HT4623 My husband just did the update for his iPhone 4, his phone is frozen with the iTunes page and a usb cable across the homescreen. He's tried holding down all the buttons all at the same time. can't shut it off. popped out the sim card, won't charge

We just did the iPhone update ios 6. The screen is frozen with the iTunes logo and a picture of a USB cale across the screen. none of the buttons respond.The phone does not recognize the apple USB when connected. We tried holding all the buttons down at the same time and also removed the SIM card and reinserted.

If it's not being recognized while it's in recovery mode in your itunes, try this
plug the phone into the usb attached to the computer
hold down the home and sleep/wake button on top simultaneously until the phone's screen goes black
When the screen goes black, release your finger from the sleep/week button on top but continue holding the home button until you see a dialog on the itunes screen on your computer that says 'itunes has detected a device in recovery mode'
then say 'ok,' select 'restore,' and say 'restore and update'

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HT4623 So just like last time I tried to update my iPhone software...MY PHONE IS FROZEN. Displaying iTunes icon and a USB cable I pressed the Power button and the menu botton together until the apple icon appeared held them down for 10 secs & NOTHING No

So just like last time I tried to update my iPhone software...MY PHONE IS FROZEN. Displaying iTunes icon and a USB cable I pressed the Power button and the menu botton together until the apple icon appeared held them down for 10 secs & NOTHING Now what? Do I just wait for the battery to run out?

Hi Careesa,
Your iPhone is in recovery mode-- you need to connect it to your computer and, most likely, iTunes will ask you to restore it. If you recently backed up this shouldn't be too much of a problem.

HT1222 i just did this update for my iPhone and it has wiped out all my apps, etc. how do i access the backup for my phone so all is not lost?

I uploaded the 5.1.1 iphone update. It seems to have wiped my phone clean of apps, contacts, notes, etc. How do I get them back?

Restore from a backup.
apps you can get it back by either syncing with itunes, or on your phone app store - update - purchased - all or not on this phone, select the app you want by clicking on the cloud next to it.

Tried to update iPhone 4 with iOS7, now it is frozen with an iTunes icon and the recharger icon. I can't get into anything. Restarting hasn't helped

I tried to update my iPhone 4 with the new Apple iOS7. Now my phone is locked with an iTunes icon and my recharger icon. I can't turn it on or get into anything. I can't even receive calls on my phone. HELP!

Same thing happend to my Girlfriend, you will have to connect to the computer and snyc with iTunes. Make sure you update your iTunes software. we had to click on "Restore iphone...". phone updated and she lost everything on phone , we then tried to get everything back and only thing we got was her apps . Good luck hope everything turns out better then us. .

My iphone has just got the itunes symbol and a usb cable showing on the screen it wont turn on or let me do anything what can i do???

i was updating my iphone 3gs software on my pc and it came up with an error and since then i have just had the itunes symbol and a usb cable on my screen. i cant do anything with it what can i do?

The only thing you can do is what the picture is telling you to do: plug it into iTunes and restore it.

Every time i try to download the update for my iPhone through itunes, An error message shows up! The code is -39

Every time i try to download the update for my iPhone through itunes, An error message shows up! The code is -39 Please help! I need to restore my Iphone but it makes me Download the update to IOS 6 first and it doesnt download

i am having the same problem, my error message is that basically it (connection) has timed out! i have tried all day to get it to go thur

I found an iphone3 and it has a passcode... I tried holding down the home and power button to reset the phone while connected to my itunes, but the phone doesnt reset or even turn off. What can i do to use this phone

I found an iphone3 and it has a passcode... I tried holding down the home and power button to reset the phone while connected to my itunes, but the phone doesnt reset or even turn off. What can i do to use this phone

I found an iphone3 and it has a passcode... I tried holding down the home and power button to reset the phone while connected to my itunes, but the phone doesnt reset or even turn off. What can i do to use this phone
We were going by your post. 'What can i do to use this phone"...
No offense intended, it's just that we see thousands of posts where people have different reasons for trying to use a stolen or lost device.

TS3694 I was making the update for my iphone 4s . then he stops. My phone in this time is in the recovery mode and do not take the firmware to open my phone, please can u help me to recover my phone. My current ios 6.0.1. plese send me some thing that is

was making the update for my iphone 4s . then he stops. My phone in this time is in the recovery mode and do not take the firmware to open my phone, please can u help me to recover my phone. My current ios 6.0.1. plese send me some thing that is useful

Thanks for that 'sberman' - because my iPhone is backed-up to my work computer (only at this stage) I have had to call our IT Department in Adleaide. (4 times this morning). The last guy managed to get the phone into 'DFU Mode' - no more recovery mode screen - (kind of 'asleep' perhaps) from my understanding of same. I am awaiting a call again from IT so they can get my computer to actually recognise my iPhone on the C Drive. This also happened to one of my colleagues in Newman (WA). She got so frustrated with the whole process that she bought another phone the next time she was in 'civilisation.' She hasn't had any problems since. (Cross fingers).
Thanks again, Sandra2474.

Apple TV does not work after trying to update software. Main light keeps blinking and on the screen shows itunes icon and a usb cable. What does that means?

My Apple TV does not work after trying to install the new software update. The main light keeps blinking rapidly and on the screen it shows the itunes icon and a USB cable. What does that mean?

The Apple TV is in recovery mode. Try to restore the Apple TV. Follow the link for instructions on the restore process.
http://support.apple.com/kb/HT4367

My iphone is no longer working I have black screen with a picture of the itunes logo and a USB cable. When I try to connect my iphone to itunes the device is not detected, can anyone help me? I desperatley need my phone back

My iphone is no longer working I have black screen with a picture of the itunes logo and a USB cable. When I try to connect my iphone to itunes the device is not detected, can anyone help me? I desperatley need my phone back

I have had a 3GS for 2+ years. After upgrading to IOS 4 (now 4.3.5) I began having problems. In the past week, my screen went to the itunes logo and USB cable twice -- unprovoked -- just found it sitting there like that! I connected to itunes and it did restore from a backup but it is a major inconvenience. I am also searching for answers, but better back-up regularly!

TS1702 iPad is not responding. It ONLY shows an iTunes icon and a USB cable in the middle of an all black screen. Have tried to reset it (not responsive), link to iTunes (not recognized), etc.

iPad is not responding. It ONLY shows an iTunes icon and a USB cable in the middle of an all black screen. I have tried to reset it manually and via iTunes (not responsive), linked it to iTunes (not recognized), etc. Nothing works. This happened after an iTunes updated, after I was asked to "restore" my iPad to factory settings.

Thanks, King_Penguin. Yes, I tryied putting the iPad into recovery mode. It freezes in the black screen with the iTunes and USB cable. When I followed the instructions and then started iTunes, I received the following message: "A required iTunes component is not installed. Please repair or reinstall iTunes (-424040)".
I have unistalled iTunes three times already and donloaded and installed three new versions. No luck.
Thanks a billion once again!

I just did an update for twitter and now when I try to open it, it opens but exits in a second? Help please

I just did an update for twitter on my iPhone 4 and when I try to open twitter, it just closes. Please help

Thanks,
But I just tried and it still didn't work, any more suggestions?

I NEED MY UNBLOCKING CODE FOR MY IPHONE 4S ,I HAVE BEEN INCONTACT WITH MY SERVICE PROVIDER AND THEY CONFIRMED THEY HAVE SENT AN EMAIL TO YOURSELF TO GET THE CODE AND NOW I NEED TO CONTACT YOU MYSELF IS THIS CORRECT AS VODAFONE DO NOT SEEM TO BE HELPING ME

I NEED MY UNBLOCKING CODE FOR MY IPHONE 4S ,I HAVE BEEN INCONTACT WITH MY SERVICE PROVIDER AND THEY CONFIRMED THEY HAVE SENT AN EMAIL TO YOURSELF TO GET THE CODE AND NOW I NEED TO CONTACT YOU MYSELF IS THIS CORRECT AS VODAFONE DO NOT SEEM TO BE HELPING ME

There is no such thing as an unlock code for an iPhone. It's done by restoring the phone using iTunes

My iPad s frozen with only iTunes icon and usb cable showing and cannot access anyhting. Can anyone help? - Apple won't

Since receiving a iOS software update (6.1.2) my iPad has frozen and only the iTunes icon and a usb cable show on screen. I am unable to access any App. Can anyone help or point me in the right direction. this was raised with Apple and ticket number advised on 3rd March but not a word from Apple since.
Thank you

Try and turn off iPad/iPod and proceed to step 3 of Recovery Mode.
Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.

Just did an update for a women's magazine App, but afterwards I can't read a magazine I just bought yesterday. Why not?

Getting very frustrated. I just did an update on an App for a women's magazine, except afterwards I could not read a copy that I just bought YESTERDAY!
Why?? I do not want to have to buy something again that I already paid for.
Thank you if you can help, I really appreciate it.

Try deleting the app. You should be able to dowload it again (look in purchased area).
Barry

HT4623 My husband just did the update for his iPhone 4, his phone is frozen with the iTunes page and a usb cable across the homescreen. He's tried holding down all the buttons all at the same time. can't shut it off. popped out the sim card, won't charge

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