HT4623 new iphone 5 home button not working (works 10% of the time, no rhyme or reason)
New iPhone 5, home button almost never works. I occasionally get Siri (which isn't helpful) but mostly have to restart the phone to get out of whatever app I'm in. ANNOYING!!!
Just to cover the obvious, you did peel the protective plastic covering the phone came with? It does not have prepunched holes for the button and the earpiece so the phone will work poorly with it on. Genuine scratch protectors that do have the appropriate cutouts are found at any respectable accessories dealer.
Else, has the phone been moistened accidentally? A wet home button will probably start failing like you mention.
Lastly, remember you're still on warranty for a year, even if you got it on Day One.
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Iphone 4 Home button not working after upgrade to OS 4.3.5
Iphone 4 Home button not working after upgrade to OS 4.3.5.Please help!!!!!!!!
It seems that settings of mail accounts have something to do with it. I've delete my gmail account and am now using Microsoft Exchange. It seems better, yet not perfect. The issue is definitely due to OS 4.3.1
Apple answer is - no answer. It is a shame that the quality of their products, in terms of design and concept, is not match by a care for customers. It is not normal that I, as a customer, have to spend hours reading Apple Discussions forum to try to understand what the problem is. A little more respect for a customer that spend big $$$ buying their products wouldn't hurt. -
iphone 4: Home Button Not Working. The home button only works when it is connected to iTunes, once i disconnet it does not work, i have tried a restore to factory settings but it still is not working. Any suggestions?
Apple, as I said, does not repair your iPhone. All hardware service issues are handled by replacing the unit. So they can't handle the home-button issue without also addressing the issue of the cracked screen, for which they'll almost certainly charge you. But you can make an appointment at an Apple Store or call Apple tech support and plead your case.
Regards. -
My iPod touch 4th generation's on/off button is not responding most of the time. My home button will work 100% of the time. What should I do? PLEASE HELP!
Restore your iPod touch in iTunes.
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I bought an iPhone 4 less than a year ago, then one day the home button randomly stopped working, I bought the warranty so I decided to call in and see what was wrong with it. The girl said that restoring the phone would correct the problem which it did. But it is only a temporary fix, it happens more often now. So I was meaning to call in soon, but the other day my phone fell out of my pocket IN CASE from a foot height and cracked the screen. I nearly threw up. All the years I have had a phone I have never cracked or broken one, strongest screen my ***. Anyway, if I contact them again now will they fix the home button problem? or will they say that the cracked screen is obviously the cause of the home button not working? which it is not!! I don't care about the screen being cracked its not on the actual screen just on the side so its irrelevant to me. Plus I heard it is outrageosly pricey to replace.
Apple, as I said, does not repair your iPhone. All hardware service issues are handled by replacing the unit. So they can't handle the home-button issue without also addressing the issue of the cracked screen, for which they'll almost certainly charge you. But you can make an appointment at an Apple Store or call Apple tech support and plead your case.
Regards. -
Iphone 4 Home button not working after upgrade to OS 4.3.1
I've just upgrade my iphone 4 to OS 4.3.1 and I'm having issues with home button not working. Need to hit it several times before I can close an app or wake the iphone. Any one having this issue?
It seems that settings of mail accounts have something to do with it. I've delete my gmail account and am now using Microsoft Exchange. It seems better, yet not perfect. The issue is definitely due to OS 4.3.1
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IPhone 5s Home button not working - Can't access Apple support :(
I got me new Iphone 5s 5 days backa and after 3 days its home button stopped working properly.
I tired contacting Apple support. Even though my phone is brand new, when I entered my serial ID its says.
"Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information"
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Someone I know got it. I have the recipt of the place from where the phone was purchased. I paid around $650 for this phone and its not geniun!!!
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Iphone 4 home button not working
For the second time in a month, the home button on my iPhone 4 stopped working. First, it stopped intermittently, then it stops entirely. Last time, I powered my phone off and it was fine - until today. I'm syncing now so I don't lose any data, but this time, I think I am going to reset it in iTunes to see if that helps.
Is anyone else experiencing this issue? I got my phone in February of 2011 so it isn't covered by AppleCare, but apparently the hardware is covered under a thing I did at Verizon. Should I just get a fresh phone, even if it is another 4 and not a 4S?Hey, My home button would not work either and noticed it would work on and off sometimes. Finally I realized that it would work on and off after I plugged it in to charge.
So I figured out how to make it work without any reset. It is VERY simple:
1. Plug in you phone with the provided charging connector. (doesn’t matter if it is plugged in to a power source, the connector is going to be used simply as a tool)
2. Use slight force to push the connector a little deeper into the phone. The point is to slightly shift the hardware under the home button.
3. Keep pushing the connector into the phone and or wiggling it until the home button works again. Then carefully and slowly unplug your phone.
I realized that the home button must shift out of position for some reason. By using the connector, you can push the hardware back into place. That is prop why resynching helps. Thats because you have to plug in the phone causing the hardware to shift. I’m no engineer, but it makes sense to me, most importantly, it works!
Good Luck -
IPhone 4, Home button not working, stuck in recovery mode and boots straight into voice control.
After trying everything and failing I still cant work out why this is happening.
I cant restore my phone in itunes, just get an error. My phone boots into voice control for no reason and to top it off the home button stopped working along with all these errors. It cant be a hardware issue. I sent it in and got told I had water damage which is impossible as I treated the phone like gold.
Does anyone have a reasonable explaination as why this is happening and maybe even a solution?
Thanks!try to put your phone in recovery mode. plug into itunes and hold down the home button and top button until apple logo appears and then let go of the top button only. the phone should display plug into itunes.let go of the home button when this happens. disconnect iphone and plug it back in itunes should recognize it is in recovery mode. hit the restore button on summary page.
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Iphone 5 home button not working!!Although me screen is cracked
my screen broke a couple of months ago and now my home button isnt working..any suggestions
Settings App > General > Accessibility > Assistive Touch > ON > tap new white screen button > Home.
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Iphone 4s home button not working
My iphone 4s was water damaged and my home button was not working after that. I have read so many articles about and decided to restore my iphone after cleaned the phone very well. The problem is home button is still not working and my Iphone cannot complete the start up screen which appears 'Activating Your Phone' It says 'It may take a few minutes to activate your phone' but unresponsive.
Please Help !!Take the iPhone to an Apple store genius bar and have the technicians check it and see what they recommend doing. The genius bar checking is free.
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Iphone 5 home button not working
just got iphone 5 replaced by apple store about 3 weeks ago. everything is working fine but now home button will not work properly out of the blue. my phone is runninig ios 7 and has not been placed in water or droped at all.
Replace it again.
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My iphone 5 home button not working and apple guys refused to replace my phone bcoz it has 1 de
Plss help
I'm assuming you meant "1 dent'
That means it has accidental damage which is not covered by the warranty. -
Igot new iphone it had a problem of sleep/off button not working i replaced from care. now the replaced product had a problem that home button not working properly now what i want to do
Hello, krishna kumar.j.
Thank you for visiting Apple Support Communities.
I understand that you are experiencing and issue with your Home button. Here are the troubleshooting steps when experiencing this.
Get help with buttons and switches on your iPhone, iPad, or iPod touch
http://support.apple.com/en-us/HT203017
Cheers,
Jason H. -
IPhone Home Button not working after upgrade to ios 5.1.1
Hey everyone,
I'm pretty sure this is a software failure due to the symtoms the iPhone is showing;
0 - the home button does not work at all when the phone is turned on and running ios 5.1.1, well it used to work okay when i had ios 5.0.1, I upgraded to 5.1.0 and started working randomly, upgraded to 5.1.1 to see if it was fixed with no luck at all.
1 - When locked the screen does sometime light up, like when you press the home button and don't slide the unlock button. but it does not exit apps anytime, I mean it doesn't act like it's pressing the home button randomly but only when the phone is locked.
2- The button does work perfectly when iOS is not running: I can get in and get out of recovery and dfu mode at will, that wouldn't be possible if the button were broke.
3- what else? Oh yea, not really a symtom: Tried the 'home button calibration' several times.
4 - It's not filthy, since I really cleaned it thoroughly with a powerful tiny nozed air blower I got and gave a rubbing alcohol treatment too.
5 - when I shut the phone down it instantly turns back on, I can interrupt the turning on for turning the phone into dfu mode (i'm sure It's in DFU mode because the tinyumbrella log monitor tells me)
I'm now using the 'soft' home button that goes in the accesibility options, but hey, I didn't pay a ton of money for a phone that the same Apple is gonna break down.
It's out of warranty and I don't have apple stores where I live.
I'd downgrade to 5.0.1 in a snap if I could but I'm not into jailbreaking, so the shsh blob thingie is not a possibility.
Any apple dev around that can give me a workaround?
thanks a lot in advance
Added more info ~I had the same problem with Home button not responding after upgrading from iOS 5.1 to iOS 5.1.1 on an iPhone4. I solved it but not sure exactly what fixed it. Here is what I did.
1. Took it local Apple store Genius appointment. They used a special tool and took some lint out of the connector opening. The Home button started working. They said even though the phone was out of warranty, I could buy a new replacement one without a contract for $150.
2. The Home button stopped working when I got home. I got some compressed air in a can and blew the air through the connector to try and clean out more dust. I now keep the phone with the connector opening facing down in my pocket. I also struck the phone downward on my hand or other soft surface to force as much dust out as possible.
3. The Home button still was intermittent. I then tried to do a hard reset by holding the power on key and the Home button simultaneously for about 10 seconds. This doesn't work if the Home button doesn't respond.
4. I connected the iphone to Itunes via the USB to sync the phone. While connected, I did a Hard Reset by Holding the Power button and Home button simultaneously. I noticed the Home button responded better when connected to ITUNES via the USB.
5. I did a backup of the iphone4 by highlighting the iphone 4 while connected to ITunes and right mouse click and selecting BACKUP. I was prepared to reset my phone4 in iTUNES and restore it from the backup.
The phone worked consistently before I had to do this.
6. As a last resort which I didn't need to do, I was going to copy all my settings for the iphone by selecting the phone in iTUNES and looking at all the sync settings. I would then have restored the iphone to original factory settings and then sync the phone using the copied settings. This would have made sure that the backup didn't include the bug.
Fortunately, I didn't have to do step 5 and 6. Things started working after Step 4. So I don't really know if it was the iOS 5.1.1 upgrade or pure coincidence that the Home button stopped working immediately after the upgrade.
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