HT4623 In attempting to update my phone software, the program tells me that the backup has been corrupted and needs to be deleated first. How do I do that?

In attempting to update my phone software, the program tells me that the backup has been corrupted and needs to be deleated first. How do I do that?

Launch iTunes. Go to Preferences, Devices pane. Click on a backup and click Delete.

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Record about my phone (bought in Verizon store and connected to Verizon for 4 years) has been corrupted and now I can not make any changes to my data plan. Several sessions with the technical support and management have not resolved this issue. Each time

Record about my phone (bought in Verizon store and connected to Verizon for 4 years) has been corrupted and now I can not make any changes to my data plan. Several sessions with the technical support and management have not resolved this issue. Each time technical people and top managers promised that this issue will be resolve tomorrow and they will cal me. Nothing happend!! I can not even cancel my service not just to upgrade it. Completely locked.
Any advice?
Thanks.
Alex.

Cannot figure out what your talking about since it makes no sense.
If you are the account owner you can go to the My Verizon web portal http://www.verizonwireless.com
You must log in with your cell number and your my Verizon portal password. Not the account pin.
Once there you can change your plan and services. However repeated incorrect login attempts will lock you out of the site. It a fraud prevention measure.
1-800-922-0204 call support with your cell number and or account number and account pin and they can assist you.
If you don't have the information then there is nothing they can do.
If you can verify who you are they may be able to reset your account access. But only if you are the account owner.
Good Luck

I am receiving a message that my ID has been disabled, and I followed the steps to change the password, but still receive the same message. Cannot access app store or do updates.

I am receiving a message that my ID has been disabled, and I followed the steps to change the password, but still receive the same message. Cannot access app store or do updates.

In what way are you receiving this message? It is very common to get an email telling you that your ID has been disabled, and asking you to confirm all your details so the sender can steal your identity online.....

When I sync my phone it gets to step 6 the does not complete the sync i get a message that says itunes has stopped working and needs to close anyone else have this issue

When I sync my phone it gets to step 6 the does not complete the sync i get a message that says itunes has stopped working and needs to close anyone else have this issue

The same problem here!... My itunes stucks on "preparing to sync" when sync my ipad 2, and stucks on iphone 4 calendar sync...
Any solution?? Need help, please!!
Macbook pro 13 i7
Iphone 4
Ipad 2
Thanks!!!

I received and email from Apple Customer Support that my Id has been stolen and that I am to sign into the link provided and update by changing password. I am not certain that the email came from Apple.

I received and email from Apple Customer Support that my Id has been stolen and that I am to sign into the link provided and update by changing password. I am not certain that the email came from Apple.

It did not come from Apple. Do not click on the link and do not supply your password. It is a scam. You can report the phishing email to Apple here:
Phishing & Other Suspicious Emails
Once you have done so, delete it.
Cheers,
GB

HT4623 I want to update my phone software but only have hardline internet without wi fi

I want to update my phone software on hardline internet

Connect to iTunes on the computer you usually Sync with and “ Check for Updates “...
See the Using iTunes Section Here...
How to update your iPhone, iPad, or iPod touch
Make sure you have the Latest Version of iTunes Installed on your computer ( v 11.1)
iTunes free download from www.itunes.com/download

Can't access my email. Receiving error message that my account has been suspended and that I need to contact customer service. How do I get a phone number?

The details are in the question. Receiving error message that my account has been suspended. Looking for a phone number to call and speak to someone. Or, please have someone call me at '''*removed*'''.
'''Phone number removed by moderator to protect privacy'''

Note that mozilla does not have a phone number and would never charge for services, if there is a page that says so, its a lie.

HT4623 I attempted to update my phone without realizing that I needed to sync the phone with my laptop. I am not home and my laptop is in another state. My phone is stuck in the "connect to iTunes" mode and I now cannot use the phone. Can this be undone

I attempted to update my iPhone 4 without realizing that I need to sync it with my laptop. My iPhone 4 is now stuck in the connect to iTunes mode and now I cannot use it. Is there a way to reverse this so I can use my phone because I do not have my computer with me?

Maybe it was hacked before and now through the update it's locked back to the original carrier.

HT2589 When I try to download an update from the apple store it says my ID has been disabled. But I can log into my apple acct. with that ID with no problem.

The APP Store shows I have 2 updates. When I enter my ID it says that it has been disabled. Yet, I can log into my apple acct. with no problem.

http://support.apple.com/kb/TS2446

When connecting my iPhone 4S to my laptop via a cable, my phone is charging but my itunes is saying nothing has been connected and therefore i cannot sync anything onto my phone

I have an iPhone 4S and recently when i have been trying to sync my phone and laptop it is not working. I connect my phone and laptop via USB cable and then my phone begins to charge. It asks is i trust this laptop and i agree to trust it. Then i go on to my itunes hopeing to sync my music to my phone, but it says there is nothing connected. Usually a tab would come up saying 'Hayleys's iPhone' but now there is nothing there and i am not sure why. Please help!

Hello Hayley77,
It sounds like you are not seeing your iPhone in iTunes when you have it connected to your computer, but your phone recognizes the computer because you get the prompt to trust the computer. I recommend the steps from the article named:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Thank you for using Apple Support Communities.
All the very best,
Sterling

HT201210 when i try to update my ipod touch 4th gen to ios 6.1.2 an error keeps popping up saying the back up was corrupt and to delete last back up how do i do that i need help soon! please help

i need help asap because i keep getting kicked off of facebook and twitter because of the update in the software.

On the computer go to iTunes>Preferences>Devices and select the backup and click on delete.
For more information see:
iOS: Troubleshooting backup issues in iTunes

If I change my Apple password as a security precaution because my phone has been lost and switched off, will Find My iPhone still function? That is, will it be able to connect to iCloud, as the password on the phone is still the old one.

My phone is lost – not stolen, and may still be returned. Not long after I lost it, it was switched off, or died (it was at about 6%), so I can't find it using Find My iPhone. I realized I should change all my important passwords, as the passcode can be compromised by various methods. One password I changed was for my Apple account.
Now I'm realizing that I shouldn't have done that. What if the phone comes back online – but my AppleID password has changed; will the phone still be able to connect to Apple with the old credentials so my message is sent?
When I realized this I tried to go back to my old password – but Apple won't let me use one I used in the last year. Any way around this?

when you change your Apple iD it's pretty much changing the visual email, i guess that doesn't really answer your question, yes you keep your purchases, it just changes the log-in email and email where newsletters , etc. go to.

I have an IPhone 5. There is 17.01 GB of other memory being taken up. I've been told my memory has been corrupted and I need to restore my phone to a new IPhone. If I do this, will I lose everything on my phone? I backed up my phone in iCloud yesterday.

I can't figure out what is taking up 17.01 GB of memory on my IPhone 5. I have read in these forums that I should restore my IPhone to its original settings, but I am afraid if I do that I will lose all my stuff. I did back my phone up in iCloud by plugging it into my laptop, but I still don't feel i know what Im doing is 100% correct. Can anyone guide me along? I would greatly appreciate the help.

Yes, when you restore as new everything will be wipe from your phone.
You will need to sync with itunes http://support.apple.com/kb/HT1386 to get back your apps/music and contacts IF you sync with a program in itunes.
I suggest you import your pics to your computer http://support.apple.com/kb/HT4083 then after you restore your phone, you can sync it back to your phone.

After attempting to update to latest software, iphone 4 stuck showing connect to itunes picture screen, computer will not recognize device, have tried restarting/restoring/hard reset/every suggestion listed on apple troubleshooting website. thoughts?

after attempting to update to latest software, my iphone 4 is stuck showing "connect to itunes" picture screen. My computer will not recognize device. I have tried restarting/restoring/hard reset/reinstalling itunes and every other suggestion listed on apple troubleshooting website. thoughts?

The next step is to try recovery mode as described here:
iOS: Unable to update or restore

I Update my phone software N70 and now the Langua...

Hi,
I did Update my phone software N70 and now the Language is missing !
I had before Arabic but after updating my phone I can't find the arabic language. Please help me.
Thanks

This issue is being discussed already. I suggest you please do a search using "N70" and "Arabic" as keywords.
See for example:
http://discussions.europe.nokia.com/discussions/board/message?board.id=smartphones&message.id=15584&...
Please contribute to existing threads, I am locking this one.
Orinoco.

HT4623 In attempting to update my phone software, the program tells me that the backup has been corrupted and needs to be deleated first. How do I do that?

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