HT4623 I'm having issues syncing my iPod touch to iTunes

I'm having issues syncing my iPod touch to iTunes. When i connect the iPod to iTunes, a message pops up saying "iTunes could not connect to 'iPod Touch'  because it is locked with a passcode. You must enter a passcode on the iPod before it can be used with iTunes." Yet when I unlock the device, the only screen available to me it the picture of a USB and an arrow pointing to iTunes so there is no way for me to enter a passcode. I tried going into "My Computer" to view the files of the iPod, if i could possibly reset the iPod to its factory settings yet the connected iPod is not present. Is there any way to possibly reset this iPod or is there a software problem?

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen                          
If recovery mode does not work try DFU mode.                         
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings         
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Similar Messages

  • HT1386 having problems sync my ipod touch saying error (-81) does anybody know what to do

    having problems sync my ipod touch to my itunes on windows xp

    I have no idea. It is not listed in any App articles and a Google search did not even find a hit for the error number.
    All I can suggest is:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

  • I lost a lot of tracks while syncing my ipod touch with iTunes. I have managed to get some of them back with a free download, but iTunes will not let me dowload whole albums which I have paid for. It does recognise that they have been purchased. What do n

    As I've already said to get this far: I have lost a lot of tracks while syncing my iPod Touch with iTunes. I have managed to get free downloads of some of the single tracks, but when I try to download entire albums the system informs me that I have already purchased them and a pop-up window informs me I can get them back from my "Purchased" file. I would not be trying to dowload them again if they were anywhere on the iPod, would I? The other problem seems to be that with single tracks I don't know before I hit the purchase button if I have picked it from the right album and I have had to pay for it again.
    I feel that I have been totally ripped off by iTunes and, apart from ranting on this forum, I don't seem to be able to let my feelings known. It's like a guy from my local record store coming round and nicking my albums and telling me that it's tough!
    The point here is folks, that it was syncing two Apple sites which caused the loss of these tracks and from what I've read elsewhere this is a regular fault. And please don't tell me that it's my fault for having a pc. Apple shouldn't sell a product for pc, when it doesn't work on pc!

    - Are you saying that they are not listed in your Purchased section?
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    - Are they listed in your Puchases history when you log into your account on your computer?
    - Are they still available now for purchase? If not then you are out of luck
    If they are still available and listed in your Puchase History then contact iTunes
    http://www.apple.com/support/itunes/

  • What do i do when i try to sync my ipod touch to itunes and it shows me an error message that the sync session failed to start?

    what do i do when i try to sync my ipod touch to itunes and it shows me an error message that the sync session failed to start?

    Hello brainiac08
    Typically that error occurs because of a backup issue. Check out the article below to resolve it.
    iOS: Troubleshooting backup issues in iTunes
    http://support.apple.com/kb/ts2529
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • I am not able to sync my ipod touch with itunes.

    Hi,
    Whenever i try to sync my ipod touch with itunes. I get the an error "The ipod could not be synced because the sync session failed to start".
    The sync process could not be started.
    I am facing these issues from the day when i upgraded my ipod touch to ios 5.0.1
    itunes version on my PC: 10.5.1.42
    Operating system: Windows XP SP2
    Please let me know how can i overcome this problem.

    Take the old hard drive and try one of the data recovery programs like Data Rescue 3 and others.
    Apple didn't in the past support re download of purchased material.
    And there are so many ways to backup data, clone a drive, archive, from the free to the built-in to the more expensive.
    I keep the OS on one drive, media files and data on another drive, and a good 1.5TB drive today costs $109. Paragon has backup, clone (makes a full boot drive, not an 'image' such as Acronis or Ghost) so you can use it almost like a daily or weekly mirror.
    Depends on the software and data lost and cost of recovery programs and services, but it may be possible. Put the drive in a USB case perhaps and a new drive to recover the files to.

  • HT201263 I did not sync my iPod Touch with iTunes and I have forgotten my password.  How do I unlock it?

    I did not sync my iPod Touch with iTunes and I have forgotten my password and now it is locked.  I have the recovery mode screen at "conect to iTunes", but iTunes is not recognizing it.  How do I unlock it?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen        
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • I synced by ipod touch with itunes and it wiped all my music.  Now itunes does not recognise my ipod.  How can i fix this?

    I synced by ipod touch with itunes and it wiped all my music.  Now itunes does not recognise my ipod.  How can i fix this?

    Here
    iOS: Device not recognized in iTunes for Windows
    or
    iOS: Device not recognized in iTunes for Mac OS X
    Does the iP{od work OK
    Does it charge when connected?

  • TS4062 stuck on step 4 of 7 every time i try to sync my ipod touch to itunes. then the program seems to freeze? im stuck

    cant sync my ipod touch to itunes for the life of me! everytime it gets to step 4 of 7 finding purchased items it just freezes then itunes seems to crash.
    i must have tried five times now
    any help greatly appreciated

    Can you check the health of your iPod Hardisk, by doing the iPod Disk Diagnostics as posted earlier by tt2, it wont fix your problem, but helps in troubleshooting.
    Have a nice day!

  • When I sync my ipod touch with itunes it only syncs half of every song to my ipod touch

    When I sync my ipod touch with itunes it only syncs half of every song to my ipod touch.  I cant figure out how to fix this problem. PLEASE HELP ME resolve this problem! THANKS!

    - Yes. If you sync with another coputer. the contents of the iPod will be replaced with those on the new computer.
    - You can redownload most iTues puchases b:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    - You can transfer iTunes purchases to the computer by:
    iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
    - For other music you will need a third-party program like one of those discussed here:
    Copy music from Ipod to new computer...: Apple Support Communities
    - If yo want to retain app data like saved games, do the following after all the apps and other things on in the iTunes library:
    ---- Connect the iPod t the computer and make a backup by right clicking on the iPod under Devices in iTunes and select Back Up
    - Restore the iPod from that backup

  • I am having problems syncing my ipod touch. I keep getting this message. iTunes was unable to load data class information from sync services. Reconnect or try again later

    When I try to sync my ipod touch 5. I get the following message. iTunes was unable to load data class information from sync services. Reconnect or try again later.
    I get the same message when I try to sync my iPhone 4s
    Should I uninstall/reinstall itunes and if so should it be all the programmes associated with Apple or just iTunes

    See this thread for more people having the same issue.
    http://discussions.apple.com/thread/6500271

  • Need help syncing new ipod touch to Itunes.

    I recently bought a brand new Ipod touch 5th gen. I have the latest update for itunes, I want to start syncing music to my Ipod. My computer will not bring any info for this ipod touch into itunes. I had a 4th gen and I know that I seen on the right hand corner, under the search store, there should be a little icon with your Ipod below. No where is my Ipod been found. Every time I plug the USB cord into the computer, I don't see anything come on the screen. All I see is the battery charging on my Ipod. I'm getting frustrated with this Ipod not allowing me to get any music. What am I doing wrong? I also don't see any summary pane for me to reset to factory settings and start all over. how can someone help me on this? I tried turning on and off both the Ipod and computer, nothing, still the same and no Ipod is to be found on itunes.  PLEASE HELP!!

    Just what version of iTunes do you have? For a 5G iPod/iOS 7 you need iTunes 11.1 or later.. If you have a Mac yo need OSX 10.6.8 or later.
    Does the iTunes still see the 4G iPod?
    If necessary:
    iOS: Device not recognized in iTunes for Mac OS X
    Or
    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • I want to sync my ipod touch on itunes but it is telling me that i can only open it on one, what can i do so i won't have to delete anything and still be able to sync in?

    my computer got all messed up so now i am using a different user on the computer to use it. iTunes isn't letting me sync my ipod touch 4g. It keeps on saying "This ipod is synced with another iTunes library. An iPOd can be synced with only one iTunes library at a time." I don't think i want to try the erase and sync method because i think it will delete everything. Is there anyway that i can sync my ipod into this iTunes and not have everything deleted?

    No.
    Use your backup copy of  your computer to put everything back.

  • How do I turn off the Safari syncing function when syncing my iPod Touch to iTunes

        I can't seem to find a way to continue to sync my iPod Touch to my Mac without it automatically syncing over the iPod's Safari bookmarks to my Safari on the computer. I want to keep this bookmarks separate but every time it still wants to sync the Safari data on the iPod to the Safari data on the Mac. Thanks!

    Mac:
     > System Preferences > iCloud > Safari: OFF

  • I cant sync my ipod touch to itunes

    I bought a new laptop and now i cant sync my ipod touch 4 to itunes please help me solve my problem

    You have to do the following to make this your new syncing computer;
    Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

  • Can't sync my iPod Touch with iTunes 9.1

    I just wish I had not gone to iTunes 9.1 - anyway back? It crashes plus it won't sync my iPod Touch photos at all - none visible on my iPod Touch. Bad...
    If anyway to reinstall iTunes 9.0.1 let me know!
    Best regards,
    Steve Schulte
    Monday 5 April 2010

    Well no replies - but I found a site where I could download iTunes 9.0.1:
    http://www.blogsdna.com/4920/download-itunes-9-0-1-for-windows-mac.htm
    NOTE: If you have not kept a copy of your iTunes Library from 9.0.1 before upgrading to 9.1, then the 9.0.1 version cannot open the 9.1 version of the library. (That's one problem with backing-up everyday!!)-- Fortunately I also keep a 1 month backup on yet another external HD. Not a bad thing to do! So I didn't get my full current library back, but most- and I now have iTunes 9.0.1 which has not crashed- YES!
    Best regards,
    Steve Schulte
    Tuesday 6 April 2010

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