HT4623 I purchased a new Iphone 5 and my computer won't recognize it???
I just purchased the new iphone 5 and it won't sync with my Mac?? It work with my Iphone 4???
Sounds like you need to update iTunes on your computer. You may also need to update OSX as well to at least lion
Similar Messages
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Bought a new ipod nano and the computer won't recognize it
I just purchased a new ipod nano and have my itunes on Windows 8. I've connected it with the supplied cable to USB 2 and 3 and every time I receive a message a new ipod has been connected but it is not recognized by itunes.
How can I make this ipod work so I can set it up and start using it?Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8 -
My computer won't recognize the driver for my Ipod Shuffle. This is a brand new ipod so why is there an issue?
Have you tried uninstalling and re-installing iTunes and all other Apple software to see if that makes a difference? Use the exact instructions in this article.
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
B-rock -
I just got a brand new itouch today, and my computer won't recognize it.
the screen has the connect to itunes screen, but i can't connect it to my computer and itunes has no idea it's there! my computer makes that little sound it makes when a divice is connected, but then nothing else happens. i have a pc, btw.
See Here
Device Not Recognised
http://support.apple.com/kb/TS1538
And here
iPhone, iPad, or iPod touch not appearing in iTunes -
I just purchased a new iphone 4S and I'm trying to loan some music from itunes. I keep getting a message that says not enough space on my phone. I checked my phone and I have 5.1G available. I deselected all the songs on my itunes to try and get it to sync and I keep getting the same message. Any tips?
Hey csumner1,
Thanks for the question. I understand you are receiving a "Not enough free space" alert when attempting to sync your new iPhone 4s. The following article may help to resolve your issue:
iOS: "Not enough free space" alert when trying to sync
http://support.apple.com/kb/TS1503
Resolution
Try disconnecting and reconnecting your device, then syncing again to solve this issue.
Orphaned files may remain on your iOS device if it is physically disconnected while syncing music, podcasts, videos, or photos. This can prevent iTunes from syncing the iOS device on subsequent sync sessions. When this happens, the Capacity indicator in iTunes may report a large amount of "Other" disk usage for the iOS device. To resolve this issue:
1. Turn off the music or photo sync option in iTunes for the device.
2. Click Apply to sync the changes to the device.
3. Turn the music and photo sync options for the device on again.
4. Click Apply again to try to sync the device to iTunes.
- If the 'Not enough free space' alert appears, continue to step 5.
5. Turn off the automatic syncing functions for the iOS device. To do this:
- Select the iOS device from the iTunes window and click the Summary tab.
- Deselect "Automatically sync when this device is connected" and select the "Sync only checked songs and videos" checkbox.
- Click Apply to sync the changes to the device.
- Reduce the amount of data that is being synced to the device and resync the device. For example, if syncing your Music library exceeds the memory capacity of the device, choose "Selected playlists" to transfer rather than "All songs and playlists" under the Music tab in iTunes.
If the 'Not enough free space' alert appears, continue to step 6.
6. Restore using iTunes.
Thanks,
Matt M. -
I recently purchased a new Iphone 5c and gave my 4s to my husband to use. However an old email address of mine keeps popping up that no longer exists and I don't know what the password was
and I cannot restore the 4s to factory settings. Is there any resolution for this?Find My iPhone Activation Lock
Find My iPhone Activation Lock- Removing a device from a previous owner’s account
The problem is covered in the above links. Unless you know the Apple ID and password used to set up the Find My Phone lock originally, then the phone is useless. If you have proof of ownership and that you are the original purchaser, then you can ask Apple to release it from the activation lock. -
I just purchased a new iPhone 5 and I can't get it to connect to my home network, which is ATT U-verse. Can someone help me?
Apps and music aren't part of the backup. App data is http://support.apple.com/kb/HT4946
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I just purchased a new iphone 4s and opened itune store and purchased a ringtone. Today I tried to open itune store again and it won't run the app.
I pushed the itune store icon and it opens and promptly closes. I tried multiple times. How can I fix this?Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
Reset all settings
Settings > General > Reset > Reset all Settings.
This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings -
I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there. I've uninstalled iTunes and reinstalled twice and it's not working. Please help.
I have not had wifi since November when I upgraded to the newest IOS version. I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again. I kept doing what they told me and it worked for a couple more days and then I could never turn it on again. My blue tooth doesn't work either. I had to actually increase my data usage with AT&T becuase of this. When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue. My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!! I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue. Who knows how many people out there have had this issue and have not said anything about it. Now there is a newer update that I can't do because it requires wifi in order to download.
June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple. -
Have a PowerBook G4 with software 10.4.11 and iTunes 9.2. Got a new iPhone 5 - and seems iTunes does not recognize it. What kind of software update(s) do I need?
None. An iPhone 5 requires Mac OS X 10.6.8 or newer to be synced from a Mac, which is above the maximum for a PowerBook G4(10.5.8.)
(79516) -
I plugged in my brand new nano to my husbands desktop to get it registered, but had a problem mid way through when I tried to used an apple login that already existed. Now it's not registered and the computer won't recognize my device. How do I fix this?
iPod not recognized in 'My Computer' and in iTunes for Windows
Call U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273) to register your iPod Nano. -
Hi I just upgraded software through iTunes then unplugged iPhone now it is stuck on the connect to intunes screen, it won't turn off and iTunes and my computer won't recognize my phone? Please help
My phone is doing the same thing. My computer acknowledges that I have connected my iPhone 4, however, iTunes will no longer connect or sync to my iPhone 4. I have uninstalled iTunes, Bonjour and all Apple products from my pc. I have re-installed them back on. I have reset my phone. I have emptied my temp folder. I have done everything. If my iPhone cannot update and sync with iTunes then I may as well get another phone from somewhere else. I am disappointed that I cannot resolve this issue.
Rebeccaspe31, were you able to resolve your issue? If so how? -
I just purchased a new iPhone 4S. Instead of restoring my information from my old phone, I set up as a new one. Is there anyway I can change this?
http://support.apple.com/kb/HT1766
Doesn't sound like your restored from your backup, otherwise pics in your camera roll would've transfer over.
Take a look at the link and double check you did the correct steps. -
I got a new iphone 5 and have transferred my information...I am doing an update on my new phone now...My old phone still has service buy my new one is saying no service...What do i need to do? Thank you
I got a similar message, but mine finished restoring pretty soon and then I was able to download and install 7.0.2
Try rebooting your phone to see if that helps. -
I just bought a new MacBook Air, updated my iTunes on both my Air and my iPhone 5, but my Air won't recognize my iPhone or if it does, it will only show up for a second and then it gets disconnected again. I know it's not the plug because my phone charges fine from the wall...
Hi nryan15,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
iPhone not appearing in iTunes
http://www.apple.com/support/iphone/assistant/itunes/
Best of luck,
Mario
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