HT4623 hung up at terms and conditions

I am installing the update to my iPhone 5.  I get to the point where I agree to the Terms and Conditions.  Then, nothing happens.  There's no "next".  If I hit the home button, my only option is an emergency call or to go back to the Terms and Conditions screen.

I just bought an iPad 2 and have the exact same problem. I downloaded 3 podcasts from iTunes (free) and they showed the download status in the download button but once completed I get the single clickable message "iTunes Store Terms and Conditions..." and nothing else. I cannot access my downloads. I logged into my iTunes account on my PC and downloaded the same podcasts but I still cannot do anything on my iPad in iTunes. I can download Apps (paid and free) from the App store without any issues.
Here is what the screen looks like:
http://imm.io/4B3N

Similar Messages

  • HT4623 I cannot accept the terms and conditions - screen is "hung"

    I cannot accept the terms and conditions - screen is "hung". How can I continue?

    Reset iPad and continue with update
    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
    Note: Data will not be affected.

  • HT4623 The update to iOS 7 is frozen at the Terms and Conditions page and will not move no matter what I click on.  I cannot access my iPad as it is frozen on this screen.

    The update to iOS 7 is frozen at the Terms and Conditions page and will not move, no matter what I click on.  I cannot access my iPad as it is frozen on this screen.  How do I remedy this nightmare?

    Reset the device:
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
    Then try updating the software again.
    If that doesn't help, tap Settings > General > Reset > Reset All Settings
    No data is lost due to a reset.
    Same advice helped this user for the same issue >  HT1414 tried to update to latest iOS...: Apple Support Communities

  • HT4623 I am in the process of updating my iphone4 to ios7 it seems to have updated but i can't go past the terms and conditions page even though I have agreed to them can anyone help

    I am in the process of updating my iphone4 to ios 7, it has completed the process but i can"t get past the terms and conditons page although I have agreed to them both - can anyone help?

    *** I HAVE THE ANSWER ***
    You must goto Settings > General  > Reset > Reset All Settings ... this worked 100% for me and once that is compelte go back and try to pass the terms and conditions, you will see the "agree" button in the bottom right hand corner

  • HT4623 Terms and Conditions screen hangs when updating to iOS 8.0.2 on iPhone 5c

    I have iOS 8.0 (12A365) on my iPhone 5c. The phone has 32 GB, 16 GB available.
    Tried to update to iOS 8.0.2 over the network, but after touching "Agree" on the pop-up from the Terms and Conditions screen, the Settings app froze. The screen did not close, and everything on it became un-responsive. The home button still worked, and other apps still worked, but I had to reboot the phone to get back to a usable Settings app. I'll try updating via iTunes next. Meanwhile, has anyone else had this problem?

    FWIW, updating via iTunes (11.4 on Windows 7) worked

  • HT4623 I have updated my ipad to ios7.  Terms and conditions page has opened.  I have pressed 'agree'.  ipad is unresponsive.  what do I do now?

    I have updated my ipad to ios7.  Terms and conditions page has opened.  I have pressed 'agree'.  ipad is unresponsive.  what do I do now?

    Reset iPad and continue with activation.

  • HT4623 My iPad stuck during downloading ios 7 at the stage Terms and condition I click agree.ipad not responding

    My iPad stuck during downloading ios 7 at the stage terms and condition when I agree no response

    Reset the iPad by holding down on the sleep and home buttons at the same time until the Apple logo appears on the screen.

  • HT4623 my phone updated but stays on terms and conditions its a four

    how do you get the phone off the terms and conditions after downloaded new sotware

    Hi, David.
    I would recommend trying the steps in the article below.
    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    Once these steps are processed, attempt to accept the terms and conditions.
    Cheers,
    Jason H.

  • IOS8 Installation Hung at Terms and Conditions

    I began installing iOS8 on my iPad Air. I have a gray page that reads "iCloud Drive" at the top. In the center is a white screen that reads "Terms and Conditions," then "Send by Email." Below, conditions are listed. At the bottom are two choices - "Agree" or "Disagree." Pressing either does not advance the process. If I press the home button, I get a response: "iPad Not Set Up" below which is "Continue." Pressing "Continue" gets me nowhere.

    I just bought an iPad 2 and have the exact same problem. I downloaded 3 podcasts from iTunes (free) and they showed the download status in the download button but once completed I get the single clickable message "iTunes Store Terms and Conditions..." and nothing else. I cannot access my downloads. I logged into my iTunes account on my PC and downloaded the same podcasts but I still cannot do anything on my iPad in iTunes. I can download Apps (paid and free) from the App store without any issues.
    Here is what the screen looks like:
    http://imm.io/4B3N

  • HT4623 Hi, I am suck on the Terms and Conditions screen after the upgrade and have agreed, but I am not progressing further from this sceen after agreeing? What do I need to do?

    Hi, I am suck on the Terms and Conditions screen after the upgrade and have agreed, but I am not progressing further from this sceen after agreeing? What do I need to do?

    Have you tried resetting (Hold the Sleep/Wake and Home buttons and don’t let go until the screen goes dark and the Apple logo appears) and starting the set up again?

  • HT4623 I updated to latest system. it tells me I have to accept new i cloud terms and conditions. When I try, which i have been doing since Friday, it tells me I cant connect to server. This means I no longer have an smart phone. Apple ignore me!!!

    I updated to latest system. It tells me I need to accept new terms and conditions. I have tried since Friday. It continually tlls mr I cannot connect to server. Result I no longer have anI phone. What do I do?
    Apple ignore me!!!!

    Hi man with problems,
    Thanks for visiting Apple Support Communities.
    If you have not already, be sure to try restarting and, if that doesn't resolve it, resetting your iPhone. See this article for help:
    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    If you still see a "cannot connect to server" message, try the steps in this article next:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Best Regards,
    Jeremy

  • HT4623 I have done an iCloud download but now cannot get past the Terms and Conditions page, even after accepting.  It's just a revolving door!

    I have downloaded an updated version of iCloud but cannot get past the Terms and Conditions pages, notwithstanding accepting them.  Further, I cannot get back into iTunes.

    Since I do not know what you actually did maybe:
    http://syncor.blogspot.com/2013/09/ios7-and-missing-agree-button.html
    Otherwise:
    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Go to Settings>iCloud and delete the account from the iPod and then sign back in.
    - Restore from backup. See:                                                
    iOS: How to back up                                                                                     
    - Restore to factory settings/new iOS device.             

  • HT4623 I can not get past the license agreement and term and conditions page after updating my i5 IOS

    I can not get past the license agreement and term and conditions page after updating my i5 IOS

    Restart your phone and if that doesn't help, reboot the device.
    Restart the iPhone by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Reboot the iPhone by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the phone start up.

  • HT4623 I updated my iphone 4S successfully. But now I get a message that says I need to accept the terms and conditions. When I select the Terms and Conditions, my phone is unable to locate them.

    I updated my iphone 4S successfully. But now I get a message that says I need to read and accept the Terms and Conditions. But when I select the Terms and Conditions, nothing appears but a message that says "cannot locate."

    Hi bondercin,
    Welcome to the Support Communities!
    The articles below may be able to help you with this issue.
    Click on the links to see more details and screenshots.
    Restart and / or reset your device
    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/HT1430
    Check your settings for Safari -- enable cookies and turn off private browsing
    iPhone User Guide - Safari settings
    http://help.apple.com/iphone/7/#/iph3d7aa74dc
    Also, sign out of your iTunes Store account and sign back in:
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/HT1311?viewlocale=en_US
    This article provides additional troubleshooting steps for connecting to the iTunes Store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Cheers,
    - Judy

  • HT4623 MY iPad screen is stuck on the "terms and conditions screen.  I tap the agree button and the send  email button, but nothing happens.  Please help.

    While trying to update my Ipad to the new operating systemm my screen is stuck on the "Terms and Conditions" screen.  I tried touching the "agree" button and the "send my email" button, but nothing happens.  I can't get out of the screen without missing my full update.  Please help.

    completely switch off your ipad with pressing the top power button  really long and then swipe the red swiper at the top. Then turn your  ipad back on, skip the icloud login screen and you should be good!  That's what i did so should work for you too

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