HT4623 phone will not switch of and it is frozen

i try to install the new software on my phone but it my phone will not switch off and it still continously shows the sign of the plug pointing to itunes and it is frozen can you help me

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
  Apple Retail Store - Genius Bar

Similar Messages

  • HT1296 my i phone 4s will not switch off and i,ve got apple sign and a bar underneath on screen and it seems to be frozen ,,any body no how to sort it out please

    my i phone 4s will not switch off and ive got a apple sign and a bar empty underneath ,,how do i turn it off and get it working again please , ps i have held down button on top but it will not turn off >??????????

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

  • Have upgraded to IOS 7 now my phone will not switch to cellular data when not connected to WiFi.

    phone will not switch to cellular data since upgrading to IOS 7. Have checked setting and everything is set to use data.

    Hello berkshireds,
    I would be concerned too if my iPhone only connecting to the Internet when connected to Wi-Fi. I recommend following the steps in the following article to assist with your cellular data connection:
    iPhone: Troubleshooting a cellular data connection
    http://support.apple.com/kb/ts3780
    Thank you for posting in the Apple Supprot Communities.
    Best,
    Sheila M.

  • My iphone 4 will not switch on and i have Press the sleep/wake button

    My iphone 4 will not switch on and i have Press the sleep/wake button for more than 20secs. i have also connected the iphone to Itunes but the computer or itunes doesnt recongise the phone is connected. HELP

    If it isn't responding to any of those steps it might prove difficult to extract data from the phone.
    So again your best bet may be the Apple Store, they would be able to help retrieve it I expect.

  • My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode

    My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode as well as the DFU? mode and it still will not work. I have the latest version of iTunes on my Mac. My error code was 2002. I also tried it on my laptop (windows 8.1) and none of the above worked. My error code on my laptop was 02. The phone is through Verizon and it has absolutely no damage. It was working fine up until this and I have been trying to fix it for 2 days. Please help! I am unsure of what version the phone was currently running on before this because I have another iphone that's my primary phone and have not used this one in about a month. I do not believe it was updated to IOS 7.

    Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
    Resolve specific iTunes update and restore errors

  • My ipod touch will not switch on and is no longer recognised by itunes.  Before this i tried to restore it as I was having some problems with it switching off and on by itself randomly.

    My ipod touch will not switch on and is no longer recognized by itunes.  Before this i tried to restore it as I was having some problems with it switching off and on by itself randomly.
    I tried to restore it and I got error code 2009, so I closed it tried again got error code 1659, now it wont do anything and it's not recognized by my pc /itunes please help x

    For the restore error messages try:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting

  • My phone will not come on and this started when I was updating the phone

    My phone will not come on and it is fully charged! This happen while it was updating !!! Helpppp!!

    how much time it will take for updating

  • My iphone 4s wont switch on or reset. i spoke to apple earier and they will replace the phone under warranty. i didnt back up my phone on itunes or icloud. as the phone will not switch on i am unable to do this now. any ideas how i can get these off?

    My iphone 4s will not switch on. Supposidly it has been "charging" all day and stll it does not have enough life to switch on. Rang Apple this morning and they will replace the phone under warrenty free of charge. Only problem is with this being my first Apple product i didnt realise my phone did not automatically back up on itunes or icloud as i had to set this up.
    Now i am trying desperately to get my phone to switch on so that i can save all of the baby pictures of my 7 month old son and its not working. i have tried to reset the phone but it does nothing!!
    Can anyone PLEASE help as i am very upset and do not want to lose these precious memories?

    You cannot get Applecare plus now.
    It is unlikely that they will replace as it is damaged.  The only way to find out is to make an appointment at the genius and and see what they say.

  • My charger switched off my iPhone and now my phone will not switch on unless connected to the charger. But, I cannot access wifi or my sim and the date and time resets. It does not connect to iTunes and freezes after five minutes

    It will not recognise sound and if I take it off the charger, it immediately switches off. I've installed iOS8 previously but nothing is working. Please help!!

    There's only one thing you can do: make an appointment with Apple genius at the Apple retail store for a out of warranty replacement.

  • Downloaded IOS 8.1.3 and now phone will not switch on or charge

    I updated my Iphone 5c with IOS 8.1.3 and now it is in recovery mode and will not switch on or accept a charge for plug in , battery or car charger.
    HELP !

    Hello brianjohnwatt,
    Welcome to Apple Support Communities.
    The article below provides troubleshooting tips that should help you resolve the issue with your iPhone 5c not turning on since updating iOS.
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    Take care,
    -Jason

  • After the ios 7.0.3 update, my phone will not access cellar and thus not send messages... Help??

    My phone will not access cellar data and not send messages...

    Call your carrier and ask them to chekc your provisioning.

  • HT4623 phone will not open

    my phone will not open. it stays on apple logo.

    If the reset is not successful, try the other actions of:
    - iOS: Not responding or does not turn on
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • HT1369 my 5th generation nano appears to have frozen with the apple logo appearing continually. It will not switch off and is not recognised any more on my computer.

    My 5th generation nano appears to have frozen. It only shows the apple logo and will not switch off. It is also now not recognised by my computer. I have downloaded the latest itunes but that has made no difference.
    Any suggestions?

    Frozen or unresponsive iPad
    Resolve these most common issues:
        •    Display remains black or blank
        •    Touch screen not responding
        •    Application unexpectedly closes or freezes
    http://www.apple.com/support/ipad/assistant/ipad/
    iPad Frozen, not responding, how to fix
    http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
    iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
    http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
    Black or Blank Screen on iPad or iPhone
    http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
    What to Do When Your iPad Won't Turn On
    http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    Home button not working or unresponsive, fix
    http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
    Fixing an iPad Home Button
    http://tinyurl.com/om6rd6u
    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
     Cheers, Tom

  • My ipod touch will not switch on and off with the button at the top. There is an almost constant loudspeaker icon on the screen. The volume control is unresponsive and stuck on no volume.

    My ipond touch will not switch off with the button at the top. There is an almost constant loudspeaker symbol on the screen. The volume control doesn't work and is stuck on no volume. Help!

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up           
    - Restore to factory settings/new iOS device.
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar          

  • My daughters ipod will not turn off and it is frozen on the apple icon screen. Tried to update software, didn't work. Tried to restore, didn't work. Anybody know what to do next?

    My daughters ipod touch will not turn off and is frozen on the Apple icon screen. Tried to update software, didn't work. Tried to restore, didn't work. Does anybody know what else to try?

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar

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