    3. Press and hold the Home button down and connect the docking end of cable to iPad
    4. Continue holding the Home button until you see the "Connect To iTune" screen
    5. Release the Home button
    6. Open iTune
    7. You should see "iTunes has detected an iPad in recovery mode"
    8. Use iTune to restore iPad
    Note: You need to be patient and repeat the above many times to recover your iPad

  • Can I Turn off iMessage in a group text with multiple people with different devices? There's 1 person in the group text that doesn't use iPhone anymore and they can't see any messages that are sent unless we send as regular text individually.

    Is there a way to turn off iMessage for a group text that includes multiple people with different non-apple devices? When a message is sent, only the iPhone users can see the iMessage. Those without them cannot see the texts unless we send individual Text Messages or turn off iMessage completely.

    now I have this and it still doesn't work.
    Section "ServerLayout"
    Identifier "Simple Layout"
    Screen "Screen 1" 0 0
    InputDevice "Mouse1" "CorePointer"
    InputDevice "Touchpad" "SendCoreEvents"
    InputDevice "Keyboard1" "CoreKeyboard"
    Option "OffTime" "1"
    EndSection
    Section "ServerFlags"
    Option "AutoAddDevices" "False"
    Option "DontZap" "false"
    EndSection

  • How can I turn off imessage for just one of my contacts? Me and my husband just upgraded (both had iphone 4), I got the iphone 5s and he got he note 3. All my text to him automatically send as a imessage. Ive tried to delete his contact and then went back

    How can I turn off imessage for just one of my contacts? Me and my husband just upgraded (both had iphone 4), I got the iphone 5s and he got he note 3. All my text to him automatically send as a imessage. Ive tried to delete his contact and then went back in and reentered it but that doesnt work.

    Have your husband text the word "stop" to 48369. This should take his number out of the iMessage system.
    Go into your settings under messaging and make sure the box to send as an SMS if iMessage is unavailable is checked.
    Hopefully this will get your messages sending/receiving to each other.

  • How do i turn off iMessage on my macbook pro

    How do i turn off imessage on my Macbook pro, or at least change the phone number

    Welcome to Apple Support Communities
    To turn off iMessage, open Messages, go to Messages menu (on the menu bar) > Preferences > Accounts, choose the Apple ID in the sidebar and select Sign Out. You can also unmark your phone number

Maybe you are looking for