HT4623 I'm trying to restore my phone but I forgot my backup pass word.  Can it be recovered?

Is there a way to retrieve your password for a backup?  I got a failure message while updating to iOS 7 and my phone has none of my info and apps on it and I need the password to use an older backup file to restore it.

If you are referring to the password used for an encrypted backup, and if you don't recall the password, then you can't restore the backup.  There's no way around it.

Similar Messages

  • I am trying to restore my phone but everyone I go to do it, it goes to Update which takes 2 and a half hours, and everytime it fails. Ive tried four times now. I'm trying to restore because it says my memory is full, when it is not. I'm so frustrated.

    I am trying to restore my phone, but when i go to do it on iTunes, it Updates to 4.3.3 however everytime the 2 and a half hour update finishes, it FAILS. So the update fails, and the restore fails. Its happened 4 ties.
    Im trying to restore my phone, because it says my memory is full when its not and an online solution says to restore. I cant restore because it wont let me update.
    Im so frustrated, i cant take any pictures, download any music or apps, and its really getting me down. Please can someone help.

    This error generally indicates a hardware failure.  Bring the phone to Apple for evaluation.

  • My iphone 4s is saying NO SERVICE.I tried to put it on airplane mode,tried to reset the network setting and also tried to restore my phone but none of the above things worked.Do you guys have any idea what should i do now?

    My iphone 4s is saying NO SERVICE.I tried to put it on airplane mode,tried to reset the network setting and also tried to restore my phone but none of the above things worked.Do you guys have any idea what should i do now?

    Hi sunnylordz,
    Thanks for using Apple Support Communities. Based on what you stated, it sounds like you have no service on the iPhone. It looks like you have already done some troubleshooting. There is one step you did not mention trying that i think is worth trying. 
    If you see No Service in the status bar of your iPhone or iPad - Apple Support
    Remove the SIM card. If the SIM card is damaged, worn, or bent, or if it's too big or small for the SIM tray, contact your carrier for a new one. Then reinsert the SIM card.
    Cheers,
    Mario

  • HT201413 i tryed to restore my phone but it turns of during the process and an error happens so what should i do

    i tryed to restore my phone but it turn off during the process and an error happens so should i do ?

    Hello there, VladlsSwag.
    The following Knowledge Base article provides some steps for troubleshooting your issue:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Particularly:
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    My issue is still not resolved. What do I do next?
    Contact Apple Support.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • HT201210 I,m trying to restore my phone but I keep getting Error code 21.... help please

    I,m trying to restore my phone but I keep getting Error code 21.... help please     iPhone 4S

    Take a look at this Apple doc -> iTunes: Specific update-and-restore error messages and advanced troubleshooting
    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
    You could just update or uninstall the security software on your computer and then test again.

  • TS4036 My iPhone has just been replaced and I am trying to restore from iCloud but its saying no backups are compatible with the version of IOS 6.0.1. My back iOS are IOS 6.1. Can you update the phone first then restore?

    My iPhone has just been replaced and I am trying to restore from iCloud but its saying no backups are compatible with the version of IOS 6.0.1. My back iOS are IOS 6.1. Can you update the phone first then restore?

    Welcome to the Apple Community.
    Yes, update first, Settings > General > Software Update.
    Then navigate to Settings > General > Reset > Erase all contents and settings on the device you want to restore.
    When this completes and the Set-Up Assistant starts, choose "Restore from iCloud Backup" and enter your iCloud account and password. You will see the three most recent backups for each of the devices on which you enabled Backup. Choose which backup to restore from.

  • How can i recover my photos if i restored my phone but turned off icloud backup?

    how can i recover my photos if i restored my phone but turned off icloud backup?

    Do you have any backup at all for your device? If you do, then you can restore from that backup and get any photos that were on it. If you have imported your photos to your computer, you can sync them back to your device via an iTunes sync. If you had Photo Stream turned on, you can recover your Photo Stream for the last 30 days or 1000 photos on that Photo Stream (whichever comes first) by signing onto the iCloud account that the Photo Stream was turned on for.
    Cheers,
    GB

  • I tried to restore my phone, but something occurred and it wouldn't restore and it the screen will not change from the resstore laoding page and i can't turn it off or on. What went wrong? and how can i fix it?

    i was trying to restore my phone and it was connected and everything and i went to restore it and after a couple of minutes something popped up saying it couldt restore. i looked to my phone screen and it looked as if the phone was going to restore but the screen never changed and after an hour, it still hasn't changed. i tired holding down the lock button but that didnt do anything. then i tried hooking it back up to itunes but itunes doesn't connect to it and my computer doesn't detect a connected device. What happened and how can i fix it?

    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    But... if the Device has been Modified... this will Not necessarily work.

  • HT1688 i have forgotten my passcode im trying to restore my phone but its saying it cant because i need my passcode why?

    i have forgotten my passcode and im trying to restore my phone with itunes but its saying i cant because i need a passcode why?

    iOS: Forgotten passcode or device disabled after entering wrong ...

  • HT4623 I am trying to update my phone but it tells me I don't have enough storage.  I have deleted almost all of my apps and purchased 15GB more storage and it still tells me that I don't have enough storage?

    I am trying to update my phone, but it tells me that I don't have enough storage.  I have deleted almost all of my apps and purchased 15GB more storage, but it still tells me that I don't have enough storage?

    Connect to iTune and "Check for Update" (tap to enalrge image)

  • HT4623 I am trying to update my phone, but it is stuck on the terms...

    I am trying to update my phone, but it is stuck on terms and conditions. I press agree and it just stays on that page no matter what I do.
    Any suggestions?

    Hi, Yvonzabeth. 
    I would recommend trying the steps in the article below. 
    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    Once these steps are processed, attempt to accept the terms and conditions. 
    Cheers,
    Jason H. 

  • HT201210 i am trying to restore my phone but its coming up with an error.

    i am trying to restore and backup my iphone 5 but its comung up with an error!

    If you are using an iphone, take it to your nearest apple shop if you have one available.  However make sure your current phone info ie, applications have been stored on your computer.  This happens automaticlly in the first phase of restoring your phone when it is retrieved from your phone. That way you don't lose your vital info and contacts once your phone has been restored.  Basically do not opt for restore as a new phone on your return from the Apple shop.  I had the same experience last Thursday.

  • HT203390 can anybody help have tried to restore my phone but error 3194 comes up saying unknown error anybodu got any advice

    hi can anybody help me please have tried to restore phone but error3194 comes up

    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.
    http://support.apple.com/kb/TS3694#error3194

  • I am trying to restore my calendar from my Time Machine backup. I can get through the process, but at the end I get a message that Calendars cannot be amended as it is required by OS 10. There is no facility to authorise a change. How do I get round this

    I am trying to restore my Calendar from my Time Machine back up. I can get through the process but at the end I get a message that Calendars cannot be removed or amended as it is required by OS10, there does not appear to be any option to authorise the backup or change. How can I get round this roadblock?

    I am trying to restore my Calendar from my Time Machine back up. I can get through the process but at the end I get a message that Calendars cannot be removed or amended as it is required by OS10, there does not appear to be any option to authorise the backup or change. How can I get round this roadblock?

  • HT4623 I am trying to restore my phone and itunes is sitting on Preparing device 2 hours now

    My phone got stuck during an update and now I have to restore it.  it is now sitting on preparing Iphone for update.

    Hi shawnofarley,
    Welcome to the Support Communities!
    The article below may be able to help you with this issue.
    Click on the link to see more details and screenshots. 
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    Cheers,
    - Judy

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