HT4623 iPhone keeps disconnecting during a call

My iPhone keeps disconnecting during a phone call

Basics from the manual are restart, reset, restore
Follow the 3R's- if a restart does not solve your problem proceed
User troubleshooting is:
1.restart, ie power off/on,
2. reset  http://support.apple.com/kb/HT1430,
3. restore from backup, restore as new device. http://support.apple.com/kb/HT1414
If your problem continues contact your carrier.

Similar Messages

  • Why does Face Time keep disconnecting during calls. Screen freezes up., why does Face Time keep disconnecting during calls. Screen freezes up.

    Why does Face Time keep disconnecting during calls?  The screen freezes after just a few seconds on Face Time and disconnects.

    Close All Open Apps...  Perform a Reset... Try again...
    Reset  (No Data will be Lost)
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430
    Also... See Here  >  Troubleshooting FaceTime
    Mac  http://support.apple.com/kb/TS4185

  • Bluetooth disconnect during a call : iOS7 on 5S

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    Yes, I did in fact update the BMW firmware to the latest, but that didn't solve the problem.
    (Despite that, would recommend all BMW owners update their firmware: bmw.com/update)
    Not sure why no problems with iPhone 5 running iOS 6, but big problems with iOS 7 on iPhone 5s.  Isn't Bluetooth just a standard that all device makers must adhere to? 
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  • HT1351 My iphone was disconnected during a sinc and now has songs that are grey with a red circle and sqare in the middle of it. None of these songs play. tried deleting all the songs and re sincing but to no avail???

    my iphone was disconnected during a sink and now many songs are grey and have a red circle with a red square in the middle, they will not play

    Thanks, this is not an ideal answer but probably the most sensible one in my case.
    I will try it unless someone has a better suggestion, but I'll wait a bit as it will take me a few days anyway (I had actually tried to create a new smaller playlist or download by album, but at this stage the music app is not letting me queue a list of songs for download - I think I will have to disable and re-enable iTunes match which will probably delete all the songs).
    I have to say I am not very impressed with Apple here - having an online backup of all your data and beeing able to restore it to a new device easily was a strong selling point of iCloud. For music, they are Definitly not delivering at the stage.

  • How to stop iPhone automatically disconnecting during an iTunes update?

    When I'm updating my iPhone on my brother's laptop or my grandfather's computer iTunes updates my iPhone well, but when I try to update my iPhone on iTunes on my computer, it will say "8 hours remaining" or during the "8 hour" update it will say that my iPhone has been disconnected during the update. I won't even touch the phone and this message would still appear. Can someone please help me because I really want to upgrade to ios 6 and this is the only thing that is in my way. Could this be a problem with my computer or my iPhone?
    Thanks, for future references

    Probably a slow internet connection where your at
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  • My iPhone keeps freezing during calls

    Its been getting worse. Every call I am on, the phone goes silent & neither myself or the other person can hear anything at all, it does come back sometimes. Other times it shows call failed. My phone is now out of warranty too. Can you also give me a rough idea of a cost to get it looked at? Can I go to a genius bar & get a quote?

    Apple doesn't repair or service iPhones - only replaces them with refurb units.  An out of warranty replacement for an iPhone 4 is $149 in the USA.
    Did you try basic troubleshooting steps described in the User Guide, Appenix B?  Reset phone, Reset Network Settings, Restore in iTunes using a backup, Restore as new, without using a backup

  • Iphone turn off during phone call

    Hi, my iPhone 3GS (with iOS 5.0.1) turn off automatically during normal phone calls (i.e. without hands-free talking) after approx. 5 minutes. After a couple of minutes the iPhone come back to the normal "standby" situation, i.e. I can press the home button and unlock the iPhone to do everthing like normal (without any long phone calls). When I am using hands-free talking (like in the car) the iPhone is working as expected without any malfunction.
    This effect was shown up at each call (> 5 min.) since the update to iOS 5. By using of iOS 4 the iPhone has worked as expected.
    Who knows about this effect and possible solutions to fix it?
    Kind regards, Frank

    Connect iPhone to Wall Charger for 10 minutes, it may turn ON itself. If still nothing, keep on charger and Reset, hold both home and power buttons for about 20 seconds until the iPhone begins to respond.

  • Handoff: iPhone keeps ringing even though call picked up in Macbook

    I have configured Handoff in my MacBook Pro and my iPhone 5S. When an incoming call attempts to get in, MacBook Pro and iPhone start both ringing, I try to answer in my iPhone but buttons don't obey my finger touches, the phone just keeps frozen and ringing and ringing. Then I'm forced to answer in MacBook Pro, but iPhone is unaware I've already picked up the call in MacBook Pro and keeps ringing.
    Other times, the same situation occurs except that I CAN answer in iPhone but MacBook Pro keeps ringing and ringing even though I've already picked up the call in my iPhone.
    Other times, the MacBook Pro is not even aware of an incoming call, but iPhone do.
    What configuration is missing here??? My devices hate each other or they hate me both.
    I don't know where exactly must I post this question, iPhone issues or Mac OS X issues. So I'll post it twice.
    I appreciate your help.

    I've been having this same issue. It actually first occurred for me about 2 months ago. I hate it. I've missed some important calls because of it. APPLE - PLEASE GET TO THE BOTTOM OF THIS ISSUE!!!!

  • Iphone 4s disconnecting and then calling someone else

    I have read the posts about iphones calling random numbers while sitting untouched, but mine is doing something more bazaar.
    While i am on the phone with someone, my iphone 4s will disconnect that call and then call a random person from my contacts. Is there a way to stop this from happening? i have upgraded the phone to iOS7, but it did this before the upgrade too.

    I need to update this. It did not do this before the iOS7 update. sorry for the confusion

  • Iphone keeps disconnection from car bluetooth

    My phone is great but every 5 minutes or less it disconnects from the bluetooth in my car, which is very annoying and dangerous since if I want it to stay connected while I'm driving I need to constantly fiddle with it. I should add that I have the phone lock enabled and have tried different auto-lock times from one minute to never and it still disconnects from blue tooth no matter what the setting. Any ideas?

    More on the issue.  If it is connected and I try to use the bluetooth prompts in my car to make a call, It will start to ring, my phone screen will go black and I can't do anything or hear anything.  It will come back after about 10-15 seconds but the speaker button will be missing .  Then all of a sudden, the speaker button reappears.but it is not on bluetooth anymore.

  • HT4623 iPhone stop letting me make calls, texts and use the Internet. Can power off and turn back on only to be able to use it for a few minuets and it seems to only happen at home.

    April 02 I got home about 9am and was trying to use my phone to send a text and notice that I was unable to send one. I kept getting the red ! telling me that my text wasn't sent so I tried making a call without success. I kept getting call failed. So I attempt to look something in the Internet and I would either get the busy icon or the network timed out message.  So I thought my service had been disconnected for some reason so I called AT&T to explain what was going on and to find out if my service had been interrupted without me knowing about it and the cust rep had me power down the phone and turn it back on and test it out and it appeared to be working until I got back home and it started all over again. I found myself having to power it off and on just so I could do things with it. Today I come to realize that this problem seem to only happen when I am home. I don't know what has changed at my home to cause this to be happening. I don't know what to do to fix this problem. Do anyone know what it could be.

    Settings > General > Reset > Reset Network Settings.
    If the problem continues, contact the carrier to report the issue again and insist they investigate network issues in your area.

  • Iphone keeps disconnecting and reconnecting

    Greetings,
    I spent nearly 3 hours this afternoon figuring out why my iphone crapped out after upgrading from 2.1 to 2.2. I actually had a problem upgrading after the first update to the iphone firmware as well (on the first update way back in july/august, miraculously it just started working after about 2 hours of messing with it). I would get strange error codes such as the ones in this article: http://support.apple.com/kb/TS1275 such as error codes 2, 4, 5, 6, 9, 13, 19, -18, -48, -50, 1002, 1011, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 1612, 2003, 2004, -9808
    Problem:
    I would try and run the 2.2 update but it never successfully finished because my iphone would reconnect and then disconnect shortly thereafter. It would stay connected from anywhere between 10 seconds and 5 minutes. Naturally, 5 minutes was just enough time to give me hope, only to have my iphone bricked and forced me to do a restore.
    Problem was, I could not do a restore because since the phone was disconnecting every so often, nothing would work.
    I uninstalled and reinstalled my USB drivers according to http://support.apple.com/kb/TS1538 but with no dice. It did not work.
    I also uninstalled iTunes and all associated applications according to this article: http://support.apple.com/kb/HT1925
    My system is a P4 2.4 GHz with Windows XP SP2 and 2GB RAM. Motherboard is an Asus P4PE.
    Solution:
    What finally fixed my issue was disabling the USB 2.0 Enhanced Host Controller in the device manager. To do this:
    # On the Start menu, click Control Panel.
    # In Control Panel, open Administrative Tools. Note: If you don't see Administrative Tools, look at the left column in Control Panel for a link that says, "Switch to Classic View," and click it.
    # Double click the Computer Management shortcut.
    # In the left column, click on Device Manager.
    # In the right column, click the plus icon next to Universal Serial Bus controllers to expand this selection.
    # Right click on "USB 2.0 Enhanced Host Controller" and choose Disable.
    Unplug iphone from system. Reboot your system.
    Now launch iTunes, wait a minute or so, and plug in your iphone.
    Voila!
    No more reconnecting and disconnecting. I was able to restore and copy my data from my last backup. Unfortunately I did lose several pictures I had taken on my camera as I did not manually back those up like I usually do. Since I had so many problems updating my iphone you would think I would have remembered to back up all my photos BEFORE I did the update...
    Anyway, I hope this helps someone out there that may have a similar setup to mine.
    BTW, the actual chipset USB drivers I have are Intel 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD on my P4PE motherboard.

    Hi! Wow am I glad I found your post. I had the issue with the iPhone disconnecting/reconnecting. It is infuriating. I couldn't figure out what to do, but when I disabled the same USB 2.0-enhanced host controller that you disabled, my syncs seem to work fine.
    The problem is that this also disables USB 2.0. I don't really want to do that. Can anyone comment on why this works and if there is alternative? Are there alternative drivers for USB 2.0 that might work?
    Thanks!

  • IPhone keeps disconnecting . . .

    I am having problems with my iPhone connecting through the router to the internet.
    When I try to use Safari I get the folowing url and eventually an error message something to do with unable to connect:
    dir-625.bsecure.com/newdevice.aspx...  I cannot read anything after that.
    I also get an error when I try to connect with the ap weatherbug.  The eoor says something about to many redirects.
    Any idea what the problem might be?
    Thanks
    Roger

    Hi! Wow am I glad I found your post. I had the issue with the iPhone disconnecting/reconnecting. It is infuriating. I couldn't figure out what to do, but when I disabled the same USB 2.0-enhanced host controller that you disabled, my syncs seem to work fine.
    The problem is that this also disables USB 2.0. I don't really want to do that. Can anyone comment on why this works and if there is alternative? Are there alternative drivers for USB 2.0 that might work?
    Thanks!

  • Iphone was disconnected during restore

    I had a problem with the iphone3.  I was doing a backup and restore and my child disconnected the phone during the process. So now I have a white apple with a hollow line (empty progress bar) but I cannot turn it off or do anything at all. I took out the card but it makes no difference. Any idea how I can get the restore redone?  Thanks

    Yours will be a bit different because we can't force the phone to restart by holding both buttons.
    You can try and put it into 'recovery mode' which is slightly different from 'DFU mode'
    Try the following:
    1) Let the battery run out
    2) Plug the phone in (so it powers on), do not have the phone connected to a computer as this will try something else
    3) As soon as the screen comes on press and hold the home button (make take 30 seconds)
    4) Wait for it to pop up with a symbol showing to connect to iTunes
    5) Try to restore in iTunes
    -Dib.

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