HT4623 phone froze up and now i only get the apple on my screen wont do anything
My phone froze up this morning now all there is an apple on the screen nothing is working to un freeze any ideas?
My phone just had the same problem. I have tried the hard reset buttons and power up tricks plus holding down home key when connecting to computer. Any suggestions?
Similar Messages
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My iPhone is frozen. It was working find about a hour ago and then for no reason the screen went to the apple logo. I have tried to reset it and that doesnt work. When I press the power/lock button and the center key it turns off but then it comes right back to the apple logo screen and wont go any further. Please help I dont have my stuff saved and would like to keep the stuff i do have on it!!! Every once in awhile the screen will go black for a few seconds then the apple logo pops right back up! I dont know what to do.....
Try to set it up as new device, explained here:
How to back up your data and set up as a new device
First without using the backup, in case it contains corrupt data.
If it works after that, use the backup to restore from. -
I turned off my computer while installing something and now I only get the start-up screen with the apple logo. How do I fix this?
Reinstall OS X:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.
Reinstalling Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer. -
I have uninstalled and reinstalled iTunes Version 11.4.1 and still cannot access. I continue to get the Error 7 Windows Error 193 and now I am getting the Apple Mobile Device failed to start. I can't access any of my music I HAVE PURCHASED. What to do?
I am getting the same error message - error 7, Windows error 193 running iTunes on a PC Laptop (HP) which has been running iTunes previously for at least 2 years.
I followed the Apple support page and uninstalled (in order) all Apple programmes specified, rebooted, then re-installed. Two additional errors crop up in re-installation, the first one is to do with Apple Mobile Support Device Services. It seems that this might be rectified by plugging in said devices before finishing the re-install. The second reads iTunesHelper was not installed correctly please re-install iTunes. This persists. I cannot uninstall iTunesHelper using the Control Panel, but I can delete it using Windows. However, after re-installing again, it still won't run and the original error comes back. I've downloaded and uninstalled 15 times now and this is taking far too long to be acceptable. -
just moved to new home, updated router and new system with Time Warner and now we cannot get the apple any ideas?
Castle15 wrote:
just moved to new home, updated router and new system with Time Warner and now we cannot get the apple any ideas?
Cannot get the Apple.. what?
Model and actual device you are talking about?
Apple covers a pretty huge range.. If you mean extreme.. did you reset it to factory and start over.. that is always necessary when you change a network. You cannot pick up a router from one home and network and plonk it into another and have it work.. aint gonna happen.
You also need to power down any pure cable modem for 20min or so to get it to forget the old MAC address that captured the IP so the Apple ??? has a chance to work. -
I was looking through my pictures and when i tapped to see a specific one my ipod blacked out. Now the screen only shows the apple icon and I cant go anywhere. I tried preshing the on/off and home button but it won't work. I even pressed both at the same time for 10 seconds and still nothing... I connected it to my lap top and went to my itunes account but it tells me that the device that i just plugged in has an error. I already tried plugging it back in several times and it still won't work. I don't know what else to do. I havn't had it for a whole year yet so its still insured to the apple company right? at least thats what I heard
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
HT4623 I switch off my iPhone during update and now it only shows the apple icon?
I switched off my I phone during a update , now it will not switch on properly, only apple icon appears?
Reset, hold both Home and Power buttons until the iPhone restarts. This usually takes about 10 seconds of holding both buttons. If still problem you should Restore your iPhone with iTunes on computer. Here are simple steps. Open iTunes on computer. Connect iPhone to computer. Hold both home and power buttons until iTunes recognizes iPhone in Recovery Mode. Usually takes about 20 seconds of holding both buttons. Click Restore Button of iTunes.
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I reset my old iphone 3 to give to my gtrandson but all I get now is the Apple logo but nothing else. Can anyone help !!
Hi campbellfrompyrford,
Thanks for visiting Apple Support Communities.
I recommend the troubleshooting steps in this article if your iPhone does not start up past the Apple logo:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
All the best,
Jeremy -
PPlease help me I don't know what my next step should be without having to break the bank
You should never try to turn on or charge a wet iPhone until it has dried for a week or so.
If you have tried to turn it on or charge it, then the damage is done.
You can buy an out of warranty replacement. I believe it is $249-ish in the U.S -
please help i upgraded my iphone5 to new ios7 yesterday 2pm and untill now its already 17hours and why cant access or back to normal?is this normal or stil upgrading? it only appears the apple logo on screen and keep coming the logo screen on and off.do i need to bring my phone to apple center or is this iops 7 takes longer time or an hours to successfully upgraded.please help me what can i do?
Anyone have any suggestions? or is everyone else just as clueless as me !
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My ipad2 is not restarting after updating to iOS7, I now only get the apple symbol? Please advise what I need to do to get it working again. Thanks.
Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected. -
iPhone 4, stopped 6.0 upgrade in the middle of install, and now I just get the blinking apple. Can't even get it to restore or recognize my phone when I plug into the computer/itunes....
Did you try to connect in recovery mode? iPhone and iPod touch: Unable to restore
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I have ipod touch 4G . While updating O/S it stopped in between and now it only shows crashed apple symbol. It is neither turning off nor able to go to main screen. what I see is only crashed apple symbol. What to do?
Download RecBoot and see if that will kick it into recovery mode, so your computer sees it and you can do a restore.
Basic troubleshooting steps.
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD -
Tried to open an app and my iPad gen one froze. It only shows the apple on black screen and will show the operating wheel sometimes and while plugged in it will beep every few minutes. Will not load one show anything on screen but the small white apple.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I was updating my ipad and now its stick on the apple logo
so right i was updatiung my ipad through recover mode to the new firmwear and now its stuck on the apple logo and the installation bar isnt moving its froze next to the end, help please ?
Try rebooting the device by pressing and holding the on/off and home buttons simultaneously until the screen goes blank and you see the apple logo again. It should take about 10-15seconds to reboot.
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