HT4623 Iphone 4 update ruined phone

I put the 6.0 update I beleive on my Iphone 4 and there was some kind of error and the phone only says to connect to Itunes via usb and the computer cannot detect the phone. I took it in the the genius said I needed to pay $150 for a new phone. There must a be a reset they or I can do.

I've had a similar problem. My Verizon iPhone 4 was already updated with iOS 6, and tonight I plugged it in to the USB in my laptop (not over wireless) to update to 6.0.1 and right as it finished I received the notification that I needed to connect to iTunes. As I had just backed up my information, I decided to just restore the phone as that was my only possible action at this point, and restore from the backup. After the recovery process, iTunes informed me that "Your request couldn't be processed. We're sorry, but there was an error processing your request. Please try again later." When I tried to activate wirelessly I was met with this response "Could Not Activate iPhone, Your iPhone could not be activated because the activation server is temporarily unavailable. Try connecting your iPhone to iTunes to activate it, or try again in a couple of minutes. If the problem persists, contact Apple Support at apple.com/support" I tried restoring about 8 times but now I'm just letting it sit to hopefully try again later.

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2.2 update RUINS PHONES

I was just in the process of looking to buy a macbook because I have been so thrilled with my mac products and now this.
I went to update my iPhone 3G with the new 2.2 software. First I got an error message. Then, it tells me I have to restore the phone! The kicker: The phone won't restore. In the middle of all this, a co-worker says OMG don't update your phone! It ruined mine!
Same thing happened to him.
What's going on here????
My phone is toast.

Hi Blaz311,
What exactly does iTunes say when the restore fails?
Are you restoring the iPhone from a Mac or PC?
Make sure the computer has the latest version of iTunes and the iPhone is directly connect to a high speed USB port.
The tips in this article: http://docs.info.apple.com/article.html?artnum=307219 will resolve most restore issues.
-Jason

HT4623 I updated my phone today on a shared itunes account ( with my daughter ). We are both getting each other's messages now. Seems to be tied to I message. Any suggestions?

I updated my phone today on our family itunes account. I currently have the iphone 4 and needed updates. At the end of the update I got a message that my phone info would now be the same as my daughter's ( who usually uses the itune account). I didn't have a yes or no option. It was a statement. Now I am getting her text messgaes and she is getting mine if the other person has imessage. I also got her app's when my phone updated.... HELP!

Hi, jandmmiller.
Thank you for visiting Apple Support Communities.
This issue would be caused by both devices sharing an Apple ID for iMessage and FaceTime. I would recommend signing out of iMessage on his device. Go to Settings > Messages > Send & Receive, tap your Apple ID, and select Sign Out. Once this is done, I would recommend creating a new Apple ID specifically for iMessage and FaceTime here. Then he would need to sign in to iMessage and FaceTime with the new Apple ID.
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Cheers,
Jason H.

HT4623 iPhone update

My mum hasn't updated her phone since she has had it, it's ios 4. I was wondering if, if she updated it to iOs 6.1 would she lose all her apps and contacts like I did when I updated to iOS 5?

Gustav
There is no reason that you should be losing apps and contacts on a software upgrade. You must have been doing something else at the sametime, possibly syncing with an out of date iTunes set-up or restoring from a very old back-up.
I just upgraded three devices today and nothing was lost. I also made new iTunes back-ups before I did these upgrades. I did tthe upgrades through the software update found under Settings > General> Software update
Here are directions for an IOS upgrade.
http://support.apple.com/kb/HT4623?viewlocale=en_US&locale=en_US
Hope this gets you and your mom up and running
Cheers

HT4623 Iphone - update and apps

I have recently updated my phone with the new iso6 software update. There was an error in the final stages of the restore. It requested that I restore the phone from the back-up. Unfortantely I have two accounts and it has only restored the icloud account and not my original account. Please could somebody advise how to retreave the apps from the first account back onto my phone. I can see the purchase etc in my account details but no information on how to retreivve them.
Thanks you for your help in advance.....................

Upgrade to a iphone 3GS or higher.
Or use safari for facebook.

HT4623 I updated my phone to ios7 and it told me to connect to iTunes. When I did the phone said it needed to be restored. I did this and then iTunes said it can't be as it isn't eligible so now my phone won't turn on. Help please!

I updated my phone to ios7 and it told me to connect to iTunes. When I did the phone said it needed to be restored. I did this and then iTunes said it can't be as it isn't eligible so now my phone won't turn on. Help please!

You can try to restore it via recovery mode as show in the link below:
http://support.apple.com/kb/ht1808

After iphone update, my phone is dead

After updating my phone with the latest software, now just over 12 hours later, its dead and won't turn on. Hard reset doesn't seem to work

you many need to power up via the charger with both buttons pressed
so press and hold both buttons then use a toe to turn it on at the wall hold for 30 sec+
apple will appear
and just leave it too charge up too full before powering it on

HT4623 After updating my phone yesterday it worked for about 30 minutes. Now however, it will not let me "Slide To Unlock" the screen is totally unusable and i have alarms that go off every 8 minutes because i am not able to get into my phone to them off.

After updating my phone yesterday it worked for about 30 minutes. Now however, it will not let me "Slide To Unlock" the screen is totally unusable and i have alarms that go off every 8 minutes because i am not able to get into my phone to them off. has anyone else had this problem with it being "stuck"?

Basics from the user guide have always been, and still remain, restart, reset, restore from backup, restore as new.

HT4623 I updated my phone last night now it is not working properly. Does anyone else have this problem? I have a 4S

I updated my phone last night now it is not working properly. Does anyone else have this problem? I have a 4S

Try a hard reset.....
Press and hold the Wake / Sleep button and the Home button at the same time, keep them both pressed until the Apple Logo appears.

Software update ruined phone

Hi,
I tried to update my phone using itunes, but it didn't finish and now my phone won't turn on or off or sync or be seen by my computer. Help!
Thanks.

http://support.apple.com/kb/HT1808 follow the steps.

IPhone Update Failed- Phone dead

Got error message that update failed. Now my phone is totally dead. Blacked out.
I have a phone call with support tomorrow. Anyone else experience this? 3 days to an appointment at the Genius Bar.
Ideas?

I had mega problems too. Try following the steps in my posting as below after creating a new user account on your computer with ADMIN priviledges also. See my posting on 20/June/2009 22:33 titled "Upgrade Error number 4 and Restore Error 1603 when going to OS 3.0 - Solved" And turn off any antivirus and firewall software too, before doing so. In ITunes, highlight your iphone icon and then click the Restore Button on the ITunes Summary tab which seems to force the iphone into an update. Dont try using the Check for update button. Good Luck...........
If i was doing my upgrade again i would first do a backup in ITunes, and then On the phone go to Setting > General > Reset > Erase All Content and Settings. And then restore the backup afterwards. I believe this is what Apple should be recommending

HT4623 I updated my phone yesterday to ios7.0.4 and have lost the mail icon along the bottom of the screen which sits with safari, phone and the music icon. Has anyone else experienced this?

my phone is an iphone 4 and after the update to ios7.0.4 yesterday, i have lost all email facility. I dont have any email icon or button across the bottom of the phone which sits next to the phone, safari and music buttons. Has anyone else experienced this?? Thanks in advance

Hi kylie,
The Mail app cannot be deleted, so it is there somewhere. Look at all of your other Home screens to see if you can find it.
If you cannot, do a spotlight search to see if it got accidently moved into a folder: swipe down in the center of the screen to bring up the search bar - type in Mail - you should see the Mail icon in the search results. If it got moved into a folder, you will see the folder name on the right side. If it is in a folder, open the folder, and tap and hold the Mail icon until it wiggles, then slide it out and back to the place where you want it to be.
If that doesn' work, you can also go to Settings>General>Reset>Reset Home Screen Layout. This will move all of your icons into the original order that they were on the phone. You may have to move stuff around after this to where you want it to be, but all of the Apple system apps will be on the first Home screen.
Cheers,
GB

HT4623 iphone updates

I've been trying to update my iphone but I after I tap the "general" tab in settings there is no tab for software update. I have a 3G iphone

If you haven't updated to iOS 5 you have to connect your phone to iTunes to get updates. And I believe that the 3G didn't get the iOS 5 goodness so you will only be able to update to what ever the last version for the 3G was that Apple put out.
http://support.apple.com/kb/HT1414

HT4623 Iphone update problem, any help?

I hooked up phone to itunes to update to os 6, it did some stuff, but now phone goes black and itunes keeps saying I need to restore to factory settings which I did, as my stuff should be safe on icloud.. but phone keeps saying i need to connect to itunes as if there was some disconnect

If your iDevice is using a version of iOS lower than 5, you will need to use iTunes on your syncing computer to perform the upgrade. Use the Apple link below as a guide for the upgrade.
http://support.apple.com/kb/HT4972
Also read the instructions from the section entitled "Update your device using iTunes" at the link below.
http://support.apple.com/kb/HT4623
Information regarding transferring purchases from your iDevice to iTunes on your syncing computer can be found at the link below.
http://support.apple.com/kb/ht1848

HT4623 Did update now phone has iTunes logo with power cord and can't get past it

I have completed the new update to my iPhone and now can't get past the iTunes logo on my phone, all my music is on a computer that is now not working, how can I fix my phone to get past this??

I agree on the updates, I wish it wasn't automatic. I completely, totally agree.
Keep in mind, you can't complain about having CM7 messed up from webOS updates. CM7 is not supported on this hardware by HP. CM7 is all on you.
There was no webOS upgrade in your case. The upgrade was stopped midstream, possibly damaging the TouchPad.
I asked 'why did you do that', because I actually want to know why in the world anyone would ever stop a firmware upgrade. It's like teasing a crocodile with chicken meat and wondering why it bit your hand off. You seem to know your way around technology, so I can't understand why you'd stop a firmware upgrade. I'm sure you know how dangerous that is. I did, in fact, provide a constructive suggestion. But not a solution, because I don't know of one. I haven't run across anyone who stopped their TP's upgrade process midstream. I am sure it's happened before somewhere, I just don't know about it.

HT4623 Iphone 4 update ruined phone

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