HT4623 "Install" is not avaliable although there is an update on my phone

I use the cable between my phone and computer.
Itunes start and says that there is a new update to my phone - "do I want to start the update not?"
I say yes
And then it stops because "the it couldn't take back-up (copy) because the session couldn't start with the phone"
Please start from the beginning.
So I can't update my phone
What can I do?

Disable the security software on the computer and try again.

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