HT4623 iphone 4s only works on speaker phone

tried plugging in the headphones but does not resolve issue

Hi there annemarie77!
We have an article about this issue that should be able to help you troubleshoot a little further. The article can be found right here:
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/TS1630
Thanks for coming to the Apple Support Communities!
Regards,
Braden

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    Hello there, mbrda92.
    The following Knowledge Base article provides some great, in-depth steps for troubleshooting your issue:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Particularly of note:
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
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    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
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    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
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    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
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    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
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    Try This...
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    http://support.apple.com/kb/ht1430

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    My phone only works to make a phone call when it is on speaker phone, any idea why?? The person on the other end can hear me but I cannot hear them unless it is on speaker..help
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    Try This...
    Close All Open Apps...  Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
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    More info here  >  iPhone: Can't hear through the receiver or speakers

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