HT4623 my phone is frozen on apple icon what can i do? i was in process of updating

was updating it using wifi then said to hook up to computer and then it just froze once hooked up to computer

Reset, hold both home and power buttons until the iPhone begins to start. If still problem, you may have to Restore iPhone on computer with iTunes. If this is not working. Open iTunes on computer. Connect iPhone to computer with USB Cable. Hold both home and power buttons until iTunes recognizes iPhone in Recovery Mode, usually takes about 20 seconds of holding both buttons. Click the Restore button of iTunes.

Similar Messages

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    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

  • HT4623 My phone just shows the Apple icon..Cannot power off or anything else.

    I cannot use my phone.   just shows the Aplle icon..cannot power off or restart

    Go to this article read direction follow directions for Recovery Mode.
    good luck
    http://support.apple.com/kb/TS1441?viewlocale=en_US

  • My Sleep button doesnt work and my ipod its frozen in apple screne what can i do??!?!?!?!?!?!?

    My sleep button doesnt work so i tried to restore when i was restoring it was the apple with the loading circle it just stop and it dosent move from 1 day ago an i cant restore with sleep an home button cause it dont work!!!! When i connect it to itunes it dosent apper even if i press the home button.                        PLEASE HELP !!!!!!!!!!!!!!!!!!!!!!!!

    Try the following:
    - A reset. Nothing is lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset network settings: Settings>General>Reset>Reset Network Settings
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  • I have reset the all information in my iphone but the phone hangup on the apple icon and does not start

    I have reset all the information in my iphone 3GS but the phone hangup on the apple icon and does not start an I reset the phone with ON/OFF buttom and the home buttom but still the problem exist

    The Basic Troubleshooting Steps are:
    Restart..  Reset..  Restore from Backup..  Restore as New...
    Try a Reset of the Phone... You will Not Lose Any Data...
    Turn the Phone Off... ( if it isn’t already )
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    The Apple logo will Appear and then Disappear...
    Usually takes about 10 - 15 Seconds...
    Turn the Phone On...
    If that does not help... See Here:
    Backing up, Updating and Restoring
    http://support.apple.com/kb/HT1414

  • Touchwheel 20G IPOD frozen on apple icon after reset

    I have reset my IPOD and it is frozen on apple icon. I have it fully charged and plugged into computer...itunes and computer will not recongnize it. Any suggestions?

    You may want to try a hard reset which involves holding down the PLAY and MENU buttons for a long time(up to 30 seconds)until the Apple logo appears again. Or you can let the battery drain and let it reset on its own at charge up. If that works, you need to put the iPod into disk mode and connect to the computer.

  • My phone keeps flashing the apple icon and going to a black screen.  It will not reset.  How do I fix this?

    My phone keeps flashing the apple icon and going to a black screen.  It will not reset.  How do I fix this?

    also have this problem.  will not reset. checked power cord, it charges other phone. 

  • I selected restore factory settings on my ipod touch but now after restart it stuck on apple icon what will i do anybody help me out plz,even it's not appering on itunes on my p.c

    i selected restore factory settings on my ipod touch but now after restart it stuck on apple icon what will i do anybody help me out plz,even it's not appering on itunes on my p.c

    Try:
    - iOS: Not responding or does not turn on
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • My iPad is not starting, it just shows an apple icon. what should i do?

    my iPad is not starting, it just shows an apple icon. what should i do?

    IF THE RESET DOESN'T WORK, FORCE IPAD INTO RECOVERY MODE
    1. Turn off iPad
    2. Turn on computer and launch iTune (make sure you have the latest version of iTune)
    3. Plug USB cable into computer's USB port
    4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug (very important)
    5. Release Home button.
    ON COMPUTER
    6. iTune has detected iPad in recovery mode. You must restore this iPad before it can be used with iTune.
    7. Select "Restore iPad"...
    Note: Data will be lost

  • HT2188 My software failed a n now all I get is the apple icon! Can anyone help please

    My software failed a n now all I get is the apple icon! Can anyone help please

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • My ipad is syncing notes to an old phone with a different apple id how can I change it to sync to the new iphone icloud is off and so is home sharing

    my ipad is syncing notes to an old phone with a different apple id how can I change it to sync to the new iphone icloud is off and so is home sharing

    Apps and Music are not from iCloud. Are from iTunes and App Store.
    You can change this from: Settings>iTunes and App Stores>Sign out and sign in with new ID, but you will have to pay again to download apps that you already have in your old account. Or leave it as it is to share purchases with your son.

  • My computer turned on and showed a loading bar at the bottom, then that bar disappeared and the loading wheel appeared under the apple icon, what do I do?

    My computer turned on and showed a loading bar at the bottom, then that bar disappeared and the loading wheel appeared under the apple icon, what do I do?

    It is a Mac OS X.
    We still don't know your model--OSX is the operating system, not the hardware model. Please do "About this Mac" from your Apple menu to see a window like this:
    Please tell us what your computer shows for the contents of the two lines I've indicated with red arrows. The processor type will at least tell us to which of the four basic iMac families yours belongs. That's a start and can help you avoid getting advice that is not appropriate to your Mac model.

  • I have an iPad and iPhone.  My husband has an iPad and iPhone.  His iPad is under his own Apple ID, but his phone is under my Apple I D.  Can I change his phone to his own Apple ID without losing things like his contacts and photos?

    I have an iPad and iPhone.  My husband has an iPad and iPhone.  His iPad is under his own Apple ID, but his phone is under my Apple I D.  Can I change his phone to his own Apple ID without losing things like his contacts and photos?

    Create a new user account on the computer that he can log in to.

  • HT204053 SOMEONE STOLD MY INFORMATION OFF MY PHONE, SPYING AND GOT PASSWORD! WHAT CAN BE DONE? THE OTHER USER IS ON MY SAME APPLE ACCOUNT

    SOMEONE STOLD MY INFORMATION OFF MY PHONE, SPYING AND GOT PASSWORD! WHAT CAN BE DONE? THE OTHER USER IS ON THE SAME APPLE ACCOUNT AND TOOK SCREEN SHOTS OF TEXT, PHOTOS MOST LIKELY SAVED IT TO AN APP. ON THE PHONE & OR EMAILED IT TO SELF.

    You need to get control of your Apple ID. Change the password.
    Manage your Apple ID -
    https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
    If you can't change the password because this person ahs changed the password to something that you don't know then contact the Account Security Team to get control of your account.
    Apple ID security issues -
    Call Apple Care for your country and ask for the Account Security Team. They can assist you with your issue.
    http://support.apple.com/kb/HT5699
    The very last thing that you want is to have Apple close down the Apple ID, especially if you have bough t a lot of content through this account in the past.

  • I can not open the phone it stays in black sceen.what can i do

    i can not open the phone it stays in black sceen.what can i do

    Hold both power on and home button together and ignore the red slider until you see the apple logo.  Then let go of both buttons and wait for the phone to reset itself.

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