HT4623 Keeps saying my iPad is up to date with version 5.1.1. How do I get newer iOS installed.

Why can't I upgrade to ios 6? All apps I try to download say I need it to run

To find apps for iOS 5.1.1, see:
App Store: Downloading Older Versions of Apps
Finding iOS Apps Compatible with Older Devices

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Hi! I sold my Iphone on ebay. The seller wants to connect the Iphone with his Apple ID, but it did not work because it says that the Iphone is already connected with another Apple ID. How can I get rid of this old connection? What do I have to do?

Hi! I sold my Iphone on ebay. The seller wants to connect the Iphone with his Apple ID, but it did not work because it says that the Iphone is already connected with another Apple ID. How can I get rid of this old connection? What do I have to do?

What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT5661
MaggySimpson wrote:
Hi! I sold my Iphone on ebay.
Follow the instructions to remove a device you no longer have.
From here > http://support.apple.com/kb/PH13695?viewlocale=en_US

My imovie keeps saying "open itunes to populate this list" but itunes is opened. How do I get my itunes back on imovie?

I have restarted my computer a bunch of times. I've opened itunes first then imovie but it just says it's loading itunes...but it continuously does that and doesn't load any songs from itunes. It's the first time this has happened and it's ******* me off.

After a a lengthy conversation with Apple Tech. ($20), my problem seems to be solves. The Iphoto problem solved by trashing the plist file. The Itunes was more involved. We had to create a new Itunes folder and import the files into the new folder; and then import the playlists.

I have an ipad and iphone sharing icloud. The ipad is using 268mb, the iphone 2.6. My plan is 5gb but it keeps saying I don't have enough space to back them up. How is this possible?

I have an ipad and iphone sharing icloud. The ipad is using 268mb, the iphone 2.6. My plan is 5gb but it keeps saying I don't have enough space to back them up. How is this possible?

Hey sameyrs2,
Thanks for the question. Based on what you stated, it seems like you are getting a message when trying to backup to iCloud. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
iCloud: Understanding Backup alert messages
Manage your iCloud storage
Thanks for using Apple Support Communities.
Cheers,
Mario

I have just got an ipad mini 2 and i am trying to back it up however it gets to step 4 then keeps saying syncing ipad but now wont change, what shall i do?

i have just got an ipad mini 2 and i am trying to back it up however it gets to step 4 then keeps saying syncing ipad but now wont change, what shall i do?

Hi Gavinchick,
Thanks for visiting Apple Support Communities.
Start with these tips if your iPad mini is stuck on "syncing" when you try to back it up:
Update to the latest version of iTunes.
Plug the device directly into a high-power USB 2.0 port on the computer. If possible, use a USB port on the back of the computer.
Avoid plugging the device into a keyboard, display, or standalone hub. The USB ports on these accessories may be low-power or only offer USB 1.x connections.
If you are using an accessory, remove the accessory and connect the device to the computer using only the Apple 30-pin to USB Cable or Lightning to USB Cable.
If you have access to additional Apple 30-pin to USB Cable or Lightning to USB Cables, try testing with another if the first one doesn't work.
Restart your computer and device. To restart your device:
Hold the power button until "slide to power off" appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.
Disconnect all USB devices from your computer, except for your keyboard and mouse. Then reconnect the iOS device. If the issue is resolved, reconnect other USB devices, testing after each connection.
You can find these steps and more information here:
iOS: Troubleshooting USB connection
http://support.apple.com/kb/TS1286
Cheers,
Jeremy

HT1688 Hi, just bought my daughter an Iphone 4s and I can't get it to let her on youtube, Facebook etc., keeps saying no internet connection. My husband and I have 3G smartphones and we can get on them on ours, so I'm not sure what I'm doing wrong. Also,

Hi, just bought my daughter an Iphone 4s and I can't get it to let her on youtube, Facebook etc., keeps saying no internet connection. My husband and I have 3G smartphones and we can get on them on ours, so I'm not sure what I'm doing wrong. Also, my other daughter has the same phone and has no trouble getting on these sites either. Any information to help is greatly appreciated. Thanks

Well, did you activate this new phone?

Itunes says that the version of software on my ipod touch 3rd gen is up to date, but IOS 5 is avaliable. I have checked for software updates for days but it keeps saying that 4.2.1 is the current version. Why cant i get IOS 5?

itunes says that the version of software on my ipod touch 3rd gen is up to date, but IOS 5 is avaliable. I have checked for software updates for days but it keeps saying that 4.2.1 is the current version. Why cant i get IOS 5?

bradenfromwaikerie wrote:
itunes says that the version of software on my ipod touch 3rd gen is up to date, but IOS 5 is avaliable. I have checked for software updates for days but it keeps saying that 4.2.1 is the current version. Why cant i get IOS 5?
because you do not have a 3rd generation device. The OS Version says so , otherwise you would be at 4.3.5 minimum and also Itunes is also always correct in determining if you have the latest OS ( if not it fetches the newest from Apple's Servers ) . And because a 2nd generation iPod stops at 4.2.1 you can't get the newest OS, because your device is old. Buy a new iPod , they have iOS5 preinstalled.

My iPad is disabled, but I know the passcode.. When i connect it to iTunes it says it can't access it because it has a passcode. How can i get rid of the passcode without resetting the iPad? And if there is no way to do so, how do I completely reset it?

My iPad is disabled, but I know the passcode.. When i connect it to iTunes it says it can't access it because it has a passcode. How can i get rid of the passcode without resetting the iPad? And if there is no way to do so, how do I completely reset it?

How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.htmlhttp://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tbhttp://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Devicehttp://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htmhttp://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

HT201263 i do all this process but it keep saying thats there is an error (9) with the device

i do all this process but it keep saying thats there is an error (9) with the device

See this support document for help with restore errors. http://support.apple.com/kb/TS3694

Macintosh Clients keep saying that they are up to date when they are not!!

All My Macs keep saying that they are up to date when looking at the local SUS server. There not up to date and there are loads of updates that are downloading onto the SUS, do I have to wait for the updates to finish downloading before the cleints can get their updates?

Hi
When inspecting the updates in the Service GUI do they have a light blue circle by the side of the update? If they don't they've not been downloaded yet.
Depending on your internet connection and bandwidth it can take up to 3 days (sometimes longer) to download them all. Once downloaded they should be available assuming everything else is configured as it should be. By this I mean, as a minimum, a correctly configured DNS Service that does not involve the use of .local for the domain suffix.
HTH?
Tony

Hi trying to set up new Time Capsule, it says I need a newer version of Airport Utility, how do I get this?

Hi trying to set up new Time Capsule, it says I need a newer version of Airport Utility, how do I get this?

You need to be running at least the Lion (10.7.5) operating system or higher on your Mac, or using an iPhone or iPad with AirPort Utility installed on the device to set up the Time Capsule.
Check the System Requirements for the Time Capsule to confirm.
Setup and Administration
iPhone, iPad, or iPod touch with iOS 6 or later and AirPort Utility 1.3
Mac with OS X Lion v10.7.5 or later and AirPort Utility 6.3 or higher
http://www.apple.com/airport-time-capsule/specs/

My daughter's iPad is backing up to my iCloud, which is how we set it up originally. Now she has her own iPhone with her own iCloud. How can I get her iPad to back up to her own iCloud?

My daughter's iPad is backing up to my iCloud, which is how we set it up originally. Now she has her own iPhone with her own iCloud. How can I get her iPad to back up to her own iCloud? Her iPad is taking up 3.4MB of my 5MB. I need my space back!

kat...mom wrote:
I suppose ya. If she deletes my account from her iPad it won't affect my account, right?
Yes, that's correct, it won't affect your account or your devices in any way.
Use the delete account button in the iCloud settings.
Then enter her iCloud details in the new screen that appears and log in. She should then be returned to the screen above but with her Apple ID at the top, enable the services she wishes to use and then tap the storage & backup option and ensure that iCloud backup is turned on.
settings

HT201317 When I go to log onto iCloud using my Windows 7 and it asks for my login information, I get the error saying my Apple account is valid but not an iCloud account. How do I get an iCloud account? Thank you

When I go to log onto iCloud using my Windows 7 and it asks for my login information, I get the error saying my Apple ID is valid but not an iCloud account. How do I get an iCloud account?
I don't have any apple products personally, this is for work to use Photo Stream so when Superintendents & Project Managers take pictures of their construction site, I am able to have those images immediately.
Thank you

You can not create an iCloud account using a PC, you will need an Apple product. Once the account exists you can logon to it from a PC.

I updated my iMac, and my mail no longer works. It says all of my accounts are "offline". Safari is fine. How do I get my accounts back online?

I updated my iMac and now my Mail does not work. It says all of my accounts are"offline". Safari is fine. How do I get my accounts back online?

Hello there, Lynn.
The following Knowledge Base article explains and offers up some troubleshooting recommendations for issues with email acounts showing offline on Mac Mail:
Mail (Mavericks): If a mailbox is offline
http://support.apple.com/kb/PH14925
Lightning bolt icons next to mailboxes in the Mail sidebar identify accounts that are offline.
To take an account online, click the lightning bolt icon. Or choose Mailbox > Online Status > Take [account name] Online, or Mailbox > Take All Accounts Online.
If you can’t take an account online, make sure you’re connected to the Internet. If a warning icon appears after the account name, click it for more information.
Use Connection Doctor
Some mailbox names can appear dimmed if you don’t have permission to access them, such as “public” mailboxes on a server, or if the mail server is unavailable.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I have an app that is in my update section and it says it is not compatible with the I pad. How do I get rid of it?

I have an app that is in my update section and it says it is not compatible with the I pad. How do I get rid of it?

Never mind, I just needed to delete the app! Which I thought I had done it was hiding right in front of my face!

HT4623 Keeps saying my iPad is up to date with version 5.1.1. How do I get newer iOS installed.

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