HT4623 I cannot accept the terms and conditions - screen is "hung"

I cannot accept the terms and conditions - screen is "hung". How can I continue?

Reset iPad and continue with update
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

Similar Messages

  • Hi does anyone know if it is possible to accept the terms and conditions on itunes as screen is cracked and cannot press agree

    have a 2nd generation ipod touch and the screen is severely cracked have mangaged to access the ipod but cannot accept the terms and conditions as the screen is unresponsive where the accept button is. Can i accept the terms and conditions on itunes or any other way? thanks

    You can try on a computer. However, If I recall yo may also have to do it an the iPod too.

  • HT4623 I updated my iphone 4S successfully. But now I get a message that says I need to accept the terms and conditions. When I select the Terms and Conditions, my phone is unable to locate them.

    I updated my iphone 4S successfully. But now I get a message that says I need to read and accept the Terms and Conditions. But when I select the Terms and Conditions, nothing appears but a message that says "cannot locate."

    Hi bondercin,
    Welcome to the Support Communities!
    The articles below may be able to help you with this issue.
    Click on the links to see more details and screenshots.
    Restart and / or reset your device
    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/HT1430
    Check your settings for Safari -- enable cookies and turn off private browsing
    iPhone User Guide - Safari settings
    http://help.apple.com/iphone/7/#/iph3d7aa74dc
    Also, sign out of your iTunes Store account and sign back in:
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/HT1311?viewlocale=en_US
    This article provides additional troubleshooting steps for connecting to the iTunes Store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Cheers,
    - Judy

  • HT4623 I just tried updating my Iphone 4 and I accepted the terms and conditions but nothing happens

    I just tried updating my Iphone 4 and I accepted the terms and conditions but nothing happens

    Hello e6ebxsb,
    You may need to restart your iPhone. If still unable to accept the terms and conditions, try resetting it.
    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/HT1430
    Cheers,
    Allen

  • How do I accept the Terms and Conditions when trying to set up an Apple ID for the first time ( using my iphone)?

    I am trying to create an Apple ID by using the Itunes icon on my iphone 5s for the first time. It opens up a screen with the 54 pages of Terms and Conditions and it does not allow me to even accept the Terms and Conditions... no Accept option or place to click!
    The only option is to Send the terms and conditions via email... which also does not work...it keeps asking me to "try again"... Has someone else had this problem?

    Hello, Wyseup. 
    Thank you for visiting Apple Support Communities.
    Most likely this email address has been attempted to be setup as an Apple ID at some point.  You can reset your Apple ID password via the steps in the first article below.  If you do not have access to the email account, need assistance or are not receiving the password reset link, see the second article.
    Apple ID: If you forget your password
    http://support.apple.com/kb/ht5787
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Cheers,
    Jason H.

  • In the icloud settings, i am told i need to accept the terms and conditions to use icloud, but when i try to do so, i get a message "unable to connect to server". This has been going on for a week. There is no problem with either my wifi or cellular conne

    In the icloud settings, I am told I need to accept the terms and conditions to use icloud. However, when I click on "Terms and conditions", I get a message "unable to connect to server". This has been happening for a week now since I upgraded to iOS 7.06. There is no problem with my wifi or cellular connectivity, all other applications work perfectly. P.S.I have never used icloud before, but wish to do so now. How do I overcome this problem?

    Have you turned the iPad off then back on? That often helps with problems.

  • How do I "Launch" Adobe Reader in order to accept the Terms and Conditions in order to view PDF documents? ....Somers

    How do I "Launch" Adobe Reader in order to accept the Terms and Conditions in order to view PDF documents? ....Somers  I'm using a MAC with up to date software.

    Launching is just the normal word in Apple's word for "run an app". You can launch an app from the Applications folder, or in recent versions of Mac OS using the LaunchPad (rocket icon). You can't assume all your apps appear on the dock (bottom strip), it's only the ones Apple put there or you added.

  • I have agreed and accepted the terms and conditions multiple times

    I have agreed and accepted the terms and conditions multiple times and I am still being asked to accept. All I want to do is watch the new episode of Glee and I am highly considering doing so illegally or getting a ******* hulu-plus account because iTunes for some reason does not want me to purchase anything. I have been playing along in this treacherous cycle for a ******* half-hour. How do I make this stop?

    Hello ms450,
    I would report an issue with the purchase directly to the iTunes Store support with this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    Sterling

  • I use a Macbook Air. I should have selected ''remind me later'' but accepted the terms and conditions. Now I can't activate my Creative Cloud Student package. Could Adobe re-activate my Install code? It says i already used it.

    I use a Macbook Air. I should have selected ''remind me later'' but accepted the terms and conditions. Now I can't activate my Creative Cloud Student package. Could Adobe re-activate my Install code? It says i already used it.

    Linemijnv19982937 I am sorry that you are facing problems activating your membership.  Do you receive any specific error messages?  For information regarding the activation process please see Activation & deactivation help - http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.

  • I keep getting the itunes update message and when I accept the terms and conditions it just keeps going back to tell me I have 3 updates itunes, safari and icloud and goes back to accept message without actually downloading?

    What is going on with itunes update?  I keep getting the message that updates are available for itunes, safari and icloud, but when I accept the terms and conditions and the install 3 items message, it keeps going back to telling me there are 3 updates available and have to accept terms and conditions again without it ever installing!! I am using a PC with windows vista.  Have not had this problem till December when I got an ipad and had icloud installed, don't know if there is a connection.

    I can't offer any help but it soulds like Apple goofed with the latest update. Many of us have the same problem. I may wait a week or so to see if Apple responds.

  • "A problem caused the program stop working," after I accepted the TERMS and Conditions for Adobe Reader 11 installstion. What I need to do next? Thanks.

    "A problem caused the program stop working," after I accepted the TERMS and Conditions for Adobe Reader 11 installstion. What I need to do next? Thanks.

    Thanks for your reply. I did get upgraded to 10. something. Not on that computer now. 11 is not supported on Vista
    Pat Willener <[email protected]> wrote:
    Pat Willener  created the discussion
    ""A problem caused the program stop working," after I accepted the TERMS and Conditions for Adobe Reader 11 installstion. What I need to do next? Thanks."
    To view the discussion, visit: https://forums.adobe.com/message/6442262#6442262

  • How do I accept the terms and conditions of the iCloud? I continue to get the pop up but no button to check.....

    HHow do I accept the terms and conditions? I continue to get the pop up and it will not allow me to accept. I choose view and nothing.

    iOS 7.0.3 is now available ,that may have a fix

  • I downloaded iOS7 but to install I accept the Terms and Conditions. I accepted many times but it doesn't proceed. Stocked.

    I downloaded iOS7 in my iphone4 but to install I need to accept the Terms and Conditions. I accepted many times but it doesn't proceed. Stocked.

    I updated the software on my iphone4 tonight and ran into this same endless loop - "itunes terms & conditions have been changed" - go to itunes, aceept - back to the "T&C have been changed message" with no ability to do anything in the app store until I accepted the new terms.
    While not a very direct solution, I was able to finally accept the terms in a way that seem to register with apple by making a purchase through iTunes on my computer. This forced me through updating my payment information and updating my iTunes software to the latest edition (which I had not yet taken the time to do).  After doing both of these, iTunes took me through the terms & conditions on two separate pages, but ultimately allowed me to purchase my song.  Once I completed these steps, it fixed the problem on my phone, so now I can update my apps and download new ones without running into that loop.
    Hope this helps!!!

  • I can´t find how to accept the terms and conditions in the itunes to see the podcast i downlowded.

    I have an IPAD 2 and I downloaded some podcasts and when i try to watch then i see that I have to accept the terms and conditions and takes me to a link where I can´t find where to accept or to click "I agree" so I can watch what I downloaded.

    Its been so long since I have had to do this but  .... can you swipe down in that screen to get to the Agree button?
    Or are you seeing the Terms and Conditions screen after you completed the download in iTunes? That is the default screen after the download completes. Look for the podcast in the Music App if it is an audio podcast - tap the more button at the bottom - if it is a video podcast - look for it in the Videos App.

  • HT204053 how can i accept the terms and conditions on the icolud

    how can i accept the terms and conditions on the icolud

    Welcome to the Apple Community.
    Try deleting the account, restarting the device and signing in again.

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