HT4623 How can I troubleshoot my mailbox after buying a used phone through E-bay I cannot access my Voicemail

After buying a used phone I cannot access my voicemail messages, how can I re-set or troubleshoot, it keep asking me for my mailbox number,  can I reset the mailbox message  on my phone ?

You need to contact your carrier to reset your voicemail. You should also wipe the phone if you haven't already: Settings/General/Reset - Erase all content and settings.

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