HT4623 I tried to update my phone this morning, and now it is stuck on a black screen with an apple in the middle.

I tried to update my phone this morning, and now it is stuck on a black screen with an apple in the middle.

Press the Power button and hold it down until the computer turns off. Restart. Do you still get the same result? If so, then try booting into Safe Mode, then restart normally. A safe mode startup takes considerably longer than a normal one, so don't panic. You will also see a progress bar at the beginning.

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HT4061 I updated my phone this morning and now it is stuck with an iTunes logo and arrow pointing to it and a pic of the power cord - the phone was plugged in when I started the update...now I can't access my phone at all

My phone is plugged in and the screen shows the power cord connector and arrow and the iTunes logo. I have made sure the plug is in and power on. Touching the screen does nothing. I have turned it off and back on I get an apple pic then back to the iTunes logo pic, arrow and plug....

I installed new update and have had the connect to iTunes all day. I got home connected to iTunes and it said my phone couldn't be updated it needed restored to factory settings. I was reluctant to lose everything so I ignored this and clicked update. After it installed it said to restore again. Again I ignored it and this time it updated my phone and my phone turned back on with everything there.
So glad I ignored the previous messages asking me to restore! You could try this if you have iTunes and don't want it restored to factory settings.

HT201210 I tried to update my ipa to OS7 and now it's stuck on an itunes screen. I don't even use itunes on this ipad. I hae tried restring and it doesn't work. What should I do?

I tried updating my ipad to OS7. Now it is frozen on an itunes screen. I dont even use itunes on this devie. I have tried restoring but nothing works. Any suggestions?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

I updated my itunes this morning, and now I keep getting an error message when trying to burn a disc. Any ideas how to resolve this?

I updated my itunes this morning, and now I keep getting an error message when trying to burn a disc. Any ideas how to resolve this?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

I just downloaded an update to ITunes this morning, and now I am getting an error message saying iTunes can't start because MSVCR80.dll is missing from my computer. What the heck happened?

I just downloaded the latest update for iTunes this morning, and now I am getting a message saying that iTunes can't start because MSVCR80.dll is missing from my computer. What the heck happened?

Troubleshooting issues with iTunes for Windows updates - MSVCR80

HT1414 I tried to do an update in the settings mode and now my ipad is frozen with a black screen with itunes app in the middle and showing to plug in the charger. Nothing is happening and tried turning off device and still nothing.

Ipad locked up while trying to do an update. Don't know how to fix and can't use ipad at all. Black screen with itunes app in the middle of screen and it shows picture of charger that it wants me to plug in. Nothing works.

You are in recovery mode, you need to restore it through iTunes on your computer. Follow the article you linked from.

I did the ios7 update this morning and now my ipad wont work. I hear siri tell me all the things i touch on the ipad but i cant swipe it open

i did the 10s 7 update this morning and now my ipad wont work. I can hear siri tell me all the things i am touching on my screen but it wont unlock and allow me to enter my password. Its as if the screen doesnt work

First try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download

TS1363 while updating my IOS to IOS 6 the updating process couldn't be completed for unknown reason and my iphone has nothing but a black screen with an apple and a meter that shows no progess. it completely froze!

When updating my IOS 5.1.1 to IOS 6 and after the download completed the updating of the iphone couldn't be completed for unknown error and the device froze and all i have now is a black screen with an apple and a meter that shows no progress I can't switch off my iphone or do anything!!!

Hi,
I had a similar problem last week with my nice shiny 3 week old iPhone 6. I noticed the Apple logo was on the screen, but it did not progress like a normal boot up. I restarted the phone, and it showed the Apple logo, then a red screen then cycled back to the logo and kept looping. I got the phone to the iTunes connection stage by keeping hold of the power button and the home button until the apple logo appeared then kept holding the home button. iTunes recognised the phone, and wanted to restore, but this was unsuccessful because the phone would keep looping to the red screen and iTunes failed. After loads of Apple support, I was told it was a hardware failure, and like you I live more than an hour away from the store. None the less, I made an appointment with the Genius bods, and they replaced the phone. They said they had never heard of the problem, but really, take a look at these forums and you will see that it is a common problem and I suspect they are keeping it under wraps...
My issue is that as a disappointed customer with faulty goods, why should i have to stick to an appointment to get it replaced? What other store would you have to do this?
The "Genius" didn't even want to see the phone powered up before offering a replacement... Oh, and it turned out they didn't have the exact same model as a replacement so they were going to send me out of the store empty handed.... I kicked off BIG time, and they very reluctantly gave me a phone from the sales stock, rather than the repairs stock..
Not a happy Apple customer anymore, and I feel the more people who know about the lack of service and customer care the better. They need to get off there high horse and join the real world!

I tried to Update my Itunes this morning and I now get Runtime Error R6034

I have tried to Upgrade Itunes this morning and all I am getting now is Runtime Error R6034 can Anyone Help ??

Am assuming that the upgrade didn't complete which was what happened to me and that now you get this message everytime you start Windows. I use Windows7
Apple has published a fix at http://support.apple.com/kb/ts3074.
In it they suggest the issue may be caused by a bad installation of a version of Microsoft's .NET Framework.
Find this somewhat preposterous for the simple reason that all was well until the attempt to load the new upgrade of iTunes. For Apple's suggestion to hold true it can only mean that none of my other applications make any use of MS.NET Framework, which I very much doubt.
Performed the fix for Windows7 prescribed by Apple, namely downloaded and ran Microsoft's .NET Framework taking the 'Repair' option when prompted. When Repair completed successfully you have to shut down and restart Windows to make the repaired software available. Did this and on restart lo and behold the R6034 message appeared again.
Did a search of the Registry for 'R6034' but not found.
Being unsure what was issuing the message deleted iTunes and restarted the system.
Again lo and behold the R6034 message appeared again.
Had been away from my computer for several weeks, and as the only upgrade actioned since my return was the problem iTunes carried out a Sydney Restore. This got rid of the R6034 message, everything worked fine, and when I shut down Microsoft automatically reinstalled all its upgrades after the Restore point.
Then moved to put back the iTunes upgrade prior to the current one, and ITunes stopped me in my tracks by halting the reinstall because "A later version of the program had been installed".
Appreciate that this doesn't do much for you Barry, but as I see the iTunes upgrade as the problem, I'm hoping firstly that someone from iTunes will read this and firstly, provide more support than it has to date, and secondly, for those who want to pass up on the upgrade allow them to reinstall the previous version of ITunes.
Cheers.

I installed an update of firefox this morning and now it won't open. I have tried to remove it and re-install it and although the icon remains, nothing happens when I click on it.

I was prompted to install an update this morning which I did. After that, Firefox will not open at all. I click the icon and nothing happens. I tried uninstalling it and then re-installing it with no results.
== This happened ==
Every time Firefox opened
== I installed an update this morning. ==
== User Agent ==
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_8; en-us) AppleWebKit/533.16 (KHTML, like Gecko) Version/5.0 Safari/533.16

Hello Floyd.
Hopefully this support article is what you need:
https://support.mozilla.com/en-US/kb/Firefox+will+not+start
In any case, you may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] and select ''Disable all add-ons''. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.
If you want support for one of your add-ons, you'll need to contact its author.

I tried to update firefox secuity this morning and got stuck with Voseran off of Mozilla site

I went directly to Mozilla to update Firefox security settings and ended up getting the Vosteran Browser. I am pretty tech savvy and watched very closely all the stuff it was doing and never saw it coming until I rebooted and there it was. I have taken all the steps to get it removed , even removed Firefox for now. But you may want to look into this.
It is very frustrating , I am using the paid version of AVG Ultimate ant virus and it still got by that.
Tom C

Firefox any version for Windows, Mac OSX and Linux from mozilla.org or by update in Firefox does not come with anything "Vosteran" related.
Just because you see it in Firefox does not equal it must have came with Firefox from Mozilla.
Firefox is however becoming one of the increasingly few applications that is not bundled with any thing questionable like other apps, adware, malware, viruses, trojans etc.
Are you sure it was from mozilla.org as because if you went to a site from a search engine result it could have been a Ad link above the real search results like you can see on Google or Bing for example.
Also download .com aka cnet is a known adware site as they use their own installer to bundle stuff with otherwise what was clean software.
Also if it were true that Vosteran anything was included in Firefox then it would be a hot topic here, at mozillazine forums and tech sites around as anything negative about Firefox or Mozilla tends to get talked about A Lot sadly.

HT204053 My husband went to upHdate his phone this morning and when he did he lost all his contacts how can he get them back

My husband went to update his phone this morning and when he did he lost all his contacts how can he get them back

Thanks, but I checked iCloud and it has none of them.
If it backed up to my laptop, that died and I just got the new computer. The one that's crashed won't even boot, so there's no way to even tell if it was syncing the contacts along with all the phone photos. Literally happened at the same time - it was because I had the new computer that I was finally able to pull the photos off the phone and make room for the upgrade. It had refused to upgrade for lack of space for some time.
I had thought it was set to sync to iCloud but it vanished from BOTH my phone and the cloud. That's why I'm so angry about it.

HT4623 I updated my Apple Iphone 3GS this morning and now my charger will not work. I can use my boyfirends just fine but mine will not worl at all. Why is this and is there anything that I can do?

I updated my Apple Iphone 3GS this morning and now my charger will not work. I can use my boyfirends just fine but mine will not worl at all. Why is this and is there anything that I can do?

Something is wrong with your charger or cable.
If it works with another charger, then it is not the iphone

I have just updated my 4s to IOS7. and now my battery discharge is significantly increase. With my Iphone fully charged, the battery run out within 6 hours without using the phone at all. Would it be possible to get the IOS 6.1.3 back to my 4S?

I have just updated my 4s to IOS7. and now my battery discharge is significantly increase. With my Iphone fully charged, the battery run out within 6 hours without using the phone at all. Would it be possible to get the IOS 6.1.3 back to my 4S?

Hi, thanks for the suggestion. I have tried as you suggested, and when opening the "purchased" apps some have the icloud logo next to them, but I only have "OPEN" against "Find My iPhone". When opening it up, it goes through the same routine; needs to be updated before proceeding, and wouldn't update because I don't have IOS8.
Anything else I could try, or am I doomed!
All of your help is much appreciated, thanks

I went to update CC desktop this morning and it crashed.

My CC desktop craned after trying to install an update this morning and now will not install . Gets part way then crashes again and asks me to reinstall .

Hi Onechobeach,
If you navigate to: C:\Program Files (x86)\Common Files\Adobe\OOBE
And Rename the OOBE folder (Make sure there is nothing running from the Creative Cloud Desktop App)
Then you can try to Redownload the Creative Cloud desktop app, and see if the installation now continues.
- https://creative.adobe.com/products/creative-cloud
Hope this helps

HT4623 I tried to update my phone this morning, and now it is stuck on a black screen with an apple in the middle.

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