HT4623 I am met with this, at the Choose Backup' stage

When I took my iphone 3 in to see what could be done, as the battery wasn't holding its charge I was agreeable with thire answer.  So, I hae a replacement iphone 3 from Apple in west Quay, Southampton.  As I didn;r remember a 'oass word' they informed me what to do once at home, did all the setting up 7 got to the point where iCloud is to be the source of 'back up' and am met with: 'Can't download from iCloud as the operating system is notcompatible'?  What do I do? Aprt from driving back to Wesy Quay tomorrow for Apple to do it?  Any answers please??

Connect your phone to iTunes & on the Summary Pane, hit the check for updates button, or on your phone: Settings>General>Software Update...is there an update available? If so, update your phone. After doing so, you should be able to restore from your iCloud backup.

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