HT4623 MY PHONE IS LOCKED I HAVE AN USB CORD WITH ITUNES LOGO

my phone is locked i have the usb cord with itunes logo on the screen,

i came home to discover the same issue with my ipad3...let me know if anyone knows what is going on. it happened to me after downloading the newest software and leaving it plugged in to power. now it will not do anything, not even reset/restore....please let me know if you hear anything.

Similar Messages

  • HT201413 I have restored and updated my ipod from recovery mode however I still have the usb cord and itunes icon on the ipod when it is switched on. How can I get my ipod to work again?

    I have restored and updated my ipod from recovery mode, however I still have the usb cord and itunes icon on the ipod when it is switched on. How can I get my ipod to work again? I have updated and restored 5 times! When connected to itunes it only shows the summary page saying ipod in recovery mode.

    Fixed it!
    1. Made sure itunes software was up to date
    2. Pressed and held 'home' button and 'on-off' button at the same time for about 10 seconds till ipod reset (I hadn't done this step previously)
    3. Connected to itunes
    4. Pressed restore and update ipod
    Update successful and ipod taken out of recovery mode

  • Screen locked on picture of USB cord and iTunes

    I just bought a 3G from someone. The phone worked fine until I plugged it in to the computer to set it up in iTunes. It went through the process of restoring but will never complete it. The error messag is 1015 which I found means I either need to update iTunes or switch USB ports or switch USB cords. I have tried all of these to no avail. The phone no longer does anything. I can't get the picture of the USB cord with the word iTunes above it to go away. I have just had surgery and can't leave my house for about another 3 weeks so going to the Apple Store isn't really an option for me. PLEASE HELP!

    There are about 16,000 threads for a Google search of that error. Don't go to the Apple support page for it, go to one of the other ones that talk about Cydia, etc.
    Sorry, cannot post a link here regarding a jailbroken iPhone or I would do so.

  • HT1414 how do i go about restore I was downloading iTunes latest version and now have a main screen with iTunes logo  an arrow pointing toward that and a usb cable The iphone is stopped and i have tried to stop and restart the phone without success,Need a

    I am completely new to iPhone Have been trying to set up and use phone toi get some use out of it.
    So i am a 76year old dummy as far as iphone is concerned
    Can anyone tell me what has happened
    Started out updating iTunes and have ended up wiyh a phone that is jammed and failed to restore. So i am going nowhere.
    I know that i should have gone back to the store but not to mobile today so tried to do the job myself. Looked simple!!!
    Any advice on how i can get out of my predicament???

    You need to plug it into your computer running iTunes and restore it. Have you tried that? If so, what happened?

  • HT4623 I phone 5 failed to open up, black screen with apple logo only. Is this a software problem or change the battery?

    My Iphone 5 originally came from Japan. Being resident of the Phil., I let a Technician open it by using x-sim. But now, the maximim charging is up to 3 minutes only. Later on it goes down to 1 minute until it stopped opening up. Only black screen with an apple logo appearing sometimes when plugged to power outlet. Tried to press the power on, but it still wont open.
    What might be the caise of all this. Is this a software or hardware problem? Or is it the battery that the technician suggested?

    johnbrave wrote:
    {snip}
    . . . What might be the caise of all this.
    johnbrave wrote:
    I let a Technician open it. . . {snip}
    When you answer your own question, you don't really need to post it in a support community.  Go to the technician and seek your solution there.  Apple can do nothing for you after unauthorized service.

  • HT1766 what do i do when my phone is locked and it says to connect to itunes?

    what do i do when my phone is locked and it says to connect to itunes?

    If You Are Locked Out Or Have Forgotten Your Passcode
    iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    iOS- Understanding passcodes
         If you have forgotten your Restrictions code, then follow the instructions
         below but DO NOT restore any previous backup. If you do then you will
         simply be restoring the old Restrictions code you have forgotten. This
         same warning applies if you need to restore a clean system.
    A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
    If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
    Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
    Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
    Follow these steps to restore your device:
         1. Verify that you are using the latest version of iTunes before attempting to update.
         2. Connect your device to your computer.
         3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
         4. Select the Summary tab.
         5. Select the Restore option.
         6. When prompted to back up your settings before restoring, select the Back Up
             option (see in the image below). If you have just backed up the device, it is not
             necessary to create another.
         7. Select the Restore option when iTunes prompts you (as long as you've backed up,
             you should not have to worry about restoring your iOS device).
         8. When the restore process has completed, the device restarts and displays the Apple
             logo while starting up:
               After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
              to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
              iOS, keep your device connected until the "Connect to iTunes" screen goes away or
              you see "iPhone is activated."
         9. The final step is to restore your device from a previous backup.
    If you can not restore your device then you will need to go to recovery mode.
    Placing your device into recovery mode:
    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
         1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
             of the cable connected to your computer's USB port.
         2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
             red slider appears, then slide the slider. Wait for the device to turn off.
              If you cannot turn off the device using the slider, press and hold the Sleep/Wake
              and Home buttons at the same time. When the device turns off, release the Sleep/Wake
              and Home buttons.
         3. While pressing and holding the Home button, reconnect the USB cable to the device.
             The device should turn on. Note: If you see the screen pictured below, let the device
             charge for at least ten minutes to ensure that the battery has some charge, and then
             start with step 2 again.
         4. Continue holding the Home button until you see the "Connect to iTunes" screen.
             When this screen appears you can release the Home button.
         5. If necessary, open iTunes. You should see the following "recovery mode" alert:
         6. Use iTunes to restore the device.
    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
    Additional Information:
    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • My Iphone 3s is stuck and will not open, I have an image of a USB cord with an arrow pointing up to the Itune music Icon and my phone won't open or be recognized by itunes or my computer.

    My Iphone 3s is stuck and will not open, I have an image of a USB cord with an arrow pointing up to the Itune music Icon and my phone won't open or be recognized by itunes or my computer. What do I do now?

    Try restoring it using Recovery Mode.

  • I had an iPhone 4 with all my music on it. Got rid of my desktop when I got an iPad. Now I have iPhone 4S. How do I get my music transferred from old phone to 4s and iPad without a desktop with iTunes on it?

    I had an iPhone 4 with all my music on it. Got rid of my desktop when I got an iPad. Now I have iPhone 4S. How do I get my music transferred from old phone to 4s and iPad without a desktop with iTunes on it?

    Restore the device from the backup created.
    If no backup exists, there is nothing to recover.

  • I did the latest update on my iphone and now I have a displayed white usb cord with an arrow pointing to ITunes with the circle with the musical note inside.  I can't turn off the phone nor can I get beyond this display.  Phone goes to voice mail..no ring

    I installed the latest update to my iphone 4 and now all I have is a display of the white usb cord with arrow pointing to ITunes with a clue circle with the musical note in it displayed.  I can't access my phone at all.  I tried calling it and it says unavailable.  I don't know how to restore it...it says it is in recovery mode but when I try to recover, it says no iphone found.
    I have no idea how what to do to restore my phone.  It's fully charged.
    GRRRR

    Put the device in DFU mode (Google it) and restore.

  • Hi, My iphone has locked me out and says iphone is disabled connect to itunes. but my itunes wont connect with my iphone. i've tried everything i can think of and my phone is still locked and i cant sync it with itunes. what else can i do??

    Hi,
    My iphone has locked me out and says iphone is disabled connect to itunes. but my itunes wont connect with my iphone. i've tried everything i can think of and my phone is still locked and i cant sync it with itunes. what else can i do??

    While connected to iTunes, try...
    http://support.apple.com/kb/HT1808

  • HT1689 My phone was locked and it says to connect to iTunes

    My phone was locked and it says to connect to iTunes, what do I do to restore my iPhone and unlock it

    Restore the iphone
    iPhone User Guide (For iOS 6 Software)

  • I just updated my phone and it is now stuck with usb cable and itunes logo and itunes on my computer says I have to restore.  Can I get my phone working again without loosing my photos?

    I just updated my phone and it is now stuck with usb cable and itunes logo and itunes on my computer says I have to restore.  Can I get my phone working again without loosing my photos?

    There is no other way than to plug into a computer to restore the phone. You can use another computer to do so, but in case you did not back up to iCloud your data and settings will be gone.
    Follow this article to connect in recovery mode:
    iOS: Unable to update or restore

  • Phones locked with itunes logo

    tried downloading the latest software and now phone locked with itunes logo cant do anything

    Hi, Brian. 
    Thank you for visiting Apple Support Communities.
    I would first try a reset of the device.  To reset a device,  press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until the Apple logo appears.  You may need to attempt this multiple times.
    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    If the issue persists, you may need to attempt a restore on the device via forced recovery.
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    Cheers,
    Jason H. 

  • After accepting today's update,11/17, my phone has locked up on a plug in to iTunes. Phone responds to nothing. Not even the restart. Help????

    After accepting today's update,11/17, my phone has locked up on a plug in to iTunes. Phone responds to nothing. Not even the restart. Help????

    Check the troubleshooting in http://support.apple.com/kb/TS1538 if you are using a PC or TS1591 if a Mac.

  • HT4623 When I plug my new iphone 5 into my computer and click on itunes, I get a message that Itunes 10.7 is required on my phone. How do I update my iphone5 with itunes 10.7?

    When I plug my new iphone 5 into my computer and click on itunes, I get a message that Itunes 10.7 is required on my phone. How do I update my iphone5 with itunes 10.7?

    Thanks.  My computer is updated.  When I plug my iphone in, it does not pick up my iphone to sync and gives me the message indicated above.
    I cannot sync my new iphone with my computer.

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