HT4623 iOS6.1.2 - update error with "unable to verify as you are not connected ", but my connection with Internet is alright, either using 3G or WIFI.
I am having a problem to update my iOS6.1.2. It always stop at verification step as because of failed to verified due to not connect to Internet. Somehow, my Internet connection is alright. I test this both by using 3G and WIFI. Please assist. Thank
Hi, I use Mail.app and sometimes it times out when waiting for a response from the ISP. I've had this happen when other apps are using up all the bandwidth, but also for random reasons. It's not an OS X thing, as the same thing happens with my OS 9 box. Some ISP servers are just flaky!
What OS version are you running? I seem to recall that later versions of 10.3 and 10.4 fix some network-related problems, but you'd have to check the release notes to make sure.
HTH,
~FifthWheel
Similar Messages
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I am unable to get past the first step of Winston Churchill's answer because my phone says "checking for a software update failed because you are not connected to the Internet." Did my iphone's WiFi connection also get lost with the Contacts, Mail and Text Messages? When I tried the software update, as recommended by Winston Churchill, the iphone was connected to my desktop which is connected to the Internet.
You can't use your computers Internet connection to update your phone from the phone itself. If you want to use the computers Internet connection to update your phone you must update it through iTunes.
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I have attempted all of the above suggestions and am still receiving the same error message. I have also turned my internet security off and have received the same message. I am using a dongle for my internet, would this make a difference?
Okay I haven't been able to update my iPhone ever since I updated my iTunes to the 8.0 version either! I just followed your instructions and changed the setting on my control panel and then asked to update and it started updating and after about 10 seconds it popped up with the same message that iTunes could not contact the iPhone software update because you are not connected to the internet. Check back or try again later or whatever. So I went back to the Internet Connections to make sure that my changes saved and they did but it still will not update my phone...this is soooo frustrating!!!! Please help!
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Ok I’m completely lost here....
I’m running Microsoft Windows XP Home Edition Service Pack 3 (Build 2600), I updated iTunes to 11.0.2.25 and some other updates for windows last night on my laptop. I try connecting to download the iOS 6.1.2 update for my iPhone 4 and my iPhone 5 via iTunes. I am getting this message for both "iTunes could not contact the iPhone software update server because you are not connected to the internet. Make sure your internet connection is active and try again." Everything was fine with connecting prior to running these updates because I downloaded the 6.1 update with no problems when it came out.
What I have done so far with which has made no difference:
Checked my internet connection
Changed my internet connection
Signed out of iTunes and then signed back in
Ran diagnostics via iTunes, comes back with: Network interfaces verified- Internet connection failed- Secure link to iTunes store verified
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-02-20 20:40:48.
Disabled firewall, spy sweeper, virus scanner
start>run>cmd> typed "netsh winsock reset"
Rebooted
Checked the parental controls in iTunes
Start>control panel>internet options>connections tab> lan settings> selected the "automatically detect settings"
Deleted iTunes and reinstalled iTunes
When I would "ping gs.apple.com" it would come back with "request timed out" no matter what internet connection I was on, so I went into the hosts file start>my computer>(C:)>WINDOWS>system32>drivers>ect>HOSTS and added "# 127.0.0.1 gs.apple.com". Now it will ping gs.apple.com just fine but still comes up with the "iTunes could not contact the iPhone software update server because you are not connected to the internet" message in iTunes when i try to download the update.
If anyone can come up with any ideas that I haven’t tried, please let me know. This is keeping me back from updating both of my phones along with if anything should ever happen to them; restores as well.im computer is connected i can go to the apple store through itunes but when i plug my phone in i keep getting that alert... i plugged my phone in to update it after the apple loaded the itunes icon and a usb showed up.
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I Updated my wife's iPhone the other to the new operating system. It asked me first to use iCloud backup so I did. After the update was complete my wife can use wifi but when we try the 3G it says you are not connected to a cellular data service.
IT shows Bell as the provider but we seem to have lost something during this update.
can someone help me please.Check Settings>General>Cellular and make sure Cellular Data is set to On. If it is, try putting it in Airplane mode for 15 seconds, then turn Airplane mode off again. If it persists, give you carrier a call to confirm that it's properly activated with them and that your data plan is properly provisioned.
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Hello all, new to the forums.
I've been recieving the error message "itunes could not contact the ipod software update server because you are not connected to the internet". This problem didn't occur at all for the past 2 years of using itunes.
I've already scanned through numerous websites and forums for help, but none of them worked.
This set of instructions resulted in no change to any of the problems, though iTunes lists that as the supposed solution.
# Open Internet Options from control panel.
# Click the Connections tab.
# Click the LAN Settings button.
# Select the Automatically detect settings checkbox.
Others include installing IE7, which that didn't work either.
Can anyone help?Here it is:
Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
LENOVO 2537FC4
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 003DB3100363E3C0
Current user is not an administrator.
The current local date and time is 2011-06-16 17:03:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 3100M
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.3.1.55 (x64) is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {505BB17D-FA14-4FA0-9D77-F7998FEBB435}
Description: Intel(R) Centrino(R) Advanced-N 6200 AGN
IP Address: 192.168.0.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Jun 16 16:54:56 2011
Lease Expires: Fri Jun 17 16:54:56 2011
DNS Servers: 192.168.0.1
68.94.156.1
Adapter Name: {610821DE-0532-4C65-839B-B74B65859FBA}
Description: Intel(R) 82577LM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {10983C8A-FCDA-4B2F-8A89-E1596BA6B7BA}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: Broadband Connection
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-16 15:35:33. -
You are not connected to the internet error
Recently, my old Apple iMac 9.1 - OS X V10.5.8 - stopped connecting to the internet with error message "You are not connected to the Internet".
Having checked all other devices on the WIFI network, there seems to be is no reason for issue.
Now utilising ethernet cable, but with same error message.
Is there any I am missing or a possible virus closing out all connections ...
Can someone please provide any guidance ...The rule is, your Mac will try to send packets bound for the Internet to the Topmost Interface on
System Preference > Network
Be sure to re-order them so that Ethernet is on top if that is what you intend to use: -
HT1338 software update you are not connected to the internet
hi there,
i m trying to download since 1 month but when i clik on software update in the corner apple
its conneting to the internet and shoing the Downloable or updateable softwares but when i clik on update software its connecting after a couple of mint it says you are not connected to the internet ....you couldn't dowload it or somehting like that...
plz help me how to update my system during these days its creaing an cornol or something error...
which my Screen come black ..
Hold down the buttong until its shut down...
wht to do ...
Please help ...
[email protected]Kirk,
One correction, you can access the same Internet Options from the Control Panel without opening Internet Explorer. These are the global internet/proxy settings for the computer.
Are you using a router by any chance? If so which model?
I found the following on another thread and it worked
for me.
Problem solved:
1.) Open Internet Explorer (6.x or 7.0 Beta 3)
2.) Click on Tools -> Internet Options
3.) Click on the Connections Tab
4.) Click on the LAN Settings button
5.) Check Automatically Detect Settings
6.) Click on OK -> OK
7.) Reload iTunes
8.) Update
Thanks!!! -
iPhone 5 was updated (version unknown), and now screen shows 'Connect to iTunes. When we try to do this, we get message 'iTunes could not contact the iPhone software update server because you are not connected to the internet'.
Please tell me how I fix this problem.
ThanksYes, the reason you are getting the error is the phone cannot provide internet for the laptop and then update itself. It would lose connection as you erase the firmware and try to update. You need to connect the computer to the Internet in some other fashion before you connect the phone to try and fix the update problem. As Ocean20 says, and I completely agree, how would you think you could use the Internet connection of a device that is not only going to turn off and on, but is going to get completely wiped of firmware and restored? It would completely remove the device from the equation here. Does that make sense to you?
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I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."
Hey ksgrech,
I found the following information which may be of assistance in troubleshooting this error on a Mac:
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
Furthermore, you may want to refer to this article (error 3194):
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Cheers!,
Matt M. -
Hello there,
I'm having a problem with my iphone i cant get onto the net at
a message keeps popping up saying you are not connected to a celluar data how do I get it to work againif you're not connected to wifi
or have a data plan enabled on your phone this is what it's suppose to do -
"You are not connected to the internet" with a green light on Airport
Using airport extreme with my MacBook, The airport shows a steady green light, but I cannot connect to the internet and my Safari shows "You are not connected to the internet".
I tried getting a direct connection, but didn't work, I will be taking my MacBook to have it checked tomorrow.
I called my ISP, thought had to do with my DSL modem, but it works fine with a direct connection to the PC.
I have my network checked with a check mark beside it.
Any help?For future references, I have come to solve my own problem and I'm now on line.
After I reset my DSL modem, I went into my System Preferences, Network, then Sharing.
Clicked on Internet tab, and chose " Share your connection using Airport".
In my Airport Options, I checked the inputs to make sure the settings match.
And viola, I'm online and 2 floors away from my Airport Extreme.
Hope this comes in handy for future users.
I'm still going to get my Ethernet card checked tomorrow. -
why does it say itunes can not contact the ipod update server because you are not connected to the internet when i am connected to the internet? i need to update my ipod i even changed the LAN settings and it stilll doesnt work
Have you seen this article?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
B-rock -
I can't update my iPad because it keeps saying I'm not connected to Internet but I am connected
Connect iPad to iTunes and Check For Update (tap to enlarge image)
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i cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet". But i checked my internet on both my pc and iphone and tried again but it still says the same thing. plzz plzz help
Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve
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