HT4623 iphone updates

I've been trying to update my iphone but I after I tap the "general" tab in settings there is no tab for software update. I have a 3G iphone

If you haven't updated to iOS 5 you have to connect your phone to iTunes to get updates. And I believe that the 3G didn't get the iOS 5 goodness so you will only be able to update to what ever the last version for the 3G was that Apple put out.
http://support.apple.com/kb/HT1414

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HT4623 Iphone update problem, any help?

I hooked up phone to itunes to update to os 6, it did some stuff, but now phone goes black and itunes keeps saying I need to restore to factory settings which I did, as my stuff should be safe on icloud.. but phone keeps saying i need to connect to itunes as if there was some disconnect

If your iDevice is using a version of iOS lower than 5, you will need to use iTunes on your syncing computer to perform the upgrade. Use the Apple link below as a guide for the upgrade.
http://support.apple.com/kb/HT4972
Also read the instructions from the section entitled "Update your device using iTunes" at the link below.
http://support.apple.com/kb/HT4623
Information regarding transferring purchases from your iDevice to iTunes on your syncing computer can be found at the link below.
http://support.apple.com/kb/ht1848

HT4623 Iphone Updating Problems (To IOS 6)

When I update my iphone to IOS 6 using the Macbook Air, After updating the version, The Macbook and the Iphone says it failed, We can no longer activate the Iphone, How can I fix this? Please reply!

possible causes:
1. Your antivirus is blocking access to gs.apple.com.
2. Your phone is jailbroken.
3. Your computer has been used at some time in the past to jaibreak some iOS device (not necessarily the phone with the problem), and its network database was corrupted by the hacking software that was used.
4. Apple's activation servers are down (very rare, and never for more than an hour or so).
For 1. try disabling your antivirus.
For 2. & 3. you need to go somewhere other than an apple forum for help. Although you can try deleting lines containing gs.apple.com from your "hosts" file on your computer.

HT4623 iPhone update

My mum hasn't updated her phone since she has had it, it's ios 4. I was wondering if, if she updated it to iOs 6.1 would she lose all her apps and contacts like I did when I updated to iOS 5?

Gustav
There is no reason that you should be losing apps and contacts on a software upgrade. You must have been doing something else at the sametime, possibly syncing with an out of date iTunes set-up or restoring from a very old back-up.
I just upgraded three devices today and nothing was lost. I also made new iTunes back-ups before I did these upgrades. I did tthe upgrades through the software update found under Settings > General> Software update
Here are directions for an IOS upgrade.
http://support.apple.com/kb/HT4623?viewlocale=en_US&locale=en_US
Hope this gets you and your mom up and running
Cheers

HT4623 Iphone - update and apps

I have recently updated my phone with the new iso6 software update. There was an error in the final stages of the restore. It requested that I restore the phone from the back-up. Unfortantely I have two accounts and it has only restored the icloud account and not my original account. Please could somebody advise how to retreave the apps from the first account back onto my phone. I can see the purchase etc in my account details but no information on how to retreivve them.
Thanks you for your help in advance.....................

Upgrade to a iphone 3GS or higher.
Or use safari for facebook.

HT4623 Iphone update cancelled

I unplugged my iphone when it was updating and now my phone is frozen and states I need to restore the phone. How do I cancel the update?

If you see the iTunes Logo and USB cable picture, then you have to connect it to iTunes and restore. There is no way around it.

HT4623 iPhone update assistance

My iPhone 4 says that I can download the IOS 6 update, however when I attempt this download I receive an error stating "Unable to Install Update .... An error occurred installing iOS 6". Any assistance resolving this issue would be greatly appreciated.

Connect to iTunes on the computer you usually Sync with and “ Check for Updates “...
See the Using iTunes Section Here...
How to update your iPhone, iPad, or iPod touch

HT4623 iphone update 6.0

During my iOS 6.0 update, I accidently declined one of the choices (because I was driving) I think it had something to do with facetime and something else?...Can I still get this update even though my phone states that it is "up to date" and therefore does not give me a prompt to update again?

I'm having the same problem.
When I try to connect to WiFi it takes a lot of time to connect and when it does and I try to open an internet page it says that I don't have an internet connection.
I followed all the steps that were sugested in several communities but nothing solved the problem =(

HT4623 How to download iphone update software via laptop

How to download iphone update software via laptop

If your question is how to download it in its entirety first, so that you can update quickly and not have to worry about anything going wrong in the middle of the update, the solution is to download the update file separately, without iTunes, and without having to have your phone tethered to your computer while simply downloading. The download file is an IPSW file; softpedia has a link to it and complete directions for how to install it at http://mac.softpedia.com/get/iPhone-Applications/Tools-Utilities/iPhone-Firmware .shtml. Make sure to click on the correct download link; you don't need to install their downloader or any extraneous software.
Do NOT click on the big download button underneath this--
iPhone and iPod Firmware (iOS) 5.1.1.
Instead, click on the little bitty download button underneath that.
Once you get the file downloaded (the one today is 803 MB, so, depending on your internet connection, it may take a while to download), connect your phone and open up iTunes and shift/click on the Update/Restore button and then browse to tell iTunes where you have saved the IPSW file. I am told that, with Macs, you have to Option/click in iTunes to get to where you can tell it where your downloaded file is located.

My phone wont back up or sync to itunes 10.6. i have a windows 7 32 bit laptop. i have tried updating the ios and receive the message saying it cannot connect to the iphone update server please check network connection. any help

have a iphone 4. i have downloaded the latest version of itunes to update the ios. I am having problems with the back up and sync and also the update. the update error message is coming up saying it cannot connect to the iphone update server. I am useing a windows 7 32 bit laptop. I have also reset my phone to factory settings. Would taking it to one of the stores and they would do it for me??
any help will be great thank you

All I can tell you is that I am having the exact same problem with an iPod Touch and that I was running iTunes 9.2.1.5 at the time it happened. Upgraded to 10.0.0.68 hoping that it might help, but no joy.
I don't want to do a restore just now since the Touch seems to be working fine. Restore will have to wait until I have plenty of free time in case something goes wrong.

Is there a problem with iPhone update server, I can't seem to update my IOS on my wife's 3GS iPhone, keep getting message that the server is not reachable, yet I am connected to internet and had no problem syncing the phone or downloading iTunes software

What's up with the iPhone update server. I have repeatedly tried in recent days to update the IOS software on my wife's 3GS iPhone but keep getting message that the iPhone update server cannot be contacted. The phone syncs normally and I am sure I am connected to the internet properly. Also I have successfully updated ITunes software during this same time frame. What gives??

Try this support document http://support.apple.com/kb/TS3694 and look at this section.
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

HT203163 I am not able to access to iphone updates/store; as secure link to itunes store failed. I tried to turn firewall off, reinstall itunes and other troubleshoot options but none of them works.....

I am not able to access to iphone updates/store; it displays the message under diagnostics 'secure link to itunes store failed'.
I tried to turn firewall off, reinstall itunes and other troubleshoot options but none of them works......
Please help.

Update: I tried the "Toshiba Recovery Wizard" after everything else either fizzled out or hung up. After going all the way thru the recovery process (up to 100%), I finally got an error message.....it didn't work. And now, when I fire up the computer, I don't even get to that menu with the recovery options....the only thing I can boot into is the screens with the various ways to run your OS (in "safe mode", "safe mode with networking", etc).
I'm not a techie, but I'm guessing at this point, the part of my hard drive that got damaged in the fall was, at the very least, the partition with the recovery data. Couple that with the fact that this cheapo Toshiba laptop didn't even come with recovery disk (or ANY kind of disk, even basic installation software!), I'm screwed: I don't see any way to get a workable computer now without some kind of disk to boot from. So NOW my concern is more about spending the $$ for a new OS and THEN finding out the hard drive has other problems too...is broken in some other way to boot.
How to check this? As I said, I did run "chkdsk" back when I could get into the recovery menu and run the fix-it programs. It didn't note any problems. Thinking of taking this opportunity to upgrade to Windows 7 from Vista (which I never liked), but I have to know that the computer is otherwise ok....how to be sure?

I cannot update my iphone the iphone update will download completely i then recieve an error message that my network settings are incorrect or my network has timed out and to try again later. i have tried 3 different networks

please help i cannot update my iphone . i am running itunes 10.5 and this updated and installed fine.
the iphone update will download all 774 mb but each time the download finishes i recieve the same error message.
this says that the network settings were incorrect or the network timed out please try again later.
i have tried using 3 different internet networks and the connection have been fine.

I've been getting timed out for 2 days now, what finally worked for me was not plugging the phone into the computer and just doing the update through my wifi, worked perfectly, took less than 15 minutes

Iphone update server could not be contacted

Hi
I've been trying to update my iPhone to the latest firmware, 3.1 and it is just giving the error message:
iphone update server could not be contacted
Please can someone help me.
Thanks

I have the same problem, picked up my new 3GS iPhone yesterday, want to upgrade to 3.1 and constantly get this message now for the last 24 hours... What's going on, I can still access iTunes Store...
Please advise...

Please Help!!! 'iTunes cannot connect to iphone update software server'

I cannot 'Restore' iPhone 3G to pass on to my fiance, after she kindly allowed me to get a new iPhone4 because iTunes 'cannot connect to iphone update software server'. I have tried both our laptop and desktop - both connecting to the internet fine - but neither will connect to the iTunes store nor update servers!!
Not sure what to try next, have tried setting up new user to no avail.
I have followed the support guidance and I am not connected through proxy.
Diagnostics reported as follows:
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Inc. Dell DV051
iTunes 9.2.1.5
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.2.0 (214.3)
iTunes Serial Number 098625257EFAC14A
Current user is an administrator.
The current local date and time is 2010-07-25 12:16:28.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
Intel(R) 82915G/GV/910GL Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {F45A9B15-8BE6-4964-8534-71947B51A91B}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.77
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: No
DHCP Server: 255.255.255.255
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers: 192.168.1.1
192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-07-25 10:25:45.
** Device Connectivity Tests **
iPodService 9.2.1.5 is currently running.

Right, I'm going to try something, if this works, then this'll probably fix a lot of iTunes problems.
1: Make sure your whole iTunes database is backed up.
2: Uninstall iTunes, then run "Revo Uninstaller", this will remove ALL traces of iTunes from you computer, not your library.
I've found out that when un-installing or re-installing over a previous version of iTunes will carry over some problems from previous versions, or even create problems. Registry leftovers can be a problem also. Completely removing iTunes using "Revo Uninstaller" then re-installing will have the same effect as installing iTunes from a fresh OS install. Typically iTunes should be problem free when installed totally fresh.
3: Re-install the correct version of iTunes fresh and try again.

HT4623 iphone updates

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