HT4623 im trying to update as software update is showing a 1 next to it but when its checking for updates it says a error has occured what do i do next pls

can someone pls help me understand why my phone will not allow me to update my software when its indicating it has an update to do... when i try it says an error occured and try again

Hey sylvanafromvic!
Take a look at this article, which addresses your question about updates:
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/TS1275
Thanks for coming to the Apple Support Communities!
Regards,
Braden

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HT4623 im trying to update as software update is showing a 1 next to it but when its checking for updates it says a error has occured what do i do next pls

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