HT4623 I bought a brand new ipad air, but I am not allowed to download ie. pages and keynotes for free, as promised?
I bought a brand new ipad air, but I am not allowed to download ie. pages and keynotes for free, as promised?
The free only counts for devices activated after September. So first you need to activate the iPad (go through all the set up stuff), then, using the same Apple ID you used to activate the iPad, go to the App store and search for Pages, etc. When you download them you should see them for free.
Being free is tied to the Apple ID used to activate a device. For example, I bought my iPod in June, so I'd need to pay for the apps, which is why they're not universally free in the app store.
After you activate the iPad it may take a little time for the app store to realize 'yeah, just got a new device, this purchase is free'. I've seen people say they go right in, see it for cost, then go back in a little bit and the apps are now free.
Similar Messages
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I need to replace the nano card SIM TRAY of my brand new IPad air, but here in Brazil it has been impossible...How can I contact the US apple support through email, to help me?
Visit an ASP or dealer
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Firstly I updated my ipad into ios7 and after watching the video by Apple, iWork, pages and numbers are free for download after updating iOS 7. How can I download iWork pages and number for free? Please help me.
stevejobsfan is correct; iwork for ios is free only for new purchases of new ios devices. A good work around (if you have wifi connectivity) is going to the icloud website on your ipad, and working on your document.
A word of caution (the real reason I am responding to your post). If you do a lot of 'formatting' of a document on iwork for mac, and then save it in icloud; you will probably loose most of the formatting you have done (this will be true if you oppen the document in iwork for ios; also) It happened to me, and I did not duplicate the document before saving it to icloud; I lost at least an hours worth of work. -
I have tried all the advice from the forums such as editing the info in iTunes, adding playlist, changing the info categories, ensuring there is adequate iCloud backup space, but to no avail. I suspect the issue is with an iPad setting or with iCloud as this is only a problem for the new iPad and not the old one but cannot see where anything differs from the old iPad settings. Any dieas welcome.
gomozzie wrote:
Hi Demo, I am back, so here is my result.
On my PC I signed out of itunes and deleted the software and then downloaded again.
It appears, at this stage to be working OK. It has allowed me to do a restore and backup, fingers crossed xxx.
That is a very good sign.
The happy result is, I have not been arrested and my computer is intact, so far.......
Thanks for trying to help..
I'm happy to hear this news. Sorry that I couldn't help, but you are quite welcome anyway. -
I purchased a movie on my brand new iPad air 64g. I'm connected to a strong wi-fi but still I get that error can't download over cellular. I have plenty of space. What is wrong? So frustrated.
IIRC, you can only download a maximum file size of 100MB with cellular.
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HELP NEEDED!! I bought a brand new mac air 11 inch a month ago, and for three days now I can't switch it on.when I do, i can hear the machine is on, but nothing else happens. (yes it is charged). please help.
I bought it in South Africa and I am currently in Israel.thank you for the response.its not working, tried that. i can switch the machine on and off, can hear the machine when i hold it to my ear. but nothing works, not the screen, not the sound, nothing.
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I bought a brand new iPad 3 and an Apple TV, both connected to the same wpa protected wifi network from home. It worked for a day, but when I woke up, the Apple TV couldn't be found anymore by either iPad, MacBook or iPhone. Anybody a solution for this?
Thanks for the swift reply, I have been looking online and a loose plug seems to be somewhat of an issue with many, I hope mine is actually a problem and not what others are experiencing. It's taken me this long to even reach out for the simple fact I HATE being a complainer but this is just horrible.
Do you have an iPad 3 as well? And is yours not experiencing any issues close to mine?
Thanks again! -
I bought a new ipad air but when i install the apps , all of them are gone , but i app store still are and says you can open it. But it can not open.
The apps available to you are dependent on your location. If you are not in the USA, then you cannot get the USA app store. Whilst you may think that is unfair, it has been a part of the stardard terms and conditions you agreed to when you setup the iOS device in question originally, as well as every time you click agree to the terms and conditions.
This is done because of two things, firstly there are many legal and semi-legal reasons that an iOS app store download is available in one territory and not another, in addition to this, it also allows apple to provide language specific content, as well as team up with companies and organisations within individual organisations in order to provide you with exclusive offers, content, and information, which it would not otherwise be able to do.
Rules for the iOS app store are also applied in varing forms for the music store, the books store, and the iTunes U content library.
I can very much understand your fustraition, as someone who spent a considerable portion of his life, especially during the years he grew up, living in California, USA, but now living in London, UK, I too find it very fustraiting that you cannot always get the same content from one country to another, especially when most marketing for iOS apps originates in the USA these days.
I hope this helps your query and helps to ease your fustraition. If you would like apple to be aware of your fustraition, rather than putting it onto a pubilc form which is on monitored in a very limited capacity, then you can fill in the form at http://www.apple.com/feedback where you can give your complaint straight to apple. -
My brand new iPad Air 2 is making a random popping sound.
My brand new iPad Air 2 is making a random popping sound and there are crackling sounds when I have the earphones plugged in and browsing with no music. Guy at Apple store could not replicate it when I walked in. Is this normal?
Should I get it replaced and what are the chances that its going to happen again?Around here I've seen many posters that have renamed the ipad air 2 the "Ipop". You should read some of the older posts by clicking on View More at the bottom of the page until you come across it or do a search for Ipad air 2 popping noise. Last I saw it was hit or miss. Good luck.
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I have a two year old IPad 2. my wife has a brand new iPad Air. In the past five days we have both been infected with malware in the safari browser (and Chrome) which first pops up as ad cash, and then perpetuates to dozens of advertisment pages before freezing. Can anyone please help and advise on how to get rid. We are in Thailand and suspect this might be chinese?
If you think there's some malware on your devices, you have to do a factory reset, as I suggested.
However, there are a couple fo steps you could try to avoid this. Go to Settings, Safari and ensure that Block pop-ups is ON.
Then go to Settings Safari and choose Clear Website Data and History.
I expect Chrome has similar options, but I don't use it so I don't know what they are exactly.
That should give a you a clean start for Safari. If you think the issue results from a specific website, you can visit that site and see hether you get stung again. If so (a) repeate the steps abaove and (b) never go back to that site.
If you get the proble with all websites, then you must to do a factory reset.
The issue on Macs arises when people download (or are tricked into downloading) malware such as MacKeepoer (an espedially notorious example). It is not possible to download and sintall this kind of malware on a non-jailbroken iPad. The *only* ways you can install on an iPad are (a) via the App Store or (b) via a developer profile or (c) via a jailbreak. That being so, the suggestion from otehrs that the porblem arises from a websitre (or maybe a group of websites) is almost certainly correct. The steps I outlined above will allow you to break the connection with those sites. If that doesn't work, factory reset -
I can log into apple on my laptop but my brand new ipad air will not accept my password. Help?
I can log into apple on my laptop but my brand new ipad air will not accept it, what do I do now?
Won't it accept it where? Did you go to Settings> iTunes & App Store>Apple ID, and sign in there?
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Brand new iPad Air and cannot get tilt to work in games or to change orientation for reading - help!
Battery on new iPad Air running down really quickly with all apps closed down and whilst asleep- any ideas?
Hello, juliefromaltrincham.
Thank you for visiting Apple Support Communities.
I would check to make sure Rotation Lock is not engaged. The article below will walk you through that process and has some helpful troubleshooting steps if that does not resolve the issue. In regard to your battery concerns, I would need more information regarding usage patterns and how you connect to a data network. The best option for that would be to contact us here.
iPad: Understanding the side switch
http://support.apple.com/kb/ht4085
Cheers,
Jason H. -
3 days ago, I purchased a new iPad air. I've installed a few apps on it and have generally just been playing with it and figuring out the OS. Yesterday, while trying to wake it up, I noticed the device was completely unresponsive, the screen would not even turn on. I executed a hard restart (held down home and power for 10 sec). That seemed to remedy it for the time being but it just happened again. I'm concerned that this will be a recurring issue and will possibly degenerate into a bigger problem for my new iPad. Is this a known issue? If so is it a hardware or software related problem. Any help would be greatly appreciated. Thanks.
My first reaction is, "Yuck!"
I participated not too long ago in this forum in a discussion about music on web pages. All people with any real experience were pretty much against it, unless there was some control that would allow someone to turn it off and on, with the default being set to "off." And, of course, I don't know how it would play with assistive technolology for blind persons (were I to add sounds to one of my web pages, my sister, who is blind, would kill me, I think).
You would need Ogg Vorbis audio in order for it to be playable in all browsers and I should mention that I had a real nightmare dealing with video on this website because I had not told Apache that Ogg is a supported MIME type. Firefox would not play the Ogg video until I edited the .htaccess file thusly:
AddType audio/ogg .oga
AddType video/ogg .ogv
AddType application/ogg .ogg
I would imagine you would have to do that on any Apache server. Until you did this, your audio might be playable in some browsers and not playable in others, like Firefox.
But be careful to not totally distract people with your audio files. Audio on a website brought up in the workplace is usually a clue to others nearby that the person is not working for the company. The first thing that happens is that the page is immediately closed when audio starts coming out of the speakers. -
I recently got a new ipad air, but have not been able to download any app, not even the free o es, ha tocan i do?
You are required to provide credit card details to download apps be it free or paid.
Nothing will be deducted from your credit card if the app is free.
There will be a authorizing hold of US$1.00 to verify your account information. It will be credited back to your account later. -
I can't open magazines on my new ipad air but still available on my old ipad. How do they transfer?
I can't open magazines on my new ipad air but still available on my old ipad. How do they transfer?
Did you set up your new iPad from your old iPad backup?
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