HT4623 I thought I was updating my IPad, i selected update and came back home to the screen frozen with the Itunes symbol and a plug in cord displayed. I can not get it to do anything.
I thought I was updating my IPad, i selected update and came back home to the screen frozen with the Itunes symbol and a plug in cord displayed. I can not get it to do anything. Any suggestions?
Your iPad has gone into recovery mode and it needs to be restored now. The instructions are in this kb article.
If you can't update or restore your iOS device - Support - Apple
Similar Messages
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My ipod was updating overnight. I woke up to find the screen frozen with the itunes logo and the usb charger. I've tried hooking it up to itunes but it says I need to restore and update but I've tried to do that and it won't. What should I do?
- Try placing the iPod in Recovery Mode and restoring via iTunes
- Next try DFU mode and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
I just updated my Ipad to I0S 7.02 like it asked me too. Now i have a black screen Itunes logo and a picture of the plug in cord. I can't get to my home screen. What happened?
You are in Recovery Mode. Follow the instructions below to recover your iPad.
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost. -
I have an ut ipad 2 with no configuration for the i cloud. I have follow the instructions of synch the ipad with itunes v 10.6 in my pc, but i can not get the display of the cloud icon in the general settings of the ipad. appreciate any help
I'm asking because ios5 introduced iCloud. You have to have updated to ios5 to see it.
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I tried to update my iPhone 4 with the new Apple iOS7. Now my phone is locked with an iTunes icon and my recharger icon. I can't turn it on or get into anything. I can't even receive calls on my phone. HELP!
Same thing happend to my Girlfriend, you will have to connect to the computer and snyc with iTunes. Make sure you update your iTunes software. we had to click on "Restore iphone...". phone updated and she lost everything on phone , we then tried to get everything back and only thing we got was her apps . Good luck hope everything turns out better then us. .
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I received a notice to update my ipad to the latest version of ios7 and when I did the ipad froze with a itune logo and an ipad connector image on the screen..i have turned it off several times but it remains frozen. anyone help with this?
Unfortunately, your iPad went into recovery mode and must be restored now. There is no getting around this. You need to use iTunes to do this as well. Read this for more instructions.
If you can't update or restore your iOS device - Apple Support -
I can not get safari to load anything.
I can not get safari to load. Have already cleared the cache (three different ways) and reset safari. I'm not running off a router and when I look at my connection in 'network' it says my connection is fine. I don't know what else to do.
What exactly happens when you try to load a page? How are you loading this site?
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Today for some reason my Ipad won't tether properly. The iphone says it's connected and on the Ipad next to Wi-Fi in settings shows I'm connected but at the top left of the screen there is no connection icon and I cannot load and display web pages. My Ipad is about three weeks old and I have never had this problem before. I have rebooted but this did not solve my problem.
Any ideas?iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
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Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting
http://www.apple.com/support/ipad/wifi/
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
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If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
my ipad is locked up. It says "this ipad has not been backed up in 2 weeks. Backups happen when this ipad is plugged in, locked, and connected to Wi-Fi." I can't get it to do anything
Perform a Reset...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons... -
My daughter tried to install the new update and now it has been 5 days and her i pod only shows a picture of the usb cord and i tunes symbol. How do we fix this?
The User Guide is available at http://support.apple.com/manuals/ or downloadable from iTunes as an iBook.
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I selected update but my iPad wasn't plugged up and my screen froze and I can't get the itune logo off the screen, is my iPad damaged for good?
Plug the iPad into a computer with iTunes.
If its not recognized, follow steps here:
http://support.apple.com/kb/ht4097 -
Any help would be appreciated. I can not figure out how to get my new music to sync to my ipod touch. Never had this problem before?
YES Terence! Thank you. Exporting allowed me to move my photos from iPhoto into the Burn Folder on my desktop. But that doesn't explain why I'm having to go that route now. Have I done something (accidentally changed some setting) on my computer that will not allow me to just click and drag anymore? I really liked the convenience of the click and drag option.
I don't have the time tonight to export and burn a lot of CD/DVDs. I'll try that tomorrow and make sure my photos are moving properly. I also need to export photos to my external hard drive to make sure that route is working.
Wouldn't you know that my Apple Care Plan runs out this Wednesday?! I need to make sure everything is working properly before that expires.
Thank you so much for your help. I really, really appreciate it. -
Since receiving a iOS software update (6.1.2) my iPad has frozen and only the iTunes icon and a usb cable show on screen. I am unable to access any App. Can anyone help or point me in the right direction. this was raised with Apple and ticket number advised on 3rd March but not a word from Apple since.
Thank youTry and turn off iPad/iPod and proceed to step 3 of Recovery Mode.
Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times. -
I am trying to get my contacts of an old iphone 3. It show the Itunes logo and the usb connector of the phone charger. How can I get that off the phone and access my contacts.
Ideas anyone?You need to plug it in to iTunes. Once it starts working again, back up the old iPhone to iCloud then go to iCloud in settings. Turn on contacts then you get them back. Another option is to back up to iTunes with the old one, then on the new one, go on iTunes, click restore backup, and choose the old iPhone. I suggest using icloud. Hope it helps!
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My Ipad mini had frozen with an Itunes logo and image of USB lead.
If I turn it off it goes back to that screen
You probably have to restore the device with iTunes so connect the iPad to your computer and launch iTunes.
You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad.
Instructions can be found here.
http://support.apple.com/kb/ht1212
You will probably need to restore using Recovery Mode. You can read about it here.
http://support.apple.com/kb/ht4097
Recovery Mode Instructions
Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
Turn off iPad: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for iPad to turn off.
If you cannot turn off iPad using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the iPad turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to iPad. When you reconnect the USB cable, iPad should power on.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button.
If necessary, open iTunes. You should see the recovery mode alert that iTunes has detected an iPad in recovery mode.
Use iTunes to restore iPad.
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