HT4623 Hello, I was trying to update my phone and while doing so, the itunes icon and plug sign shows up. For the longest time the phone wasn't even turning off. I plugged it into my computer but the it asked me to restore to factor settings????
Hi there,
When I turn my phone on, it asks me to plug it into iTunes. I already tried that and then it prompts me to restore to factory settings.
Here.
Your iPhone is in Recovery Mode. You can try this to get it out of it:
Unplug the device from the USB cable if it's connected. Then hold down the sleep/wake button until it turns off. Let go of the button and then hold it down again until the Apple logo reappears. Let it go and the device may boot up.
This only works, of course, if your device was working properly previously. Otherwise, or if that doesn't get it back to normal operation, you'll need to to try to restore it:
http://support.apple.com/kb/HT1808
Similar Messages
-
Am in the process of installing ios 7.0.4 for my ipad 2 however, all I see on the screen is the USB cable and an arrow pointing to iTunes icon. It has remained so for more than 1 hour. When I put it off and switch it on again, I see the same thing appearing again. what sholud I do?
This is the solution to your issue.
I wish you the best of luck.
http://support.apple.com/kb/ht1808?locale=en_AU&viewlocale=en_AU -
hey my iphone was working perfectly and then i sent it to check up and it came back with the itunes icon and data cable on it. so i tried plugging it in the computer and a message on itunes came up saying theres a problem with your phone and it may be damaged and cannot be activated. HELP PLEASE!!
Why on earth send a Worning phone for service sounds like cutting up a Heaththy PET to see how it looks on the inside
-
I updated my ipad 3 with the ios7 update. Now the screen shows the itunes icon and a pic of the plug in (as to plug into itunes) When I do this it wants to restore my ipad, which I have already done. I can't get out of this screen. Any hints on what to do next?
Something went wrong with your update; you are in Recovery Mode.
Follow step 1 to 6 closely to recover your iPad.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times -
I was attempting to download the latest update to my ipad which was to take 2 hours so i left it alone, when I came back my ipad would not turn on, now it has the itunes icon and a plug on the front, what does this mean? And now it can't be recognized on my computer at all?
I did a restore but nothing has happened. How do I get it to come back on?You'll have to restore your iPad. With your iPad still connected to your computer, press and hold BOTH the power and home buttons at the SAME time and your iPad will restore.
-
tried updating my sons ipone w IOS 6.1.2 and phone froze with the itune icon and a pic of a usb cable, what can I do
what it mean to tell you is to connect the ios device to a computer running itunes
using an usb cable to restore the software so it will work once more -
My ipod when i cut it on shows the ITunes icon and the usb plug icon on my ipod screen. so I plugged it into my computer and when it took me to the Itunes menu it says I needed to reinstall the proram to the manufactures settings and upgrade. My Ipod appears to be whiped clean. I does nothing now. It didnt reinstall or upgrade at all. I have 2 Ipods and I think things got crossed up with them.
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Featurs appin the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
- Try on another computer to help determine if computer or iPod problem -
Last night i was downloading the new update for the Iphone4 on my laptop through Itunes. After the download was done, it was starting to install, and then an error came up and didnt get a chance to check it. Now my Iphone is stuck on the screen with the USB pointing to the Itunes Icon and wont do anything else. Any advice on how to get this fixed, or do i need to go to the Apple store and have them look at it.
slawdog31 wrote:
Is the sleep wake button at bottom center of the Iphone or on top?
Top
iPhone User Guide -
i cannot get past the screen that shows the itunes icon and the usb plug, and my computer wont see my phone
Restore the device.
-
My ipod touch needed to be updated so I did and now it won't turn on all it does is show the itunes icon and says toconnect it to itunes so I did and let it be updated and now it wont turn on and I tried resetting but nothing changed.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
i just plugged my iphone in to download some pix to my computer and my phone is now showing a plug with the itunes icon and its telling me I have to restore my phone and will lose all my data. *** is going on and how can I go back?
"I have logged in to my itunes account on a different computer and none of my purchased music is showing up."
Correct. it does not magially appear in other places. It will only be where you put it.
"I also have plugged my iphone in to get updates but it says I will lose all media and apps if I don't update on the computer where I sync everything. "
Correct as well. Iphone will sync with one computer at a time. Syncing to another will erase the current content.
You need to copy everything ( itunes library/contacts/pics/calendars/files/docs) from the old computer, or your backup copy of the old one, to the new one. -
Tried to update iPhone 5 to latest OS. When I looked at the phone a while later, the screen was dark except for the iTunes icon in the middle of the screen and another icon showing the charger cable and an arrow point to the iTunes icon. Now I'm bricked out of the phone. When I hold down the power button after the screen goes completely dark, the Apple logo appears, then the iTunes icon I described.
Hi Aphthonius,
Thanks for visiting Apple Support Communities.
If you only see the "connect to iTunes" screen on your iPhone, this means that the device is in recovery mode and needs to be restored. The information and steps in this article can help further:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
All the best,
Jeremy -
Since the latest update this morning, 8.1.3, my ipad 2 is not working. All I have is a picture of the iTunes icon and an arrow pointing to the connection. Nothing happens at all. I have tried switching of and on again and connected to iTunes but nothing happens.
You can find information on troubleshooting specific errors here: Resolve iOS update and restore errors - Apple Support
-
can anyone help me please, my ipod had an update so i clicked install it did all the usual stuff but when it came back on ther was the itunes icon and an arrow pointing to it coming from a usb lead the ipod is frozen it wont do a thing iv tried turning it off an on aqn resetting it but its still the same can anyone tell me what to do? at the min iv got it plugged into my laptop via a usb
The screen is telling you to connect the iPod to your computer and restore via iTunes.
iTunes: Backing up, updating, and restoring iOS software -
I updated my apple TV and now it is frozen with the itunes icon and a picture of the apple TV. ??
How do I fix my apple TV? Since I did the latest update, it has been frozen on a screen which shows the itunes icon and an apple TV with a cord going from one to the other. I have tried unplugging it and plugging back in. I have also tried plugging it into my computer and updating it through itunes and nothing has worked.
It is in recovery mode, it must be connected to a computer and restored via iTunes.
What happens when attempting this?
Maybe you are looking for
-
Can you transfer a purchase between accounts?
I want to transfer some purchases that are on my iPad to my iPod touch but the iPad and iPod have different accounts. Can I still transfer the purchase?
-
Cant Activate Please Help!!!!!
ok so i got an iphone for christmas and i connected it to my computer and tried to activate it everything was goin good until it said your activation requires additional time to complete and email will be sent. the problem is the email on my apple id
-
Access Manager Upgrade from 2005Q1 to 2005Q4 Failed Miserably
I really could use some help. I tried to upgrade our calendar server from 2005Q1 to 2005Q4 last week. Everything was going fine (calendar and webserver upgraded ok) until I upgraded the Access Manager piece. Now, Access Manager isn't running correctl
-
LOOP AT itab_opltext1 WHERE aufnr = itab_header-aufnr AND txtid = 'AVOT'. New Text Starts . ON CHANGE OF itab_opltext1-tname. first = 'X'. ENDON. DATA: v_opno(4). v_opno = itab_opltext1-opno.
-
Change production sys. SID in LMDB for an ongoing Charm project
Hi all, We are in the process of configuring Charm on Solman 7.1 SP12 In our current scenario, BSD and BSQ have been already upgraded. So they are in the same release. Production system (BSP) however has been not upgraded yet. Therefore, in LMDB ther