HT4623 hi, i tried updating my iphone IOS with latest update. I download latest update and then went tried to install. It shut down phone & asked me to connect to itunes. i didnt backup, will i lose my data.. havent connected to itune, waiting for suggest
Hi, i tried updating my iPhone IOS with latest sw update. I download latest update and then tried to install it. This immediately shut down my iPhone & the icon on screen showed iTune logo & data cable. I havent connected to iTunes yet as i want to know how to backup my data on phone before i complete the update process on iTunes. waiting for suggestions. Thanks
If you are now seeing a screen with the USB cable and an iTunes logo, you'll need to connect your iPhone to a computer with iTunes installed, provided the data on your iPhone hasn't already been lost it should back-up once it's connected in iTunes.
Regards,
Steve
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After updating my Iphone 4S with the ISO6 I lost my pictures and i never backed up my phone to ICloud. how do I retrieve my photos?
Hello JeepJackie
Check out the article to download your past purchases to your iPhone.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Thanks for using Apple Support Communities.
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SIM card not accepting, hence can't process fruther
Hi @imobl,
You sound like an Apple support guy who hasn't been able to answer my questions.
To respond to some of the points you made,
- I did not ignore Ocean20's suggestion. If you has read my post, you would have known that I took my phone to the apple service centre where they tried this restore on THEIR machines. I am assuming that Apple guys know how not to block iTunes. So I actually do not understand your point about me trying the hosts file changes on my machine. Do you not believe that apple tested this issue with the correct settings?
- you also give a flawed logic of why the issue is a hardware issue. You mentioned that If I thought that the issue was with the software, i should try a restore and getting it to work. The problem is that my error (23), and many others comes up when the restore fails. And you would be astonished to know that not all errors are hardware errors. Sometimes even software errors prevent restores. Funnily enough Apple itself mention that 'in rare cases, error 23 could be hardware related'.
- all Apple has done so far is replicate the issue. I don not know how anyone can conclude that the issue is a hardware issue.
And by the way, I am not certain that this is a software bug. Again if you read my Posts, you will notice I only want a confirmation,/proof that the issue is hardware related as they mention..
Please refrain do. Responding if there is nothing to add. -
If I restore my iPad will I lose my data plan?
I am planning to back up my iPad and restore it to lend to a friend for a week. I'm gonna buy a data plan for him, but when I restore from the backup will I lose my data plan
If you restore your iPad, everything will be deleted but your data plan won't be modified. You will keep it because it has nothing to do with the iPad
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Well when you download the update with iTunes it will always download the whole new version (in your case 7.0.2) even if its just an bug fix. If you already have 7.0 download the update over-the-air.
You already wrote that the update is only 21 MB, so its not the whole firmware package of 7.0.2 you get with iTunes. -
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The picture is suggesting you plug your iPhone into iTunes on your computer using the USB cord.
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Will I lose my data when I update to ios 7?
Will I lose my data when I update to ios 7 on my ipad2? If so, what data and what should I do?
Nothing should be lost... However...
It is both Prudent and Recommended to Backup Before any Update or Upgrade.
How to BackUp
http://support.apple.com/kb/ht1766
What gets Backed Up
iTunes http://support.apple.com/kb/ht4946
iCloud http://support.apple.com/kb/PH2584
Restore from Backup > http://support.apple.com/kb/ht1766 -
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If I update my 4th gen ipod to the iOS 5, will I lose the data on my apps?
If everthing goes as planned, your app date wil be restored to the iPod. To help guard againste a possible mishap. sync (iTunes also creates a backup) the iPod before the udate and caopy the backup file to a save location in case something happens. The backup is located here:
Where iTunes backups are stored on your computer
The folder where your backup data are stored varies depending on the computer's operating system. Make sure the backup folder is included in your periodic data-backup routine.
iTunes places the backup files in the following places:
Mac: ~/Library/Application Support/MobileSync/Backup/
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Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\ -
HT4623 update my iphone 3GS with iOS
Tried to update my iphone 3Gs with ios6. Went to settings, tapped General but don't see Software or anything else that will help me download the new software. Want to do this to set up iCloud for my iphone, ipad and macbook.
open itunes - plug your phone to your computer - itunes should automatically read that your phone needs an update.
You should do a backup of your phone before you update. -
Can anyone help? I updated my iPhone 4 with latest iOS 7 and now wi fi is greyed out, Bluetooth won't work and tbh am so angry! Phone now out of warranty so apple won't help without it costing me. Don't want to pay as its an apple problem not phone problem. It worked ok before. Tried everything, even clearing it down. Can't even back it up now unless I connect to a pc!
I have not had wifi since November when I upgraded to the newest IOS version. I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again. I kept doing what they told me and it worked for a couple more days and then I could never turn it on again. My blue tooth doesn't work either. I had to actually increase my data usage with AT&T becuase of this. When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue. My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!! I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue. Who knows how many people out there have had this issue and have not said anything about it. Now there is a newer update that I can't do because it requires wifi in order to download.
June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple. -
Can anybody help in my concern below
I found an update ios6 in my iphone settings and then I tapped on install ,but it is going on and nothing is displaying .Only apple logo is displaying frequently.It has been happening for 13 hours.my question is how much time it will take to update iosRead this: iOS 4: Updating your device to iOS 5 or later
... oh I think it is a 3gs or a 3
This makes a difference. What does it say in Settings > General > About? -
Hi
when trying to update my Iphone ios version I got an error message saying I`m not connected to the internet even though I`m connected
thanksHi there ramerr,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
-Griff W. -
I have an Iphone 4s 32gb and i'm trying to update it to ios 5.1. i've downloaded the software from itunes but when i click on it to install it to my actual phone it says: "There was a problem downloading the software for Iphone 'Donnbjj1's Iphone' . An unknown error occurred (1480)."
iOS: Resolving update and restore alert messages
For error -50: See error 13 and 14:
Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network. -
please,I need your help ! I was updating my iphone ios to ios4.2 and then problems begins when it shows that it needs to restore the factory software to I was trying to restore ,but that didn't happen it begins restoring but then it shows unknown error 1015
Stop being impatient.
From the article that the question was posted from:
Errors related to downgrading iOS
The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version is not supported.
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
You cannot downgrade.
If you have a 3GS, you can only install iOS 6.1.3 which is the current version of iOS for the device.
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