HT4623 iPhone 5 update problem

I am having a problem updating my iPhone 5 to ios7. It is stuck with the iTunes icon on the screen with a picture of a power cord plug-in underneath it. I have tried following directions for a hard reset but it just bounces back to the same screen. What should I do?

Well we need to know what your problem is if you want someone to offer a solution for you

Similar Messages

  • HT4623 iPad software update problem....help!!

    My iPad does not have a "software update" icon in the General Settings.  So, how do I accomplish a software update?

    Use your computer and iTunes:
    See the chart below to determine whether you can upgrade your device and what you can upgrade to.
    IPhone, iPod Touch, and iPad iOS Compatibility Chart
         Device                                       iOS Verson
    iPhone 1                                      iOS 3.1.3
    iPhone 3G                                   iOS 4.2.1
    iPhone 3GS                                 iOS 6.1.x
    iPhone 4                                      iOS 6.1.x
    iPhone 4S                                    iOS 6.1.x
    iPhone 5                                      iOS 6.1.x
    iPod Touch 1                               iOS 3.1.3
    iPod Touch 2                               iOS 4.2.1
    iPod Touch 3                               iOS 5.1.1
    iPod Touch 4                               iOS 6.1.x
    iPod Touch 5                               iOS 6.1.x
    iPad 1                                          iOS 5.1.1
    iPad 2                                          iOS 6.1.x
    iPad 3                                          iOS 6.1.x
    iPad 4                                          iOS 6.1.x
    iPad Mini                                     iOS 6.1.x
    =====================================
    Select the method most appropriate for your situation.
    Upgrading iOS
       1. How to update your iPhone, iPad, or iPod Touch
       2. iPhone Support
       3. iPod Touch Support
       4. iPad Support
         a. Updating Your iOS to Version 6.0.x from iOS 5
              Tap Settings > General > Software Update
         If an update is available there will be an active Update button. If you are current,
         then you will see a gray screen with a message saying your are up to date.
         b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
         c. Resolving update problems
            1. iOS - Unable to update or restore
            2. iOS- Resolving update and restore alert messages

  • Iphone 4 update problem (in itunes)

    When I connect to itunes and hit update it says "The iphone software update server could not be contacted" I haven't updated in forever any ideas why i'm getting this?

    Sounds like you previously used an iPhone hacking tool such as tinyumbrella that modified your computer hosts file, blocking access to Apple servers such as gs.apple.com

  • HT4623 iPhone 5, updating using iTunes, iphone could not be updated, error code 3014, iphone is in recovery mode, I have re-installed iTunes twice and each time got the same message

    iPhone 5, updating using iTunes, iphone could not be updated, error code 3014, iphone is in recovery mode, I have re-installed iTunes twice and each time got the same message

    Error 3014
    This error occurs when iTunes can't reach gs.apple.com in a timely fashion. Follow the steps below to contact the iOS software update server gs.apple.com.

  • HT4623 IPhone Software Update

    Why wont' my Iphone 5 update its software? When i try to update i get a message Unable to Check for Update. An error occurred while checking for a software update. 

    Try This...
    Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...
    8736 wrote:
    ...  When i try to update i get a message Unable to Check for Update.
    Are you connected to Wi-Fi...?
    Alternatively...
    Connect to iTunes on the computer you usually Sync with and “ Check for Updates “...
    If an Update Appears Install it... if not... you are up to date for your particular Device...
    See the Using iTunes Section Here...
    How to update your iPhone, iPad, or iPod touch
    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download

  • IPhone Application Update Problem -- Please Help

    So I downloaded the application Aurora Feint. Synced it to my iPhone and all was well. Then apparently there was an update. Instead of logging onto iTunes and updating it that way, I decided to try out the Application Store update feature on the iPhone itself. The problem is that the feature won't work for programs later than 10MB. (Aurora Feint is 20+MB.) So now I'm left with an unusable Aurora Feint update icon on my screen that is just taking up space.
    I tried holding down the icons so I could just click the X to get rid of it. Problem is the update icon has no X. Then I tried syncing my phone via iTunes and telling it to remove the AF application. Supposedly it did. But when I disconnected the phone, the AF update icon is still there.
    Can someone please tell me how to get rid of the blood thing?

    If all else fails, first remove the app from iTunes (delete it), then do a restore of the iPhone. It should be gone after the restore.
    Glor

  • Iphone 3G update problems

    Hi,
    I had error within downloading updates on my iphone started with 4.0 OS version.I received 99,9% of update package,but it stops working in the end. I tried different connections, different locations even contact local administrator with the feedback of error in iTunes application. No network connection loss.
    iTunes error text:
    There was a problem dowloading the software for the iPhone. The network connection timed out.
    Make sure your network settings are correct and you network connection is active. or try again later.
    Have you anybody expirienced that? I tried it ten times.
    Thank you very much,
    Martin
    <Edited by Host>

    Did you check your security software settings to provide contact to the Apple server during the download process? http://support.apple.com/kb/TS3125

  • IPhone 4 update problem ??

    Latest update iPhone now showing Pictureof USB cable then an arrow to iTunes ??

    Make sure ALL security apps on your computer are disabled when updating, even if there was no problem with them before. 
    If doing so doesn't help and you've tried multiple cables and computers, there likely is a hardware problem in the phone that requires replacement.

  • HT1212 IOS7 password problems on iPhone & OS update problems on MacBook -- HELP!

    I've updated IOS7 on my iPhone & I've been asked for my password, which I don't know (I actually don't think I set one).
    I tried to sync iPhone with iTunes on my MacBook Pro, however the phone won't work without itunes 11.1 (which I seem to not have). I need to install OS 10.6 version or later on my MacBook Pro, however when I have tried to do so, I keep on being told I need a previous version. I tried 10.6.1 which doesn't work and can't seem to find 10.6.
    I have no idea what I'm meant to do to get 1) my iPhone working and 2) update iTunes so it can eventually sync.
    Someone help?! I'd be forever grateful!
    Thanks

    Your Passcode problem is a different issue, but until you update your computer, & iTunes you will not be able to fix that.
    An Apple store will restore your phone, or you can use another computer. Follow the directions here:
    Force the phone into recovery mode, as described here, and restore it:
    http://support.apple.com/kb/HT1808
    This will remove the passcode.

  • IPhone Backup/update Problem?

    I'm trying to update my iPhone 3GS to iOS 4.1, but when i try to backup the phone first, it says that the backup is not compatible with my iPhone, and that i should delete my backup file before trying again. I looked where the other forums said to look for the backup file, but my computer says that the file doesn't exist. If i update to 4.1, will it delete anything that wasn't backed up, or is there a way to fix the backup problem? My computer is a Toshiba Satellite L500D with Windows 7

    pls... told how i do...help...

  • Iphone 3g update problem

    So my main problem with the ios 4.o update is that the phone will back up ( which takes ffoorrrreevvveerrr ) but when it is done baking up it will not install the actual update. itunes will say that it is ok to disconnect but it will NOT install 4.o for some reason. Any tips would help
    Thanks

    It seems that the SIM card inserted in this iPhone is not supported.
    SIM card that is currently inserted in this iPhone comes from the operator that is not supported by the activation rules currently assigned server for activation. This is not a hardware issue with the iPhone. Please insert a SIM card from a supported operator or ask your operator to unlock the iPhone. For more information, contact Apple
    My Sim card is unlocket but I am from Serbia :/ help?

  • HT4623 IOS 7 update problem

    Dear Team,
    I have iphone 4 S 16 G 2 days ago i updated this device to IOS 7.0.4 but after that my massage box in not working also face time and iphone facing bugs that cause to Hang please support me to cope this problem my
    Email is [email protected]
    Thanks and regards,
    Minty

    You are in Recovery Mode. Follow the instructions below to recover your iPad.
    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
    If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
    3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
    5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
    Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost.

  • HT4623 Iphone 4s antena problems

    I been having this problem for a while now I even have taken to a repair shop they charge me £90 replace the speaker and told me if I still got the same problem to go back so they can replace the mic for another £60 I still go the problem but didn't go back as I new I just been ripped off....
    I live in Jersey channel islands so here there is no Apple shop normal I upgrade my phone with Jersey telecom but comes up very expensive so I ask A friend to buy it at apple shop in england June last Year, how can I get this fix I think the problem started when I update my phome to version 6.0 now updated to 6.0.1.
    This is my 3rd apple I started with 2G, 3GS and now Iphone 4s.
    Can you please help to fix it?
    Kindly regards
    Nick Gomes

    Ok Joe,
    You have probably resolved your issue by now. However, I had the same issue. It was not the case (since I do not use one), it was not that it needed to be hard re-set. The noise cancellation in some of the more recent updates seems to be atleast in part the culprit. Oddly, not only do you have to turn off the noise cancellation, but also turn on the hearing aide mode. Sort of surprising Apple has not had a good fix for this as of yet. Hope this works for you.

  • HT4623 iPhone IOS update

    My iPhone settings icon is notifying me of an IOS 7.1 update.  I have tried multiple time to download and install the update.  Each time the process shows almost finished then notifies me that it cannot be completed without further direction.  I have as a minimum 11 GB available, so I'm not sure what the issue is.  Help please.

    Hey patsy643,
    Thanks for the question. If you are having issues updating Over The Air (OTA), you can always attempt to update with iTunes:
    Update your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/ht4623
    Make sure your device has enough available space to install the update. Use iTunes to update if you don't have enough space, or remove content from your device. Tap Settings > General > Usage to see how much space your content uses.
    Thanks,
    Matt M.

  • HT4623 Iphone 4 update ruined phone

    I put the 6.0 update I beleive on my Iphone 4 and there was some kind of error and the phone only says to connect to Itunes via usb and the computer cannot detect the phone. I took it in the the genius said I needed to pay $150 for a new phone. There must a be a reset they or I can do.

    I've had a similar problem. My Verizon iPhone 4 was already updated with iOS 6, and tonight I plugged it in to the USB in my laptop (not over wireless) to update to 6.0.1 and right as it finished I received the notification that I needed to connect to iTunes. As I had just backed up my information, I decided to just restore the phone as that was my only possible action at this point, and restore from the backup. After the recovery process, iTunes informed me that "Your request couldn't be processed. We're sorry, but there was an error processing your request. Please try again later." When I tried to activate wirelessly I was met with this response "Could Not Activate iPhone, Your iPhone could not be activated because the activation server is temporarily unavailable. Try connecting your iPhone to iTunes to activate it, or try again in a couple of minutes. If the problem persists, contact Apple Support at apple.com/support" I tried restoring about 8 times but now I'm just letting it sit to hopefully try again later.

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