HT4623 my i phone is locked and it's requiring a safety copy, what can i do?

My phone is completely locked, it is asking me to update and make copies of security
i'd appreciate any help

Hi mariofromchi,
Thanks for visiting Apple Support Communities.
See this article for more information if your iPhone is locked:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
All the best,
Jeremy

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Hi,
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Moh'd . Hassan wrote:
how can i format an iphone with an differant apple id ?... the phone is locked and it needs the original apple id to activate it which i dont have .... help me
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HT1766 what do i do when my phone is locked and it says to connect to itunes?

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Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
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In the meantime we used it as a device to check emails and games etc.. We put a pass lock and after many failed attempts we forgot what it is. Now the phone is Disabled and iTunes can not fix it since it can not update the Software without the phone being officially unlocked..
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gencml wrote:
We put a pass lock and after many failed attempts we forgot what it is. Now the phone is Disabled and iTunes can not fix it since it can not update the Software without the phone being officially unlocked..
any idea how to do this?
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HT4623 my i phone is locked and it's requiring a safety copy, what can i do?

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