HT4623 my phone is frozen on the rescue email screen while resetting password
My phone is frozen on the Rescue email screen while resetting password
skysandsyd wrote:
... my iphone froze on the plug in screen.
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Similar Messages
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HT4623 I am stuck at the rescue email screen?
I am stuck at the rescue email screen?
I turned my phone off and turned it back on, I went through the whole process again of setting my phone up and it worked
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I "updated" my iPhone4S 16gig this morning and can't get past the "Rescue Email" screen. I entered emails as well as opted out. I have gone back, but Apple ID Security insists I add security questions and mail. HELP!
Claudius,either you didn't read my post, or you jumped to conclusions. I had a skype account that was created using a microsoft account (NOT THE ACCOUNT I AM USING NOW). PURE MICROSOFT ACCOUNT NO OTHER ACCOUNT LINKING.I had to change the primary mail of that account.I was told "no can do" by skype support.I found that if I went to account settings and clicked on the link on the line below the one that said "MICROSOFT etc" (labeled something along the lines of "TV or Device") I got the opportunity to set the password of the "live:username" account (WHICH YOU COINCIDENTALLY HAVE TO DO IF YOU WANT TO USE SMART TVs ETC).Once that was done, I COULD SUCCESSFULLY DO WHAT SKYPE SUPPORT SAID WAS IMPOSSIBLE- I could change the primary mail address. once that was done, and NOT BEFORE, I linked the account to a facebook account as well, just to be sure I have more than one way to access the skype account. What caused you to get the impression that I was writing something else? furthermore this sentence - "The solution you described in your initial message isn't actually once since all the time you were operating on different account that weren't actually linked" does not make sense, I think you mis-edited it.and I need to point out that you are incorrect. I WAS NOT OPERATING ON DIFFERENT ACCOUNTS I WAS OPERATING ON ONE SKYPE ACCOUNT, THAT WAS CREATED USING A MICROSOFT ACCOUNT just like you say you recommend. I still don't know how you can misread my initial entry like that. If you have a better solution to my initial problem - changing the primary mail of a skype account created throuth either a microsoft account or a facebook account, Please write a sticky to explain how to do it, and please inform skype support that Yes it can be done, and this is the way it is done. So far my "lucky shot" seems to be the only way to do it.
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I was udating my iphone 4 software on itunes, it got all the way to the end, my phone switched off then it said error could not download software and now my phone is frozen on the start screen????
Unplug it and let unit go dead. Then hold your Home button down and plug the USB power cord back in. iTunes should see it and then restore.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
In Memory of Steve Jobs -
My phone is frozen on the apple logo screen that shows when restarting. I tried to restart it again, but it still freezes and stays on that screen . I really dont want to reformat! Does anyone have any idea how to fix it? THANKS!
You have to put it in dfu mode, when its plugged into itunes reset it by holding the home and the power button, when it starts back up let go of the power button and just hold the home button it should find your phone and say its in restore mode. from there you just have to restore it
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Without knowing my phone was updating I unplugged my phone. Now my phone is frozen on the updating thingy and I can put it off or even reconnect to Itunes anymore... Someone can help?
Try the information here:
http://support.apple.com/kb/TS1275
http://support.apple.com/kb/HT1414
http://support.apple.com/kb/TS1275 -
tried to update to the iso6 update i got and now my phone is frozen on the screen the says to plug in to itunes but my computer wont reognize it what do i do
Follow all the Steps here
http://support.apple.com/kb/HT1808 -
My update failed and now my phone is frozen with the apple symbol
I was updating my iPhone and it failed and now my phone is frozen with the Apple Icon. It wont turn off or anything
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I downloaded iOS 7.0 and it makes you set your phone up. I am doing that now, but am stuck at the "Rescue Email" I put in an email and hit Next and it does nothing! HELP
I turned my phone off and turned it back on, I went through the whole process again of setting my phone up and it worked
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Never once has my phone updated without deleting everything. It says "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes. I can't call for help because my phone is frozen on the screen with iTunes. On line live chat won't chat until I give them my serial number which I can't get to because its frozen and can't call for the same reason!! Omg! Someone please help me!?
Morning AppleHlumamkhululi,
Thanks for using Apple Support Communities.
In most cases, the connected iPod needs to be restored.
For more information on this, take a look at this article:
iTunes has detected an iPod in recovery mode - Use iTunes to restore
http://support.apple.com/kb/ts1456
Best of luck,
Mario -
I am using a 3GS iphone. While attempting a download of the new OS IO6 my phone has frozen on the itunes screen. When i attempt to restore I get the Error code 1611. This happens on different laptops. I've followed all the given resolutions with no change.I am using a 3GS iphone.While attempting a download of the new OS IO6 my phone has frozen on the itunes screen. When i attempt to restore I get the Error code 1611. This happens on different laptops. I've followed all the given resolutions with no change?
If you are having the same issue on several computers then it is a hardware issue! Not a software issue! Replacement is the only resolution!
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne -
I Have just tried to update my iPhone 5s to iOS 8.1.2 but my phone has frozen on the update screen what can I do to solve this problem
Hi Michaelcampbell1980,
I understand that you have run into an issue while updating your iPhone. Here is an article that will help you address this issue:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
While updating to IOS7, I reset my Apple ID password, but now I can't get past the recovey email screen. Any suggestions?
Power your phone off and restart it. It worked for me!
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HT4623 at the "Rescue Email" prompt I hit next and it doesn't do anything?
I am trying to update to the iOS7 but when I am at the "Rescue Email" prompt and I hit the next it doesn't do anything, now what do I do?
restart your iphone (turn off and back on again) worked for me
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I added a voucher to my account and now i cannot spend the money on it as it asks me to answer security questions, i have not used the iTunes store in many months and so i have no idea what the answers are to them. And the rescue email i setup is no longer an account I use so i cannot acces it to reset the questions, am i stuck or is there a solution?
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
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