HT4623 Dear AppleCare, My iPhone 5 was bought with full price in the USA from Sprint, and I was told that it is a global phone. But when I am back in China using local carrier, Can not be activated
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>>Dear AppleCare，
>>My iPhone 5 was bought with full price in the USA from Sprint, and I was told that it is a global phone.
>>But when I am back in China using local carrier, Can not be activated
>>I can't believe that !
>>>Details:
>>>SN:F1*******8GL
<Personal Information Edited by Host>
Sorry to tell you this but this is not AppleCare.
This is a forum of users just like yourself who do their best to help other users.
We are not able to help you with your problem
Similar Messages
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My iPhone 5s was bought with full price in the USA from Sprint, and I was told that it is a global phone. And I can use it in china.
But I can not use it in the USA, so could you mind help me to solve that problem.
I think someone of you must help me to solve this problem !
Details:
SN:F2*****FDR
<Edited by Host>See the response in your other thread:
https://discussions.apple.com/message/24641427#24641427 -
My iPhone 5s was bought with full price in the USA from Sprint, and I was told that it is a global phone. And I can use it in china.
But I can not use it in the USA, so could you mind help me to solve that problem.
I think someone of you must help me to solve this problem !
Details:
<Edited by Host>xinyi93 wrote:
My iPhone 5s was bought with full price in the USA from Sprint, and I was told that it is a global phone. And I can use it in china.
But I can not use it in the USA, so could you mind help me to solve that problem.
Yes, the iPhone 5S is a global phone. However, Sprint will only unlock phones for use on GSM networks outside of the U.S. In the U.S., that phone can only be used on Sprint's network. -
SOS!!
You can't use it because it's still locked to Sprint.
Sprint will unlock it for use on non US carrier ONLY for current Sprint customers in good standing.
You should have purchased an unlocked phone From Apple. -
i formated my i phone 3 g and when it loaded back up and asked me to choose language local and wi fi connection everything went fine but when i hit next it said my i pod can not be activated why and how can i fix this i bought it for my daughter for x mas and that is tomorrow
AdaS_VZW,
I'm not sure if the area has been surveyed; it's a large group of apartment buildings about a within a couple miles of Dulles International Airport in Northern Virginia, so I would imagine that it probably has, but I'm not sure. How would I find out?
I understand that the Network Extender does not support LTE connections (I know there are two models, the 1x-only and 3g, both made by Samsung - I have the 3g model, SCS-2U01). I know that it can support a 3G data connection, but that should be irrelevant - I'm always connected to my wifi network in my apartment.
What's particularly vexing, however, is that both a Galaxy S4 and Galaxy Nexus in my apartment (the other lines on my account) do not seem to have this issue. While I haven't done so with the S4, the Nexus exhibits this problem when my SIM is in it - and again, this is a fresh SIM from just a few weeks ago.
I'm currently trying to disable Mobile Data when in the apartment to see if that will make it more stable. I'll post in a day or two with results from that.
Shawn -
Dear AppleCare，
As I bought my iPhone 5 16GB,White in the USA from Sprint, full price with tax,unlocked ,it was excepted to be a global phone. But now I come across with some problems in Chinausing local carrier, everything is working properly except sending text message, and iMessage and Facetime also seem not to work.This is very serious for Apple and me! Will I have the chance to fix this?
I tried all the possible solutions from the Internet, and the Official solution offered by Apple (http://support.apple.com/kb/TS4459), but it doesn't seem to work.
Will Apple help me with this issue? Please do.
Information of my iPhone:
SN:F1*******8GJ
IMEI: ****
MEID: ****
ICCID: ****
My Apple ID account：****
<Personal Information Edited By Host>I had the same problem. Kept getting message of waiting for activation or check network connections. I also tried every solution out there and nothing worked. This did though: I download the newest version of itunes (through Internet Explorer - Google Chrome wouldn't work). It pulled in my entire library thank goodness and then I plugged my iphone 4s into the computer. I let itunes find it, did a complete backup in icloud, then did a restore. Entire process took a couple of hours, but I now have imessage and facetime back. I was about ready to give up on Apple and go get a different phone ~
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I have restored the settings on my iphone and now after entering the pin on my sim card it wants me to connect it to iTunes but when i try it just says my sim card is not supported... what can i do now? It worked fine before...
natalieduffy wrote:
it says 'your iphone could not be activated because the activation server cannot be reached'
Typically this indicates a device that has been hacked to be unlocked or jailbroken.
If that is the case, no support can be provided here. -
I tried to update the latest software update for my MacBook pro (which was on 10/12) and after it started to update it restarted like normal but when it started back up it was running painfully slow and none oft programs will open.They all quit unexpectedly. iTunes microsoft word all of them quit unexpectedly. Help!
Exact same problem with my 2010 MBP 2.4ghz 4gb ram 10.6.8. iTunes said update was needed, Software Update ran with various updates including a security update, truthfully didn't pay much attention, I always install the Apple updates. After the restart it took 3-4 times longer than normal to get to the login screen, same to get to the desktop but I'm familiar with that occurring on update restarts. Unfortunately it got worse from there. Performed a full shutdown and startup. Same long boot. After the desktop finally loads every mouse button press received a 2 minute beachball. I use menu-meters and both processors are under 10%. Waited a few minutes for disk utilities to launch, repair permissions estimates 3 hours for a typical <10 minute process. Activity monitor shows nothing over 10% CPU most of the time however ReportCrash pops to the top often. Any suggestions would be greatly appreciated. BTW zero problems until this update.
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I deleted all my playlist by mistake from itunes. tried copying them to on the go on ipod and thought it would copy it on to my itune but it didn't. does any one know how i can do this without redoing all my playlists. thanks
Are the playlists still on the iPod? If so I can probably cook up a script to read them back into iTunes, or you can check the features of the various tools listed at the end of this user tip to see if you can find one that you want to use.
tt2 -
I received a link to a iTune movie trailer in an email. I clicked on "watch now" and then "play". I was told I need to download Quick Time, but when I clicked on download, I was told that QT is built into Mac OSX. How do I get QT to work?
When I hit the play icon the little arrow thing goes all the way over to the end of the file and doesn't play at all. What gives?
Is this a minimum information puzzle? It is difficult to diagnose a problem long distance when you provide little or no information regarding what actions you are actually taking to export the data or which version of iPhoto you are using. Based on your latest description of how it doesn't work, my best guess is that you are exporting a single frame from your video clip rather than the "Original" file. This is easily checked by opening the file in QT and simply pressing the left/right arrow keys. If the file only contains a single frame, then your export work flow is at fault. Please select the "File > Original" (or similar) option in the export menu to export the entire file in whatever version of iPhoto you are using.. -
I have a Samsung SIII and will be traveling out of the country. Do I need to get a micro SIM card instaslled for international ? I was told Verizon has them free for customers but that it needs to be "sert up". Also, are there alternatives to going through the verizon data plan (which is very expensive.
ThanksYour phone already has a micro SIM card in the device so it can connect to the VZW network. You will need an international plan from VZW if you intend to use that SIM card. Otherwise you can get a new SIM card from the local carrier and setup the phone for global use with a separate APN with that carrier's specific information.
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I update my I phone3Gs , but when I go back to restore it from my back up its asking me password to unlock the backup but I did not mention or add any password please adivse
If you did not enable backup encryption and it is now asking for a password, the backup is corrupt.
There is no way to remove the "password".
Restore the device as new and sync back your content. Everything should already be in iTunes. -
When I try and re-download some of them from the ITUNES store...I get an error that the file already exists on the computer. However, when I open Itunes. The file can not be found. This problem just started about 1 1/2 ago...prior to that did not have any problems...Help? direction?
You can move the folder to where iTunes expects to find it and that will work.
Or you can attempt to fix one broken track by looking for it when prompted when you use Get Info or attempt to play. This often works if everything is in the standard layout.
Or you can repair things with my FindTracks script.
tt2 -
Hi,
I have a problem,
I use to drive costumers cars, I don't have any devices to pair to my Iphone5.. but today I drive a car and my Iphone ask me if I want to pair the phone to the car, and I chose "Cancel" ..
since that..
every time I want to play a song the phone acts like if it is connected to a car or some other device, every time I try to make a call, I only can use the hands free speaker or the headphones, because if I use the normal speaker to listen with the phone next to my face, the person that I am calling can listen me, but I dont..
so what I think it happens is like.. the phone connects to the car, the car is with the client, so, now, I can't have the the device "on" to my phone recognise it, so I would be able to delete it..
how do I solve this situation.. how can I delete a device that my Iphone is programed to use it, even when bluetooth is off....Hi jonunes!
I have an article for you that I believe will help you troubleshoot this issue with your iPhone:
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
My friends MacBook connected easily to my wireless, but why not the ipod touch? When prompted for "Password" I enter the security key info and nothing, nadda....zip. The MacBook asks for the "Security Key" info not "Password", like the touch. What's the difference?
Click on the blue arrow to the right of the network name, if IP address starts with "169." ,restart your router. It should connect properly after your router reboots in a minute or two.
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