HT4623 I purchased a movie on my brand new iPad air 64g. I'm connected to a strong wi-fi but still I get that error can't download over cellular. I have plenty of space. What is wrong? So frustrated.

I purchased a movie on my brand new iPad air 64g. I'm connected to a strong wi-fi but still I get that error can't download over cellular. I have plenty of space. What is wrong? So frustrated.

IIRC, you can only download a maximum file size of 100MB with cellular.

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I have just purchased a new iPad from apple and I don't know how to use it. is there somewhere that I can learn the basics

I have just purchased a new iPad from apple and I don't know how to use it. is there somewhere that I can learn the basics

Out of a silly curiosity, in what way did Ralph's reply solve your problem? (not that Ralph doesn't deserve recognition, mind you.)

HT4623 I bought a brand new ipad air, but I am not allowed to download ie. pages and keynotes for free, as promised?

I bought a brand new ipad air, but I am not allowed to download ie. pages and keynotes for free, as promised?

The free only counts for devices activated after September. So first you need to activate the iPad (go through all the set up stuff), then, using the same Apple ID you used to activate the iPad, go to the App store and search for Pages, etc. When you download them you should see them for free.
Being free is tied to the Apple ID used to activate a device. For example, I bought my iPod in June, so I'd need to pay for the apps, which is why they're not universally free in the app store.
After you activate the iPad it may take a little time for the app store to realize 'yeah, just got a new device, this purchase is free'. I've seen people say they go right in, see it for cost, then go back in a little bit and the apps are now free.

My brand new iPad Air 2 is making a random popping sound.

My brand new iPad Air 2 is making a random popping sound and there are crackling sounds when I have the earphones plugged in and browsing with no music. Guy at Apple store could not replicate it when I walked in. Is this normal?
Should I get it replaced and what are the chances that its going to happen again?

Around here I've seen many posters that have renamed the ipad air 2 the "Ipop". You should read some of the older posts by clicking on View More at the bottom of the page until you come across it or do a search for Ipad air 2 popping noise. Last I saw it was hit or miss. Good luck.

Malware on brand new iPad Air

I have a two year old IPad 2. my wife has a brand new iPad Air. In the past five days we have both been infected with malware in the safari browser (and Chrome) which first pops up as ad cash, and then perpetuates to dozens of advertisment pages before freezing. Can anyone please help and advise on how to get rid. We are in Thailand and suspect this might be chinese?

If you think there's some malware on your devices, you have to do a factory reset, as I suggested.
However, there are a couple fo steps you could try to avoid this. Go to Settings, Safari and ensure that Block pop-ups is ON.
Then go to Settings Safari and choose Clear Website Data and History.
I expect Chrome has similar options, but I don't use it so I don't know what they are exactly.
That should give a you a clean start for Safari. If you think the issue results from a specific website, you can visit that site and see hether you get stung again. If so (a) repeate the steps abaove and (b) never go back to that site.
If you get the proble with all websites, then you must to do a factory reset.
The issue on Macs arises when people download (or are tricked into downloading) malware such as MacKeepoer (an espedially notorious example). It is not possible to download and sintall this kind of malware on a non-jailbroken iPad. The *only* ways you can install on an iPad are (a) via the App Store or (b) via a developer profile or (c) via a jailbreak. That being so, the suggestion from otehrs that the porblem arises from a websitre (or maybe a group of websites) is almost certainly correct. The steps I outlined above will allow you to break the connection with those sites. If that doesn't work, factory reset

When I go in to SYSTEM PREFERENCE and click on DESKTOP/SCREENSAVERS it says pictures loading but then I get that coloured circle and nothing else - I then have to force quit

When I go in to SYSTEM PREFERENCE and click on DESKTOP/SCREENSAVERS it says pictures loading but then I get that coloured circle and nothing else - I then have to force quit

Hi Mende 1
I have just tried what you suggested and it came up with - folder can't be found?

I can log into apple on my laptop but my brand new ipad air will not accept my password. Help?

I can log into apple on my laptop but my brand new ipad air will not accept it, what do I do now?

Won't it accept it where? Did you go to Settings> iTunes & App Store>Apple ID, and sign in there?

I have a problem with my new ipad air 64g with cellular. When I off my ipad for a long period of time ( around 2 hours), my ipad air freeze. Nothing is showing on screen with any button except by pressing reboot (home on/off button)

I have a problem with my new ipad air 64g with cellular. When I off my ipad for a long period of time ( around 2 hours), my ipad air freeze. Nothing is showing on screen with any button except by pressing reboot (home on/off button). Anyone out there can help. Thanks.

I have a 64GB iPad Air WiFi+Cellular (Verizon), and I don't see the issues you are describing. First I would suggest that you update your iPad to the newest iOS update. If that doesn't help, then you may want to schedule an appointment at an Apple Genius Bar. If you go this route, I suggest that you let the iPad sleep for long enough for the problem to arise before you go to your appointment.

I need to replace the nano SIM card tray of my brand new Ipad Air, but here in Brazil it has been impossible...How can I contact the US apple store through email to help me?

I need to replace the nano card SIM TRAY of my brand new IPad air, but here in Brazil it has been impossible...How can I contact the US apple support through email, to help me?

Visit an ASP or dealer

For my user id, I have the authorization for the transaction, but still iam getting the error that, you don't have authorization, plz suggest?

Hello ,
For my user id, I have the authorization for the transaction, but still iam getting the error that, you don’t have authorization, plz suggest?????
Thnks

Hello Sampath,
after you have received the error message about the no authorization, run transaction SU53.
This transaction shows which authorization has failed last time.
Best regards,
Laszlo

My brand new iPad air has been completely unresponsive and needed to be "hard restarted" twice. What's up with that?

3 days ago, I purchased a new iPad air. I've installed a few apps on it and have generally just been playing with it and figuring out the OS. Yesterday, while trying to wake it up, I noticed the device was completely unresponsive, the screen would not even turn on. I executed a hard restart (held down home and power for 10 sec). That seemed to remedy it for the time being but it just happened again. I'm concerned that this will be a recurring issue and will possibly degenerate into a bigger problem for my new iPad. Is this a known issue? If so is it a hardware or software related problem. Any help would be greatly appreciated. Thanks.

My first reaction is, "Yuck!"
I participated not too long ago in this forum in a discussion about music on web pages. All people with any real experience were pretty much against it, unless there was some control that would allow someone to turn it off and on, with the default being set to "off." And, of course, I don't know how it would play with assistive technolology for blind persons (were I to add sounds to one of my web pages, my sister, who is blind, would kill me, I think).
You would need Ogg Vorbis audio in order for it to be playable in all browsers and I should mention that I had a real nightmare dealing with video on this website because I had not told Apache that Ogg is a supported MIME type. Firefox would not play the Ogg video until I edited the .htaccess file thusly:
AddType audio/ogg .oga
AddType video/ogg .ogv
AddType application/ogg .ogg
I would imagine you would have to do that on any Apache server. Until you did this, your audio might be playable in some browsers and not playable in others, like Firefox.
But be careful to not totally distract people with your audio files. Audio on a website brought up in the workplace is usually a clue to others nearby that the person is not working for the company. The first thing that happens is that the page is immediately closed when audio starts coming out of the speakers.

BRAND NEW Ipad Air 2 - Wont turn on!!

I bought my Ipad air 2, a month ago and I've had nothing but problems.
In the first week, it would randomly restart and then come back on again. Then by week two, it was shutting down and not turning back on again until several hours later it decided to make an appearance. And now, its shut down 7 days ago and wont come back on!
I'm so disapointed. I bought it for Uni, for it to be reliable and I haven't been able to use it most of the time because I don't want to be writing up essay's and it cut out and not save anything.
It hasn't been dropped or near water (I treat it like a new born baby - I wont even put it on a surface that isn't cushioned) so it has to be a fault with apple.
Has anyone else had this problem?
I have sent mine back to the apple store today to see what they can say about it.

Try a reset:
Hold the Sleep and Home button down until you see the Apple logo.

How do I transfer all my data from an iPad Air wifi 32 GB to a brand new iPad Air 2 64GB?

I received right now a brand new iPad Air2 wifi 64 GB. How do I transfer ALL MY DATA from another iPad Air wifi 32 GB ?

Back up your old one. I use and prefer iTunes, but back up all the data, etc.
Then unplug it. Plug your new one in and go through the setup steps. When you see the option to set up as new or restore from the backup you just made, choose that and your new iPad will be a near clone of the old one.
http://support.apple.com/en-us/HT2109
has step to step instructions.
If you are going to get rid of your old iPad, read this before you do so, just to make sure you're not inadvertantly selling someone a brick
Selling an iPad
http://support.apple.com/kb/HT5661

Dead Pixel on my Brand New iPad Air

Just unwrapped my new iPad Air and immediately saw a straight line of dead pixels across the screen. How dissapointing and annoying. What should I do? Bought it online on Nov 4th thorugh Apple Store Singapore. Please help.

These things happen, even to Apple. Contact Apple Support for a replacement. http://support.apple.com/kb/HE57

HT1923 iTunes will not download. I have windows 7. Have uninstalled iTunes but I still can't download it. I have plenty of disk space and when I press the download iTunes button nothing happens

I have uninstalled iTunes and everything related but still cannot download iTunes. When I click in "download iTunes" nothing happens at all. I have plenty of disk space and don't know what else it could be. My laptop is only 2 years old and is fully updated

Hi Kazwa,
Here is an article that has some information on downloading iTunes using Internet Explorer that may help:
iTunes: Downloading iTunes for Windows using Internet Explorer
http://support.apple.com/kb/TS3212
You may also want to try another browser.
You can also try these direct download links depending on your OS:
iTunes 11.0.4
http://support.apple.com/kb/dl1614
iTunes 11.0.4 for Windows 64
http://support.apple.com/kb/DL1615
Cheers!
- Ari

HT4623 I purchased a movie on my brand new iPad air 64g. I'm connected to a strong wi-fi but still I get that error can't download over cellular. I have plenty of space. What is wrong? So frustrated.

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