HT4623 My iPhone 4 has become unresponsive during the update. It's showing a progress bar and has not moved for over half an hour can anyone help ?
My iPhone 4 has become unresponsive during the latest update I have a progress bar about half way through the update and it hasn't moved for about an hour can anyone help???
Hey Ali.M27,
Thanks for the question. I understand you are experiencing issues with your iPhone during an iOS update. If your issues persist, you may need to restore your device in recovery mode:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M.
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Error 23, 28, 29: These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with the white USB Dock Connector cable that shipped with your device, on a known good computer and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue. Out-of-date or incorrectly configured security software can also cause these errors.
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Try resetting it while it is connected to power: Hold down the home and sleep button, wait for the Apple logo, let go of the buttons. It is connected to a wall charger?
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Hey leafxxx,
Thanks for the question, and welcome to Apple Support Communities.
The following resource provides troubleshooting steps if your iPhone is not displayed in iTunes when connected:
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http://www.apple.com/support/iphone/assistant/itunes/
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Try:
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It hasnt been jailbroken has it?
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