HT4623 I get an erroneous message that I am not connected to the internet
When trying to download update I got a message that I was not on the internet - does anyone know why?
Hello, Cdpaff.
Thank you for visiting Apple Support Communities.
Here are the steps that I would recommend going through when receiving this error.
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
Cheers,
Jason H.
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This is normally to do with activation. You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
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3. Click on the blue button: Still need help? Contact us – then click the button marked “chat now”
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I completely understand what is happening. I know that you are connected to the Internet. I made the suggestion because I have seen it work in similar circumstances. The Apple iTunes servers can be a bit fussy about things and sometimes rebooting the router clears up this miscommunication between iTunes and your network.
Have you tried signing into your account and then try to sync again. Go to Store>View Account. You will have to enter your password. Then try to sync again. Or try signing out completely in Store>Sign out. Quit iTunes, sign in again and then try to sync again.
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Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region...change here.
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If you are trying to do a wifi update, make sure you have a good signal, plug in to make sure you have adequate power. Try updating through iTunes on your computer.
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Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox.
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Please read, and reply back here with information https://forums.adobe.com/thread/1499014
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or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
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A network related error has occurred. Please ensure your computer is connected to the internet and click yes to retry now or no to exit. If I click yes I get the error again.
What can I do to fix this problem?These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
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http://support.apple.com/kb/TS3694 -
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Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br>
'''Note''': ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
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Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
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