HT4623 Having upgraded my software I have now lost the use of wifi and the battery efficiency has dropped dramatically. I have followed online advice and reset the device - no joy and recently visited an Apple Store, only to be advised to buy a new phone?
Just updated software to 7.0.6 to find wifi facility lost and battery efficiency reduced. Apple store advise to buy a new phone. Surely the problem stems from the update ?
Have you followed http://support.apple.com/kb/TS1559 ?
Also try settings>general>reset>reset all settings
If you have followed that article and restored your phone and set it up as new and you're still having that issue you may call and explain you followed the article and are still having the problem. Most likely they will either set up a replacement for you. If they ask you to set up the one time phone support agreement, and they assist you with a restore again, they won't bill you if they end up having to repair it.
Similar Messages
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Hello, my name is Karan Taneja and i have been a loyal Apple customer.
I have been using Apple since it introduced iphone 4 and have been upgrading/buying every new phone Apple introduces after that.
I was always happy and surprized to see Apple doing so good to its customers.
Unfortunately, i experienced some thing really unprofessional and different this time.
It begun suddenly one day when i tried to charge my phone, the phone was on silent mode and as usual the phone vibrated when i kept it for charge.
After a few seconds the phone vibrated twice or thrice again when i re-inserted the cable thinking it might be loose.
It continued to charge well when i left the room for 2 hours and finally when i returned i could see a damaged i phone 5
lying on the floor and the phone vibrating continuously and i figured out there was a fault with the cable and the
current wasnt flowing continuously due to which the phone continued to vibrate and fell off the shelf.
Next day i took the iphone to Apple service centre at Saket which was closed.
Thinking its August 15 and so the store might be closed i went back to home and waited for the next day but unfortunately could not turn up since
i had to go to work on odd timings.
I again went to the same service centre on 17th August 2013 and saw the service centre closed again when i tried to contact
the other service centre and was informed about Saket's service centre already been shut down.
There was no hoarding/ banner any kind of intimation for the customers.
Since 18th August was Sunday and i was occupied on 19th August i went to service centre at Ansal Plaza Khel Gaon Marg on
20th August 2013 to complaint about the Faulty Cable and the damaged caused to my iphone 5 due to the same.
I very well explained the same to one of the person at the receiving desk at the service centre who accepted the cable
but explained me that he doesnt have the authority to accept my iphone without permission from the technical support people
who will be able to help me in that case and gave me the toll free number.
i Tried to reach the toll free number and finally managed to get online with a technical support executives who too all my details and
summary of the problem i experienced and finally kept me on hold for almost 10 minutes ormore after which he said he said that my
case cannot be considered and while the discussion was on, the call was disconnected and i was left frustrated as i still was at the service centre
but finally i left with no hope from Apple .
I tried to reach again at the toll free number, and finally managed to talk to a well behaved person who assured me of considering my case and suggested
me to go back to the service centre and advice the the person at the recieving end there to get me connected to the technical support team when i reach so that i could
submit my phone but, since, it was already around 4:30 and the service centre was about to shut and due to traffic
conditions all around i thought of visiting the service centre next day.
On 21st August 2013, i went back to the service centre and spoke to the one of the store person who adviced the case to the manager Mr. Alok ( as i remember )
who was really rude to tell me that i will have to call the technical support team on my own and then he will connect and that its not his work and all that .
I finally connected to one of the senior technical support executives Mr.Mohamed Azharuddin K who understood my concern and spoke to the manager of the store to accept
my iphone.
My iphone was finally collected and i was assured i would get a call back next day from the service centre about the update.
It was now 22nd August 2013, no update was given,no call was received, i tried to call the service centre at 12:30, they were unaware about my case and knew only about the cable and said will call me
back very shortly.
I called back at 2:30, still no update, at 4:30 i called back again when i was told that my case cannot be considered and i can collect my phone.
Similar discussion was held with Mr.Mohamed Azharuddin K.
I knew by the time i will reach the service centre would again close.
He told me that my case cannot be considered since the cable was recieved in the dead condition and wasnt working at all unlike what i told him about the cable.
On 23th August 2013, i went back to the service centre and collected my phone. When i asked about my old cable and told them that it was working and i wanted the technician
to check it properly when i handed it over, they had no answer but to say its already shipped. I spoke to the manager who said that he never told any body that the cable
was received in dead condition and he only conveyed to other authorities that the cable had fault .
I finally dont know what to do and came back with the new cable.
I just visited my time, petrol and parking charges in getting the cable replaced.
If i calculated i have spent around 16 hours and 2000 worth of money in just getting the cable replaced and have a broken phone in hand.
More than a weeks torture.
Is that the way apple compensates for its fault ????????????????
I will make sure that i never buy any thing from Apple and advice all the people i know to not trust Apple blindly.Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off. -
I recently changed my apple id email from an old one to a new one and now I can't sign out of my old one on my iPhone 5 because it says I need a password. I cannot give that password because it is part of the old apple ID. How do I change IDs?
Hi sharonpalencia,
Welcome to the Apple Support Communities!
I understand it can be very frustrating when you cannot sign in, or sign out in this case, to your Apple ID. In this situation you may need to temporarily edit your Apple ID back to the original email address so that you can sign out. Once signed out, edit the Apple ID back to the new email address and sign in. Please use the attached article for further information.
If you're asked for the password to your previous Apple ID when signing out of iCloud
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
If you're still asked for your previous Apple ID password, continue to the next step.
Have a great day,
Joe -
help i am new to this i downloaded new software to my old iphone 3gs last night and backed up to my laptop. but have now lost my contacts and photos of my iphone. how do i retrieve please
Hello Georgina66,
Thank you for using Apple Support Communities!
It sounds to me like after updating the iOS on your phone, you no longer have your numbers documents and photos.
I would next restore from the backup you created that night whether it was with iCloud or iTunes.
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Take care,
Sterling -
I am living in Pakistan, Lahore. I have purchased an Apple Iphone 5S online from apple store. I am facing water damage problem and there is no apple store here in Pakistan, How can I repair my phone from apple service center? Please help me
Take it to an authorized service center or Apple Store in the country where the phone originated. Apple does not sell iPhones in Pakistan, nor will they ship them to Pakistan.
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Help please!
I had to reformat my early 2008 MacBook and have now lost my pre-installed Pages/Keynote/Numbers. I tried to repurchase only my OS is incompatible and Mountain Lion OS will not run on my MacBook. Really annoyed as MacBook is in good condition but now useless to me.^ hahahahahahaha^
from da uk -
I bought an iPhone 5. I was at work event and left cord in hotel. I've visited 2 apple stores and it looks very bleak. HUGE regret for being an early adopter. Consumer BEWARE. Apple was not prepared. These cords are impossible to find
I can not confirm this kind of experience.
Even here in Germany, where articles are sold after the U.S. market is supplied, I had no problem buying a Lightning cable yesterday.
There were about 20 to 30 cables available in the customer area alone, not to mention what they perhaps had in their storage.
So why not make a short trip to Munich, Bavaria, visit the Octoberfest and buy a Lightning cable.
What makes me much more angry is that I was told there is no dock planed for the iPhone 5. -
I backed up my iphone5 using iCloud before downloading the new ISO software. I have now lost all my pictures and messages as the backup doesn't seem to have worked even though it says last backed up today 17:12. Is there anything I can do?
Backing up doesn't change or delete anything on the phone. I am guessing you restored your phone using iCloud.
If you did not have a backup of it made before you did 'whatever it was you did', then the information is gone. -
I have updated my ipad to IOS 8 and have now lost the X to close my safari tabs. How I am supposed to close the tabs now?
If you have more than one tab open, you should still see the "x". When you are down to the last tab, you will need to tap the View Open Tabs icon (upper right, looks like two over lapping squares). You also access Private Browsing from there.
http://help.apple.com/ipad/8/#/iPad999d68f9 -
I have a sprint sim card but its locked and i don't remember the apple id for it. If i buy a new sprint sim card will I still have to put in the apple id? Or is the iPhone no good?
If you have iOS 7 and have turned on Find My Phone in Settings > iCloud, you will have to remember the Apple ID to unlock the iPhone...the Activation Lock is an anti-theft protection that you cannot bypass.
The only hope you have is to take it and proof that you are the owner to an Apple store genius bar and see if there is anything they can do. In general the answer is no, but give it a try. -
I tried to reset my login password on my macbook last night and I must have typed in a wrong letter when i reset my password. Now I don't know either my login or administrative password and I can't do anything on my computer! How do I reset the passwords?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
My wi-fi on my iPhone 4S is not working after updating to ios7 which was working perfectly fine before. It is a few weeks out of warranty now and the Apple store wants me to pay £160 for a new one, are they joking?!
Hi there Juicy Guava,
You may find the troubleshooting steps in the article below helpful.
iPhone, iPad, iPod touch: Troubleshooting touchscreen response
http://support.apple.com/kb/ts1827
-Griff W. -
Hello,
My phone is not working at all. I had this problem before and I was trying to find a solution. However, at Apple Store in UK I was told to send my phone to Canada due to fact that I bought it there. What should I do and who will cover all my payments for a mail?
Thank you!The iphone warranty is not international. It is based from the original country of purchase. You will need to ship to someone you know in the Canada to bring it to Apple for evaluation. Then that person will have to ship the phone back to you. Shipping and insurance will be at your expense. In the terms of the iphone warranty:
http://images.apple.com/legal/warranty/docs/iPhone_4_warranty.pdf
IMPORTANT RESTRICTION
Apple may restrict warranty service to the country where Apple or its Authorized Distributors
originally sold the Apple Product. -
I saved all of my graduate school ppts to idisk- mobileme, on my macbook. I was unable to download Lion with this computer. I have now lost all my ppts. Is there anyway these can be retrieved now?
Sorry.
They've been deleted since the end of iDisk and Mobile Me.
Only last hope is if you had turned on synching to create a "local" iDisk folder on your machine. -
After updating/syncing my ipone 3gs, i have now lost several photos, is there anyway to recover?
after updating/syncing my ipone 3gs, i have now lost several photos, is there anyway to recover?
Check the Trash in your home folder. If that hasn;t been emptied they could be there.
If not then you might have luck using a file recovery program but for that to have any chance of success you need to stop using your computer immediately. The more you use it the mote likely that the disk space were the photos still might be will be used by the OS for other purposes and then they will be truly gone.
BTW just to make sure you don;t have any backups right?
There are lot of options for data recovery software. Users have reported success with Disk Drill Media Recovery
good luck
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