HT4623 ive tried to update my iphone 16gb but it freezers on the instalment why?

my mum got given a iphone 3gs 16gb for christmas and it needed updating to 6.1.0 so we updated it  but it just freezers when installing it all the screen is just the apple sign with a loading bar and stops half way thru can you help??

If you did a backup of the device prior to updating, you should not have a problem. What was the error?

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