HT4623 i cannot get past the screen that shows the itunes icon and the usb plug, and my computer wont see my phone

i cannot get past the screen that shows the itunes icon and the usb plug, and my computer wont see my phone

Restore the device.

Similar Messages

  • HT4972 I try to turn it on, it shows the apple icon and then immediately shows an itunes icon with a usb plug. Help!!!

    I just updated my iphone 4 with iOS and now my phone will not turn back on! When i try to turn it on it shows the apple icon, then immediately shows an itunes icon with a usb plug! Help!!!

    Try Here  >  http://support.apple.com/kb/HT1808

  • HT4623 we cannot get past the screen that says ios6 - then it goes to connect to itunes please help

    Please help we have the iphone 4 and phone is just serching, we then have ios6 on the screen and then goes to connect to itunes, my parents have a pc but my dads itune details are coming up on itues we do not want to confuse the issue and loose our data on either phones, what can i do?

    hello

  • I cannot get past the usb picture on my 3gs,how can i update without connecting to itunes

    I am unable to update my 3gs by connecting it to itunes, i have reset it via itunes but thats as far as i can get, i cant even get to the home screen to connect to wi fi,
    I would like to contact apple to rectify this matter but i begrudge paying £25,

    You can't get past it without connecting to iTunes. You must restore the phone using iTunes. It's in recovery mode.
    You said you "reset it via itunes"... what does that mean? What happened? Did you get an error message? What did it say?
    Make an appointment at the genius bar and have them look at it if nothing else. They won't charge you anything to diagnose it.

  • IMac G5 running OS 10.4.11. Started playing with a bluetooth speaker (may or may not be related). Now I cannot get past the blue screen on startup. I can get into safe mode. Tried install disc for disc utility and reloaded OS. Still get blue screen.

    I have an older iMac G5 running OS 10.4.11. The other day I started playing with a bluetooth speaker (may or may not be related). Now I cannot get past the blue screen on startup.
    I can get into safe mode. But no regular startup.
    I tried disabling bluetooth, thinking that might be related. It didn't help.
    I even tried using the install disc to run disc utility. That didn't work so I reloaded the OS.
    But I still get hung on the blue screen when trying a normal startup.
    All help would be appreciated.

    Try resetting the PMU/SMU and PRAM/NVRAM. You'd need to identify the mode of resetting depending on the model of your G5 iMac. The Apple support sites that would help you for this are –
    http://support.apple.com/kb/HT1436
    http://support.apple.com/kb/HT1939
    http://support.apple.com/kb/HT1767
    http://support.apple.com/kb/HT1379
    I hope this solves your problem.

  • I cannot get past the password screen

    I cannot get past the password screen, I've tried resetting it but it tells. Me I'm not an allowed user

    If the old Macbook(?) has Snow Leopard 10.6 installed, and you have that retail install disc or the system disc of the current (base level) system on it, you could use the installer disc as a boot volume and use the utilities on the booted install disc to reset the password. It should be a menu option in the booted Install disc, way short of any effort to re-install anything. And if your computer can do this, the same DVD has Disk Utility, to check/repair the Mac HDD.
    What OS X version do you have, & what MacBook, etc is that?
    Good luck & happy computing!

  • Another iBook cannot get past the grey screen with spinning gear

    I have read the other posts on iBooks not starting up. I too have used Onyx recently but this was to cure the problem of a freeze. Now start up cannot get past the grey screen. PRAM has been zapped and safe mode will not work. Worse, the CD drive will take CDs so cannot go back to start up disk.
    Bizarrely, a visit to the Apple Store and the iBook started no problem. System was reinstalled using archive option and various health checks apparently showed no problems. But then got back home and again start up froze at grey screen with spinning gear. I have left it on this for over 15 minutes but to no avail. I have tried to connect to another ibook using T key to get target mode. I'm not sure if I am doing this right. I have started up working iBook plugged in the firewire to both machines and then started up ailing iBook holding down T key. 2nd iBook wont start at all.
    Any suggestions?

    An Archive and Install will preserve you user settings and data. You will need a minimum of 5 GB free on the hard drive to perform an A&I; you can reduce the space required by about 1 GB by selecting the option to install language support only for the language you use (assuming you don't need multiple languages).
    However, after seeing your other post (BTW, it'll be easier to keep track if relted issues are in the same thread), you do not want to try an A&I if Disk Utility is reporting anything about 'could not be repaired'. Doing so will would ensure problems down the road, if it worked at all. It's possible for one disk problem to mask another. Whenever Disk Utility (or any other repair utility) reports making repairs, it's good practice to repeat the repair until it reports no problems found or it becomes clear it cannot repair the disk.
    DiskWarrior has an excellent track record at repairing problems that Disk Utility cannot (especially Disk Utility versions prior to OS X 10.4.2).
    If the drive cannot be repaired, you may be able to keep it by doing an erase install with the write zeros (one pass) option. That will update the hard drive firmware record of bad disk sectors to avoid using. If there are only a few bad sectors, that may let you keep using the hard drive for several more years. An erase install will do just that to your data, through. If you have access to another Mac with either a large amount of free disk space of a DVD burner, you can try using the other Mac as host and the eMac as target in FireWire target disk mode. You can run the host's copy of Disk Utility on the eMac hard drive, and hopefully be able to mount the emac HD so that you can back up the data in your Home directory.

  • I cannot get past the password screen on my old laptop - I'm entering the password I always used and it is not working

    I am trying to log on to an old laptop and I cannot get past the password screen - I'm using the password I always used and it is not working.  Even the clue doesn't help.  Is there anything I can do.  The last time it was turned on the apple staff transferred data to my new laptop.  Help

    If the old Macbook(?) has Snow Leopard 10.6 installed, and you have that retail install disc or the system disc of the current (base level) system on it, you could use the installer disc as a boot volume and use the utilities on the booted install disc to reset the password. It should be a menu option in the booted Install disc, way short of any effort to re-install anything. And if your computer can do this, the same DVD has Disk Utility, to check/repair the Mac HDD.
    What OS X version do you have, & what MacBook, etc is that?
    Good luck & happy computing!

  • I recently installed iTunes on my new HP laptop computer, authorized it according to the instructions, but now can't get past a screen that tells me that I need to authorize the computer.  I purchased an album and it's in the library, but it won't sync.

    I recently installed iTunes on my new HP laptop computer, authorized it according to the instructions, but now can't get past a screen that tells me that I need to authorize the computer.  I purchased an album and it's in the library, but it won't sync.

    Have a look here...
    http://support.apple.com/kb/TS1389

  • HT4718 I cannot get past the restore screen

    So, big problem. I have had to replace my logic board. Following this, using Mountain Lion, my mac was unusable, just beach ball on every click. I did restore Mountain Lion, but no change. I cannot restore from time machine as I get an error message saying restart. Now, I cannot get past the restore screen, no matter what keys are held at startup. If I hold the option key at startup, I get the recovery disk and back up showing, neither of which can be used.
    In short, I'm stuck, any help appreciated!

    If you successfully restored the iPod to factory settings/new iPod (went through all the steps without errors), then time for an appointment a the Genius Bar of an Apple store.

  • I have a new Macbook pro, I cannot get past the country selection screen.  'Continue' is greyed out and keys just make error sounds. How do I move it on?

    I have a new Macbook pro, I cannot get past the country selection screen.  'Continue' is greyed out and keys just make error sounds. How do I move it on?

    sideeque wrote:
    I have the same problem. What did you do last time?
    What  should I do now? Its around 40 miles away the apple store? Would they pay my taxi fare to go and return?
    How can we trust this apple product?
    You are still under warranty.  Call Apple Care.

  • I have an iPhone 4s that i have been using and have alot of new contacts, on my itunes i have registered an old iphone that i dont use i want to sync my contacts from the iPhone 4s but i cannot get past the page where it introduces you to your new iPhone

    I have an iPhone 4s that i have been using and have alot of new contacts, on my itunes i have registered an old iphone that i dont use i want to sync my contacts from the iPhone 4s but i cannot get past the page where it introduces you to your new iPhone

    When you see the old number come up in the suggested choices look for a blue arrow to the right of the Contact. Tap the blue arrow and then tap Remove from Recents.

  • HT4623 I have done an iCloud download but now cannot get past the Terms and Conditions page, even after accepting.  It's just a revolving door!

    I have downloaded an updated version of iCloud but cannot get past the Terms and Conditions pages, notwithstanding accepting them.  Further, I cannot get back into iTunes.

    Since I do not know what you actually did maybe:
    http://syncor.blogspot.com/2013/09/ios7-and-missing-agree-button.html
    Otherwise:
    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Go to Settings>iCloud and delete the account from the iPod and then sign back in.
    - Restore from backup. See:                                                
    iOS: How to back up                                                                                     
    - Restore to factory settings/new iOS device.             

  • Cannot get past hp screen

    Have HP Pavilion S3700y about 2 yrs old.  Was shut down correctly last night, went to sign onto the computer and cannot get past the HP Invert screen.  Rebooted and pressed F8, nothing,Rebooted and tried F10 for Bios... nothing... just the HP screen.  Ideas?
    thanks in advance
    Scott

    We have had a number of demo devices that have been sold by some stores and these will not set up a HP webOS account due to the serial number. I was checking to see if you had one of these devices; but you serial number is for a 32G consumer device and should set up properly.
    The webOS doctor does wipe the partition that the ROM is on, but not the partition that any data is stored. Was this device new in a sealed box, or an open box?
    You could try a full erase by holding the power button, the volume down button, and the center button simultaneously for 5 seconds. This should initiate a full erase of this device.

  • I cannot open Apple TV, and cannot get past "Airplay" screen.

    I cannot get past "Airplay" screen in trying to open Apple TV for TV screen use.  Have tried to re-boot but no result.  Cannot get to Settings as cannot get past "Airplay"; nor can I click #1 Network Configuration or #2 Choose This Apple TV.  Thanks.

    Hi! This seems to bee a common problem (i. e. https://discussions.apple.com/thread/4094417?tstart=0) and i have it as well. As usual you can't get help here but a lot of inspiration
    I recommend to upgrade the firmware using a LAN-connection and try it again. If it's stable keep it that way, if not return it to the store and get a new one.
    Before of course make sure there is none of the following settings in your router:
    - MAC Adress based filtering allowing only specific clients to connect (unlikely)
    - no hidden SSID (wifi's name) (unlikely)
    - DHCP turned on. If not, your ATV has to have a fixed IP Adress (unlikely)
    - Password and Encryption mechanism is correct
    It's 90% the devices fault in my opinion.

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