HT4623 My Apple 4s phone is frozen up and I can't do anything on it. I was updating my IOS to IOS7 as prompted to on the screen when I reached the part where it asked for an backup E-mail address. I supplied this and it froze up and won't even turn off

I received a prompt on the screen of my Iphone 4S to update my IOS to IOS7. I clicked on "Start" and went thru and supplied all the requested info. It asked me for an alternate back-up E-mail address, I entered this on the screen and when I clicked on "Next" it would go no further on this setup. Now I can't do anything because it's like it totally froze up. I can't even turn my phone off nor go forward or anything. What can I do to turn my phone off and totally stop this update???

Hi Genoc728,
Thanks for visiting Apple Support Communities.
If your iPhone is unresponsive and can't be turned off, you can reset it. See this article for the steps, and other helpful troubleshooting tips for an unresponsive device:
http://www.apple.com/support/iphone/assistant/phone/#section_1
Regards,
Jeremy

Similar Messages

HT5312 Ok So I did everything it told me but then when I went to the part where it asks you the security questions (Third picture) It didnt have send reset security info thingy! So how am I supposed to reset them now?

Ok So I did everything it told me but then when I went to the part where it asks you the security questions (Third picture) It didnt have send reset security info thingy! So how am I supposed to reset them now?

The email response is automated, and almost certainly is detected as "junk" or "spam". So, try again and check your spam folders for their reply.

HT1369 my 3gs is stuck in restore mode and when i hook it to my computer to update it goes all the way thru till its to the part where its waiting for iphone and that's it it stays there no matter how long i leave it hooked up.. does anyone know how to fi

my 3gs is stuck in restore mode and when i hook it to my computer to update it goes all the way thru till its to the part where its waiting for iphone and that's it it stays there no matter how long i leave it hooked up.. does anyone know how to fix it??

That does happen. It depends on how hard the server is being hit, as well as the connection speed of your system. If you are on a windows system, you will want to disable any antivirus or firewall software during the download.

Been using an ipad 2 without passcode for quite some time. While upgrading to ios 7, I enabled Find Iphone on the Ipad. It asked for passcode and I gave one. Now I forgot it.

Been using an ipad 2 without passcode for quite some time. While upgrading to ios 7, I enabled Find Iphone on the Ipad. It asked for passcode and I gave one. Now I forgot it. Connected it iTunes (on my windows 8 system) with which I sync and that too required an update as old version of itunes cannot read ios7. Problem is itunes does not want to get updated. Some vague error on not having right to write a file in ProgramData folder wheras as an admin i have full rights. Next I downloaded the install file from itunes site - no luck it would not install. Then I tried to remove itunes - it does not want to go. Am at wits end... Is the option only to restore it as a new Ipad?

Place the iPhone into recovery mode and restore the iPhone with iTunes on your computer.
http://support.apple.com/kb/HT1808

My Macbook Pro is about 4 to 5 years old. I've noticed the last few months that speed was becoming much slower. It slowed to a crawl last week and won't even turn on now. Where do I take this to near Jackson, Michigan for service?.

My Macbook Pro is about 4 to 5 years old. I've noticed the last few months that speed was becoming much slower. It slowed to a crawl last week and won't even turn on now. Where can I take my Macbook Pro for service near Jackson, Michigan?.

Things You Can Do To Keep Your Computer From Slowing Down
If your computer seems to be running slower here are some things you can do:
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Repair the Hard Drive - Lion
Boot from your Lion Recovery HD. When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Restart your computer normally and see if this has helped any. Next do some maintenance:
Suggestions for OS X Maintenance
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems. For more about malware see Macintosh Virus Guide.
I would also recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, or Cocktail 5.1.1 that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Data Backup
3. Deja Vu
4. SuperDuper!
5. SyncTwoFolders
6. Synk Pro
7. Synk Standard
8. Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time, then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file.

I've followed all the instructions in order to restore my ipod touch yet it won't even turn off or show the red slipper to shut down. I've tried holding down both buttons each at a time it doesn't do anything. Anybody ever experience this? If so help?

I've followed all the instructions in order to restore my ipod touch yet it won't even turn off or show the red slipper to shut down. I've tried holding down both buttons each at a time it doesn't do anything. Anybody ever experience this? If so help? Should I just go to the apple store?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

T-code of the window where it asks for evaluation path.

Hi,
I want the T-code of that window where it asks for evaluation path. I want to generate the report in OM

Hi,
If you are creating repoert through HIS tool, you can use OODS T code to declare the Evaluation path.
Tomesh

My iphone 4s is in recovery mode, when i plug it into my computer, itunes can find it and starts to restore and update it, but then it gets to the part where its waiting for itunes, my computer hasn't found it. how do i get my computer to find it?

My iphone is in recovery mode, and when i connect it to my computer it makes the connected noise and itunes finds it, it starts to restore and update but it gets to the point where it says waiting for iphone. My compuer hasnt connected my iphone. i dont know how to make it conect :S Someone help! ive been trying for three hours!

i have, its connected to my sisters computer,it starts to restore then says there was a problem downloading the software for the iphone, the network connection has timed out. what does this mean?

My ipod is stuck on the apple screen and itunes doesnt recongnize the ipod ive help both buttons and it wont even turn off please help

Please help I just bought this Ipod used and didnt know it was stuck on this screen. It is stuck with the apple screen and wont turn off even after holding bothe the on/off button and home button at the same time, itunes does not even recongnize the device i need to find a way to do a complete restore as if it were just purchased please help

Have you tried connecting it to your iTunes library in recovery mode using the instructions in this Apple support document?
http://support.apple.com/kb/ht1808
B-rock

My screen is white. The ipod won't do anything. Won't even turn off. What should I do ? ? HELP PLZ

I was using my Ipod, sat it on my desk, turned around to look at something. When I turrned back around, the screen had a black apple with a line under it. Wouldn't turn off, so I held both buttons in and then it went off. without touching anything, it came back on with the apple, then it (the apple) started fading. Now I have a white screen. I tried plugging it into usb port, still nothing.It won't show up on my computer or turn off. Just sitting here with a white screen. What should I do? HELP.Somebody ? Plz ! ! !

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Hi. i tried to sign out from icloud and the icon signing out is still working. will i loose everything now i have saved on my mac? i cant even turn off the mac because system preferences is still working .....

Hi
I signed out from my icloud because wanted to change my maill address and password for it cause couldnt connect with my old password and mail acc i dont know why.But then realised that i will loose all my data...
Will i loose eveything i have saved now on my mac by signing out the icloud?
and is still 'signing out'...cant turn off my mac and 'system preferences' is still working..
Can i re instal it back?
Please advice what to do ....how to cancel signing out....turn off my mac...or re instal icloud...
Thank you

I have the same problem. Unfortunately, the troubleshooting link you added has the first step listed as "Verify that FaceTime is enabled in FaceTime > Preferences" which we (the original poster and I) can't do as our Preferences are greyed out. We can't click on them to verify anything.
In FaceTime itself it's verified my apple id (also double checked via the site) and then it says the email is "verified" but then it freezes and after a minute or so it says "Could not verify the email address. Please check your network connection and try again."
After checking the network connection, it still doesn't work. It's rather frustrating as it all worked fine until about a week or two ago.
Any help would be appreciated.
-H

My ipad is locked up and will not even turn off. Message says, "This Ipad hasn't been backed up in two weeks. Backups happen with this Ipad is plugged in, locked, and connected to Wi-Fi. Ipad is charged and on WiFi and is totally locked up

My Ipad is totally locked up and will not turn off. What is the problemo?

Have you tried resetting your iPad?
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds). Ignore the "Slide to power off"

After I factory reset my Iphone 4s, I can't finish the step where it ask for WIFI Network, I guess it don't detect WIFI and can't connect to iTunes also. What should I do?

I can't finish the step after I factory reset my iphone 4s because I can't get thru with the CHOOSE YOUR WIFI NETWORK

If you can't see your WiFi then is your router broadcasting the SSID or do you not get to that point?

My iPad screen is frozen. How do I get it unstuck? It won't even turn off

My iPad's screen is frozen and I can't shut down to unfreeze it.

Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
Fixing an iPad Home Button
http://tinyurl.com/om6rd6u
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

I updated my 3gs and it wiped all my apps, now when trying to rebuy the apps it is asking for a postcode(i live in ireland where there are none)and it also will not accept my payment card type.any help greatly appreciated

I updated my 3gs and it wiped all my apps, now when trying to rebuy the apps it is asking for a postcode(i live in ireland where there are none)and it also will not accept my payment card type.any help greatly appreciated

I cannot find this 300GB "Backup" in the Finder, only in the Storage info when I check "About This Mac".
You are probably using Time Machine to backup your MacBook Pro, right? Then the additional 300 GB could be local Time Machine snapshots. Time Machine will write the hourly backups to the free space on your hard disk, if the backup drive is temporarily not connected. You do not see these local backups in the Finder, and MacOS will delete them, when you make a regular backup to Time Machine, or when you need the space for other data.
See Pondini's page for more explanation: What are Local Snapshots? http://pondini.org/TM/FAQ.html
I have restarted my computer, but the information remains the same. How do I reclaim the use of the 300GB? Why is it showing up as "Backups" when it used to indicate "Photos"? Are my photos safe on the external drive?
You have tested the library on the external drive, and so your photos are save there.
The local TimeMachine snapshot probably now contains a backup of the moved library. Try, if connecting your Time Machine drive will reduce the size of your local Time Machine snapshots.

HT4623 My Apple 4s phone is frozen up and I can't do anything on it. I was updating my IOS to IOS7 as prompted to on the screen when I reached the part where it asked for an backup E-mail address. I supplied this and it froze up and won't even turn off

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