HT4623 i am unable to upgrade my 4s from 5.0.1 to ios6 both OTA aswell as through i tunes?

I am unable to update my iphone 4s from ios 5.0.1 to ios 6, i tried both OTA aswell as through i tunes. It was unseccessfull. What could be the reason?

I would suggest that you tru and update through iTunes on your computer. Also, could you connect your computer up to the internet using a wired connection rather than wireless - this will be faster and more reliable, particularly when you need to download a large file.
Then try your update. This time, in iTunes, why not try to get it to download the sofware first (Download Only). You can then appy it to your iPhone later, once it has downloaded.

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    [2010-08-16:21:44:25] Deleting C:\Documents and Settings\Paul Stratford\Local Settings\Temp\fla2B.tmp\temp
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    [2010-09-11:18:40:59] unpackaging/validation is complete
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    [2010-09-11:18:40:59] User confirmed action: install
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    [2010-09-11:18:41:39] UI SWF load is complete
    [2010-09-11:18:41:40] UI initialized
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    [2010-09-11:18:41:41] begin quitting
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    [2010-10-31:14:39:03] UI initialized
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    [2010-10-31:14:39:03] UI styling complete
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    [2010-10-31:14:39:12] Waiting for user confirmation
    [2010-10-31:14:39:26] User confirmed action: save
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    [2010-10-31:14:39:26] starting cleanup of temporary files
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    [2010-10-31:14:40:40] UI SWF load is complete
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    [2010-10-31:14:40:41] beginning UI styling
    [2010-10-31:14:40:41] UI styling complete
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    [2010-10-31:14:40:43] unpackaging/validation is complete
    [2010-10-31:14:40:43] application is bound to this version of the runtime
    [2010-10-31:14:40:43] app id iTunesExport
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    [2010-10-31:14:40:43] Application located at C:\Program Files
    [2010-10-31:14:40:43] Waiting for user confirmation
    [2010-10-31:14:40:50] User confirmed action: launch
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    [2010-10-31:14:41:22] UI SWF load is complete
    [2010-10-31:14:41:23] UI initialized
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    [2010-10-31:14:41:34] User notified of available background update
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    [2010-10-31:14:41:39] begin quitting
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    [2010-12-04:19:14:10] UI initialized
    [2010-12-04:19:14:10] beginning UI styling
    [2010-12-04:19:14:10] UI styling complete
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    [2010-12-04:19:15:22] Starting download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.0.3.13070/update
    [2010-12-04:19:15:32] Background update successfully downloaded
    [2010-12-04:19:15:32] User notified of available background update
    [2010-12-04:19:16:18] User deferred installation of background update
    [2010-12-04:19:16:18] begin quitting
    [2010-12-18:12:38:33] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2010-12-18:12:38:33] Commandline is:
    [2010-12-18:12:38:33] Installed runtime (2.0.3.13070) located at C:\Program Files\Common Files\Adobe AIR
    [2010-12-18:12:38:44] Starting runtime update. Updating runtime from version 2.0.3.13070 to version 2.5.1.17730
    [2010-12-18:12:38:44] Installing msi at c:\docume~1\paulst~1\locals~1\temp\air2f.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
    [2010-12-18:12:38:55] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2010-12-18:12:38:55] Runtime Installer end with exit code 0
    [2010-12-18:12:38:56] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2010-12-18:12:38:56] Commandline is: -installupdatecheck
    [2010-12-18:12:38:56] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2010-12-18:12:38:57] Performing pingback request
    [2010-12-18:12:38:59] Pingback request completed with HTTP status 200
    [2010-12-18:12:38:59] Starting runtime background update check
    [2010-12-18:12:38:59] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update
    [2010-12-18:12:38:59] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update to C:\Documents and Settings\Paul Stratford\Application Data\Adobe\AIR\Updater\Background
    [2010-12-18:12:38:59] Runtime update not available
    [2010-12-18:12:38:59] Unpackaging cancelled
    [2010-12-18:12:38:59] Runtime Installer end with exit code 0
    [2011-01-22:19:47:36] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-22:19:47:36] Commandline is:
    [2011-01-22:19:47:36] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-22:19:47:39] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2011-01-22:19:47:40] Runtime Installer end with exit code 0
    [2011-01-22:19:47:43] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-22:19:47:43] Commandline is: -installupdatecheck
    [2011-01-22:19:47:43] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-22:19:47:46] Performing pingback request
    [2011-01-22:19:47:47] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-22:19:47:47] Commandline is:
    [2011-01-22:19:47:47] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-22:19:47:47] Pingback request completed with HTTP status 200
    [2011-01-22:19:47:47] Starting runtime background update check
    [2011-01-22:19:47:47] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update
    [2011-01-22:19:47:47] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update to C:\Documents and Settings\Paul Stratford\Application Data\Adobe\AIR\Updater\Background
    [2011-01-22:19:47:48] Runtime update not available
    [2011-01-22:19:47:48] Unpackaging cancelled
    [2011-01-22:19:47:48] Runtime Installer end with exit code 0
    [2011-01-22:19:47:52] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2011-01-22:19:47:52] Runtime Installer end with exit code 0
    [2011-01-22:19:47:53] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-22:19:47:53] Commandline is: -installupdatecheck
    [2011-01-22:19:47:53] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-22:19:47:53] Performing pingback request
    [2011-01-22:19:47:54] Pingback request completed with HTTP status 200
    [2011-01-22:19:47:54] Starting runtime background update check
    [2011-01-22:19:47:54] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update
    [2011-01-22:19:47:54] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update to C:\Documents and Settings\Paul Stratford\Application Data\Adobe\AIR\Updater\Background
    [2011-01-22:19:47:54] Runtime update not available
    [2011-01-22:19:47:54] Unpackaging cancelled
    [2011-01-22:19:47:54] Runtime Installer end with exit code 0
    [2011-01-30:15:32:06] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2011-01-30:15:32:07] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-30:15:32:07] Commandline is: -updatecheck
    [2011-01-30:15:32:07] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-30:15:32:09] Performing pingback request
    [2011-01-30:15:32:09] Starting runtime background update check
    [2011-01-30:15:32:09] Clearing unused background update directory
    [2011-01-30:15:32:09] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update
    [2011-01-30:15:32:09] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update to C:\Documents and Settings\Paul Stratford\Application Data\Adobe\AIR\Updater\Background
    [2011-01-30:15:32:10] Runtime update not available
    [2011-01-30:15:32:11] Unpackaging cancelled
    [2011-01-30:15:32:11] Runtime Installer end with exit code 0
    [2011-01-30:15:32:24] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-30:15:32:24] Commandline is: -playerVersion=10,1,103,20 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.5537899597547948 onApplicationVersion
    [2011-01-30:15:32:24] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-30:15:32:24] Application Installer end with exit code 0
    [2011-01-30:15:32:45] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-30:15:32:45] Commandline is: -playerVersion=10,1,103,20 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDB5NDY5Zi8= b00y461t null null My4w b00y469f null"
    [2011-01-30:15:32:45] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-30:15:32:45] Application Installer end with exit code 0
    [2011-01-30:17:59:16] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-30:17:59:16] Commandline is: -playerVersion=10,1,103,20 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.16044672718271613 onApplicationVersion
    [2011-01-30:17:59:16] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-30:17:59:16] Application Installer end with exit code 0
    [2011-01-30:17:59:20] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-30:17:59:20] Commandline is: -playerVersion=10,1,103,20 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDB5NDY5Zi9oZC8= b00y461t 4000 2500 My4w b00y469f null"
    [2011-01-30:17:59:20] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-30:17:59:20] Application Installer end with exit code 0
    [2011-01-30:18:09:59] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-30:18:09:59] Commandline is: -playerVersion=10,1,103,20 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.7355694402940571 onApplicationVersion
    [2011-01-30:18:09:59] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-30:18:09:59] Application Installer end with exit code 0
    [2011-01-30:18:10:02] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-30:18:10:02] Commandline is: -playerVersion=10,1,103,20 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDB3dmpucS9oZC8= b00wvjf8 4000 2500 My4w b00wvjnq null"
    [2011-01-30:18:10:02] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-30:18:10:02] Application Installer end with exit code 0
    [2011-01-30:18:14:43] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-01-30:18:14:43] Commandline is: -playerVersion=10,1,103,20 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.08778980793431401 onApplicationVersion
    [2011-01-30:18:14:43] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-01-30:18:14:43] Application Installer end with exit code 0
    [2011-02-02:18:56:12] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-02-02:18:56:12] Commandline is: -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.6699020299129188 onApplicationVersion
    [2011-02-02:18:56:12] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-02-02:18:56:12] Application Installer end with exit code 0
    [2011-02-03:22:15:44] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-02-03:22:15:44] Commandline is: -playerVersion=10,1,103,20 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.04591698758304119 onApplicationVersion
    [2011-02-03:22:15:44] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-02-03:22:15:44] Application Installer end with exit code 0
    [2011-02-03:22:15:59] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-02-03:22:15:59] Commandline is: -playerVersion=10,1,103,20 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDB5YjVqci9oZC8= b00yqmwn 4000 2500 My4w b00yb5jr null"
    [2011-02-03:22:15:59] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-02-03:22:15:59] Application Installer end with exit code 0
    [2011-02-04:18:26:16] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-02-04:18:26:16] Commandline is: -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.38653032947331667 onApplicationVersion
    [2011-02-04:18:26:16] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-02-04:18:26:16] Application Installer end with exit code 0
    [2011-02-04:18:40:03] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-02-04:18:40:03] Commandline is: -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.0027284095995128155 onApplicationVersion
    [2011-02-04:18:40:03] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-02-04:18:40:03] Application Installer end with exit code 0
    [2011-02-06:19:13:39] Application Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-02-06:19:13:39] Commandline is: -playerVersion=10,1,103,22 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled BBCiPlayerDesktop 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 adobe.com:air0.67613944131881 onApplicationVersion
    [2011-02-06:19:13:39] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-02-06:19:13:39] Application Installer end with exit code 0
    [2011-02-06:19:13:57] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2011-02-06:19:13:57] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-02-06:19:13:57] Commandline is: -updatecheck
    [2011-02-06:19:13:57] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-02-06:19:13:58] Performing pingback request
    [2011-02-06:19:13:58] Starting runtime background update check
    [2011-02-06:19:13:58] Clearing unused background update directory
    [2011-02-06:19:13:58] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update
    [2011-02-06:19:13:58] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update to C:\Documents and Settings\Paul Stratford\Application Data\Adobe\AIR\Updater\Background
    [2011-02-06:19:13:58] Runtime update not available
    [2011-02-06:19:13:58] Unpackaging cancelled
    [2011-02-06:19:13:58] Runtime Installer end with exit code 0
    [2011-04-11:21:02:26] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2011-04-11:21:02:26] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-04-11:21:02:26] Commandline is: -updatecheck
    [2011-04-11:21:02:27] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-11:21:02:35] Performing pingback request
    [2011-04-11:21:02:36] Starting runtime background update check
    [2011-04-11:21:02:36] Clearing unused background update directory
    [2011-04-11:21:02:36] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update
    [2011-04-11:21:02:36] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update to C:\Documents and Settings\Paul Stratford\Application Data\Adobe\AIR\Updater\Background
    [2011-04-11:21:02:51] Unpackaging complete
    [2011-04-11:21:02:59] Download success
    [2011-04-11:21:03:00] Runtime updated downloaded
    [2011-04-11:21:11:17] User had deferred installing the update
    [2011-04-11:21:11:17] Runtime Installer end with exit code 0
    [2011-04-28:21:58:22] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-04-28:21:58:22] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-04-28:21:58:22] Commandline is: -applyupdates "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-04-28:21:58:22] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-28:21:58:22] Installed app (BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1) located at c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe
    [2011-04-28:21:58:23] Starting runtime background update installation
    [2011-04-28:21:58:23] Launching subprocess with commandline C:\Documents and Settings\Paul Stratford\Application Data\Adobe\AIR\Updater\Background\updater -update "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-04-28:21:58:23] Runtime updater successfully launched
    [2011-04-28:21:58:23] Runtime Installer end with exit code 0
    [2011-04-28:21:58:28] Runtime Installer begin with version 2.6.0.19120 on Windows XP x86
    [2011-04-28:21:58:28] Commandline is: -update "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-04-28:21:58:28] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-28:21:58:28] Installed app (BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1) located at c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe
    [2011-04-28:22:32:41] Starting runtime update. Updating runtime from version 2.5.1.17730 to version 2.6.0.19120
    [2011-04-28:22:32:41] Installing msi at c:\docume~1\paulst~1\locals~1\temp\air36.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-28:22:32:51] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-28:22:32:51] Rolling back install of c:\docume~1\paulst~1\locals~1\temp\air36.tmp\setup.msi
    [2011-04-28:22:32:51] Rollback complete
    [2011-04-28:22:32:51] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-28:22:33:05] Launching subprocess with commandline c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe
    [2011-04-28:22:33:05] Runtime Installer end with exit code 7
    [2011-04-28:22:33:35] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2011-04-28:22:33:36] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-04-28:22:33:36] Commandline is: -updatecheck
    [2011-04-28:22:33:36] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-28:22:33:36] Performing pingback request
    [2011-04-28:22:33:36] Starting runtime background update check
    [2011-04-28:22:33:36] Clearing unused background update directory
    [2011-04-28:22:33:36] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update
    [2011-04-28:22:33:36] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.1.17730/update to C:\Documents and Settings\Paul Stratford\Application Data\Adobe\AIR\Updater\Background
    [2011-04-28:22:33:46] Unpackaging complete
    [2011-04-28:22:33:47] Download success
    [2011-04-28:22:33:47] Runtime updated downloaded
    [2011-04-28:22:34:37] User had deferred installing the update
    [2011-04-28:22:34:37] Runtime Installer end with exit code 0
    [2011-04-28:22:39:04] Launching subprocess with commandline C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-04-28:22:39:04] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-04-28:22:39:04] Commandline is: -applyupdates "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-04-28:22:39:04] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-28:22:39:05] Installed app (BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1) located at c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe
    [2011-04-28:22:39:05] Starting runtime background update installation
    [2011-04-28:22:39:05] Launching subprocess with commandline C:\Documents and Settings\Paul Stratford\Application Data\Adobe\AIR\Updater\Background\updater -update "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-04-28:22:39:06] Runtime updater successfully launched
    [2011-04-28:22:39:06] Runtime Installer end with exit code 0
    [2011-04-28:22:39:10] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-28:22:39:10] Commandline is: -update "c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe"
    [2011-04-28:22:39:10] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-28:22:39:10] Installed app (BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1) located at c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe
    [2011-04-28:22:39:18] Starting runtime update. Updating runtime from version 2.5.1.17730 to version 2.6.0.19140
    [2011-04-28:22:39:18] Installing msi at c:\docume~1\paulst~1\locals~1\temp\air4e.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-28:22:39:23] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-28:22:39:23] Rolling back install of c:\docume~1\paulst~1\locals~1\temp\air4e.tmp\setup.msi
    [2011-04-28:22:39:23] Rollback complete
    [2011-04-28:22:39:23] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-28:22:39:28] Launching subprocess with commandline c:\program files\bbc iplayer desktop\bbc iplayer desktop.exe
    [2011-04-28:22:39:28] Runtime Installer end with exit code 7
    [2011-04-29:09:39:07] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:09:39:07] Commandline is:
    [2011-04-29:09:39:07] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:09:39:15] Starting runtime update. Updating runtime from version 2.5.1.17730 to version 2.6.0.19140
    [2011-04-29:09:39:15] Installing msi at c:\docume~1\paulst~1\locals~1\temp\airfd.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-29:09:39:20] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:09:39:20] Rolling back install of c:\docume~1\paulst~1\locals~1\temp\airfd.tmp\setup.msi
    [2011-04-29:09:39:20] Rollback complete
    [2011-04-29:09:39:20] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:09:40:01] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:09:40:01] Commandline is:
    [2011-04-29:09:40:01] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:09:40:06] Runtime Installer end with exit code 7
    [2011-04-29:09:41:30] Starting runtime update. Updating runtime from version 2.5.1.17730 to version 2.6.0.19140
    [2011-04-29:09:41:30] Installing msi at c:\docume~1\paulst~1\locals~1\temp\air101.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-29:09:41:46] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:09:41:46] Rolling back install of c:\docume~1\paulst~1\locals~1\temp\air101.tmp\setup.msi
    [2011-04-29:09:41:46] Rollback complete
    [2011-04-29:09:41:46] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:09:41:51] Runtime Installer end with exit code 7
    [2011-04-29:09:51:03] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-04-29:09:51:03] Commandline is: -arp:uninstall
    [2011-04-29:09:51:03] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:09:51:16] Starting runtime uninstall. Uninstalling runtime version 2.5.1.17730
    [2011-04-29:09:51:16] Uninstalling product with GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
    [2011-04-29:09:51:16] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-04-29:09:51:16] Rollback complete
    [2011-04-29:09:51:16] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-04-29:09:51:22] Runtime Installer end with exit code 7
    [2011-04-29:09:51:46] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-04-29:09:51:46] Commandline is: -arp:uninstall
    [2011-04-29:09:51:46] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:09:51:49] Starting runtime uninstall. Uninstalling runtime version 2.5.1.17730
    [2011-04-29:09:51:49] Uninstalling product with GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
    [2011-04-29:09:51:50] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-04-29:09:51:50] Rollback complete
    [2011-04-29:09:51:50] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-04-29:09:51:53] Runtime Installer end with exit code 7
    [2011-04-29:09:52:21] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-04-29:09:52:21] Commandline is: -arp:uninstall
    [2011-04-29:09:52:21] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:09:58:28] Starting runtime uninstall. Uninstalling runtime version 2.5.1.17730
    [2011-04-29:09:58:28] Uninstalling product with GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
    [2011-04-29:09:58:28] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-04-29:09:58:28] Rollback complete
    [2011-04-29:09:58:28] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-04-29:09:58:30] Runtime Installer end with exit code 7
    [2011-04-29:17:25:46] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-04-29:17:25:46] Commandline is: -arp:uninstall
    [2011-04-29:17:25:46] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:17:25:54] Starting runtime uninstall. Uninstalling runtime version 2.5.1.17730
    [2011-04-29:17:25:54] Uninstalling product with GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
    [2011-04-29:17:25:54] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-04-29:17:25:54] Rollback complete
    [2011-04-29:17:25:54] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    [2011-04-29:17:25:58] Runtime Installer end with exit code 7
    [2011-04-29:18:07:48] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:18:07:48] Commandline is:
    [2011-04-29:18:07:48] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:18:07:54] Starting runtime update. Updating runtime from version 2.5.1.17730 to version 2.6.0.19140
    [2011-04-29:18:07:54] Installing msi at c:\docume~1\paulst~1\locals~1\temp\air2f.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-29:18:08:12] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:18:08:12] Rolling back install of c:\docume~1\paulst~1\locals~1\temp\air2f.tmp\setup.msi
    [2011-04-29:18:08:12] Rollback complete
    [2011-04-29:18:08:12] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:18:08:26] Runtime Installer end with exit code 7
    [2011-04-29:18:09:40] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:18:09:40] Commandline is:
    [2011-04-29:18:09:40] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:18:09:42] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:18:09:42] Commandline is:
    [2011-04-29:18:09:42] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:18:09:42] Starting runtime update. Updating runtime from version 2.5.1.17730 to version 2.6.0.19140
    [2011-04-29:18:09:42] Installing msi at c:\docume~1\paulst~1\locals~1\temp\air34.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-29:18:09:47] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:18:09:47] Rolling back install of c:\docume~1\paulst~1\locals~1\temp\air34.tmp\setup.msi
    [2011-04-29:18:09:47] Rollback complete
    [2011-04-29:18:09:47] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:18:09:49] Runtime Installer end with exit code 7
    [2011-04-29:18:10:01] Runtime Installer end with exit code 6
    [2011-04-29:21:32:10] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:21:32:10] Commandline is:
    [2011-04-29:21:32:10] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:21:32:18] Starting runtime update. Updating runtime from version 2.5.1.17730 to version 2.6.0.19140
    [2011-04-29:21:32:18] Installing msi at c:\docume~1\paulst~1\locals~1\temp\air6b.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-29:21:32:23] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:21:32:23] Rolling back install of c:\docume~1\paulst~1\locals~1\temp\air6b.tmp\setup.msi
    [2011-04-29:21:32:23] Rollback complete
    [2011-04-29:21:32:23] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:21:32:29] Runtime Installer end with exit code 7
    [2011-04-29:21:33:51] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:21:33:51] Commandline is:
    [2011-04-29:21:33:51] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:21:33:54] Starting runtime update. Updating runtime from version 2.5.1.17730 to version 2.6.0.19140
    [2011-04-29:21:33:54] Installing msi at c:\docume~1\paulst~1\locals~1\temp\air6f.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-29:21:33:58] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:21:33:58] Rolling back install of c:\docume~1\paulst~1\locals~1\temp\air6f.tmp\setup.msi
    [2011-04-29:21:33:58] Rollback complete
    [2011-04-29:21:33:58] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:21:34:01] Runtime Installer end with exit code 7
    [2011-04-29:21:38:58] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:21:38:58] Commandline is: -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -x1 http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDBwNHE0MA== b00p4pst null null My4w b00p4q40 normal"
    [2011-04-29:21:38:58] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:21:38:58] Invoking Application Installer for combined install
    [2011-04-29:21:38:58] Launching subprocess with commandline C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR78.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR78.tmp -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDBwNHE0MA== b00p4pst null null My4w b00p4q40 normal"
    [2011-04-29:21:38:59] Application Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:21:38:59] Commandline is: -runtime C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR78.tmp -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDBwNHE0MA== b00p4pst null null My4w b00p4q40 normal"
    [2011-04-29:21:38:59] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:21:39:00] Unpackaging http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air to C:\Documents and Settings\Paul Stratford\Local Settings\Temp\fla79.tmp
    [2011-04-29:21:39:08] Application signature verified
    [2011-04-29:21:39:08] Unpackaging/validation complete
    [2011-04-29:21:39:08] No app located for appID 'BBCiPlayerDesktop' and pubID '61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1'
    [2011-04-29:21:39:19] Converting unpackaged application to a native installation package in C:\Documents and Settings\Paul Stratford\Local Settings\Temp\fla7A.tmp
    [2011-04-29:21:39:19] Native installation package creation succeeded
    [2011-04-29:21:39:19] Starting combined runtime update and app install.
    Updating runtime from version 2.5.1.17730 to version 2.6.0.19140.
    Installing app BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 version 3.2.3 to C:\Program Files  using the source file at http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air
    [2011-04-29:21:39:20] Installing msi at C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR78.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-29:21:39:24] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:21:39:24] Rolling back install of C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR78.tmp\setup.msi
    [2011-04-29:21:39:24] Rollback complete
    [2011-04-29:21:39:24] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:21:39:33] Application Installer end with exit code 7
    [2011-04-29:21:39:33] Subprocess app installer failed (7)
    [2011-04-29:21:39:33] Runtime Installer end with exit code 7
    [2011-04-29:21:44:19] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:21:44:19] Commandline is: -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDBwNHE0MA== b00p4pst null null My4w b00p4q40 normal"
    [2011-04-29:21:44:19] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:21:44:19] Invoking Application Installer for combined install
    [2011-04-29:21:44:19] Launching subprocess with commandline C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR8A.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR8A.tmp -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDBwNHE0MA== b00p4pst null null My4w b00p4q40 normal"
    [2011-04-29:21:44:20] Application Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:21:44:20] Commandline is: -runtime C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR8A.tmp -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDBwNHE0MA== b00p4pst null null My4w b00p4q40 normal"
    [2011-04-29:21:44:20] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:21:44:21] Unpackaging http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air to C:\Documents and Settings\Paul Stratford\Local Settings\Temp\fla8B.tmp
    [2011-04-29:21:44:28] Application signature verified
    [2011-04-29:21:44:28] Unpackaging/validation complete
    [2011-04-29:21:44:28] No app located for appID 'BBCiPlayerDesktop' and pubID '61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1'
    [2011-04-29:21:44:43] Converting unpackaged application to a native installation package in C:\Documents and Settings\Paul Stratford\Local Settings\Temp\fla8C.tmp
    [2011-04-29:21:44:43] Native installation package creation succeeded
    [2011-04-29:21:44:43] Starting combined runtime update and app install.
    Updating runtime from version 2.5.1.17730 to version 2.6.0.19140.
    Installing app BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 version 3.2.3 to C:\Program Files  using the source file at http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air
    [2011-04-29:21:44:43] Installing msi at C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR8A.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-29:21:44:48] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:21:44:48] Rolling back install of C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR8A.tmp\setup.msi
    [2011-04-29:21:44:48] Rollback complete
    [2011-04-29:21:44:48] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:21:44:53] Application Installer end with exit code 7
    [2011-04-29:21:44:54] Subprocess app installer failed (7)
    [2011-04-29:21:44:54] Runtime Installer end with exit code 7
    [2011-04-29:21:45:47] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:21:45:47] Commandline is: -playerVersion=10,2,159,1 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDExODZtbA== b01186bm null null My4w b01186ml normal"
    [2011-04-29:21:45:47] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:21:45:47] Invoking Application Installer for combined install
    [2011-04-29:21:45:47] Launching subprocess with commandline C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR91.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR91.tmp -playerVersion=10,2,159,1 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDExODZtbA== b01186bm null null My4w b01186ml normal"
    [2011-04-29:21:45:48] Application Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:21:45:48] Commandline is: -runtime C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR91.tmp -playerVersion=10,2,159,1 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air -- "-d aHR0cDovL3d3dy5iYmMuY28udWsvaXBsYXllci9wbGF5bGlzdC9iMDExODZtbA== b01186bm null null My4w b01186ml normal"
    [2011-04-29:21:45:48] Installed runtime (2.5.1.17730) located at C:\Program Files\Common Files\Adobe AIR
    [2011-04-29:21:45:49] Unpackaging http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air to C:\Documents and Settings\Paul Stratford\Local Settings\Temp\fla92.tmp
    [2011-04-29:21:45:54] Application signature verified
    [2011-04-29:21:45:54] Unpackaging/validation complete
    [2011-04-29:21:45:54] No app located for appID 'BBCiPlayerDesktop' and pubID '61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1'
    [2011-04-29:21:46:15] Converting unpackaged application to a native installation package in C:\Documents and Settings\Paul Stratford\Local Settings\Temp\fla93.tmp
    [2011-04-29:21:46:16] Native installation package creation succeeded
    [2011-04-29:21:46:16] Starting combined runtime update and app install.
    Updating runtime from version 2.5.1.17730 to version 2.6.0.19140.
    Installing app BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 version 3.2.3 to C:\Program Files  using the source file at http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air
    [2011-04-29:21:46:16] Installing msi at C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR91.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-04-29:21:46:20] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:21:46:20] Rolling back install of C:\DOCUME~1\PAULST~1\LOCALS~1\Temp\AIR91.tmp\setup.msi
    [2011-04-29:21:46:20] Rollback complete
    [2011-04-29:21:46:20] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2011-04-29:21:46:26] Application Installer end with exit code 7
    [2011-04-29:21:46:26] Subprocess app installer failed (7)
    [2011-04-29:21:46:26] Runtime Installer end with exit code 7
    [2011-04-29:21:47:30] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-04-29:21:47:30] Commandline is: -playerVersion=10,2,154,27 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://www.bbc.co.uk/iplayer/dm/version2/revisions/bbc_iplayer_desktop_v323.air -- "-d aHR0cDovL3d3dy5iYmMuY28udWsv

    I'm sorry you're running into installation issues with AIR.  Microsoft has released a new utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  Once finished, download the latest version of AIR and install again.
    Microsoft Install and Uninstall Fix It
    If you still encounter problems, we'll need to review the MSI installer log to better diagnose the issue.  Please post back with the log contents.  You can find instructions for finding these logs here:
    AIR Installer Log Instructions
    Thanks,
    Chris

  • Since upgrading to Mavericks, I have been unable to sync devices (specifically ipad mini and iphone 4s) to my MId 2013 Imac . They wil rapidly connect and disconnect, and I'm unable to do anything with the device. This happens with both USB ports.  Any su

    Since upgrading to Mavericks, I have been unable to sync devices (specifically ipad mini and iphone 4s) to my MId 2013 Imac . They wil rapidly connect and disconnect, and I'm unable to do anything with the device. This happens with both USB ports.  Any suggestions?
    MacBook Air, OS X Mountain Lion (10.9.1)

    Obviously, syncing an iOS device with iTunes over USB is still supported in Mavericks. Calendar and contact syncing with iTunes is no longer supported. That has nothing to do with your problem.
    Launch the Console application in any of the following ways:
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    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
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    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

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