HT4623 I got "6" error message as reason why my Ipad didnt complete the latest update? What should I do?
my update was nearly completed but then failed, with 6 error message.- what should I do to fix this?
thanks
Hi alexandra218,
Welcome to the Support Communities!
Error 6 is one of the codes listed in this troubleshooting article.
Click on the link to see more details and screenshots.
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/TS1275
Follow these steps if you receive an error or alert message when attempting to update or restore your iPhone, iPad, or iPod touch using iTunes.
Using these steps, you can resolve most restore errors on your iPhone, iPad, or iPod touch:
Install the latest version of iTunes.
Verify that your computer operating system is up to date. If an update requires a restart, check for updates again after restarting.
On a Mac: In the Apple () menu, choose Software Update. Install all available updates.
On a Windows PC: Go to the Microsoft Windows Update page.
Check your security software: Note: Most restore issues are caused by out-of-date or incorrectly configured security software, firewalls, and network router settings or firmware.
Isolate the issue to third-party software.
Update security software.
Properly configure your security software.
Temporarily disable or uninstall your security software.
Temporarily remove any unnecessary USB devices, leaving only your iPhone, iPad, or iPod touch, the USB cable that came with your device, and a keyboard and mouse, if necessary.
Restart your computer and try again.
Hope this helps ...
- Judy
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