HT4623 Please help . I have had an iPad 3 for a while and am very happy . I re cently moved from a blackberry to a IPhone 5 and am having some difficulties with it. While my iPad connects to wifi very easily my iPhone says that it can not even find the ne
I Can't get my iPhone to connect to wifi while my iPad and computer have no problem in connecting . The iPhone says it cannot pick up the network. I've tried rebooting several times but nothing works . Am I missing something ?
Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iPod connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
For further help, post in the iPhone forum. This is the iPod touch forum
Similar Messages
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I have a ipod touch 4th gen and it wont chrage. When you plug it into the wall the lightniing bolt screen will apear but no matter how long you leave it, it will never turn on. Also it the lightning bolt screen wont even come on when you plug it into a computer (PC)..........PLease help its been like this for forever
Hi Gammer576775!
Here is an article that will help you troubleshoot this issue with your iPod touch:
iPod touch: Hardware troubleshooting
http://support.apple.com/kb/ts2771
Will not power on, or will not turn on unless connected to power
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Connect the iPod touch to an Apple USB power adapter and let it charge for at least ten minutes.
After at least 15 minutes, if the display turns on and…
The home screen appears, the device should be working. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen: . Then disconnect the device from power. If it immediately turns off, seek service.
The low-battery image appears even after the iPod touch has charged for at least 20 minutes: See the "iPod touch displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or low-battery image appears , continue with this article for further troubleshooting steps.
If the iPod touch did not turn on, reset it while connected to an Apple USB power adapter. If the display turns on, go to step 4.If the display remains black, go to the next step.
Restore the device. Connect it to a computer and open iTunes. If iTunes recognizes it and indicates that it is in recovery mode, attempt to restore the iPod touch. If the device doesn't appear in iTunes or if you have difficulties in restoring it, see this article for further assistance.
If restoring the iPod touch resolved the issue, go to step 4. If restoring it did not solve the issue, seek service.
Thanks for using the Apple Support Communities!
Cheers,
Braden -
Why can't I connect to my iphone5 with my iPad, Snote2 or another iPhone5 through wifi as a hotspot, only through Bluetooth? My Snote2 can't even find the iphone5 as a hotspot, even on Bluetooth.
I've reset, restored and updated everything but no go.WiFi is preferable for use as a hotspot to Bluetooth.
Have you tried Settings > General > Reset > Reset Network Settings?
If you have and it didn't work I would take the iPhone in for service. -
My ipad has stopped connecting to wifi, a reset hasn't worked, what else can I try? (the wifi is fine as other apple products connect ok)
Have you tried a 'hard reset'. You do not lose any of your data on the iPad.
Here are the steps:
Press the Power Buton and the Home button simultaneously.
Continue to hold down both buttons until the iPad shuts off
Release the buttons when the Apple Logo appears.
Also, make sure your iPad is not in airplane mode. Settings, Airplane mode is the first option under settings,
Hope this helps. -
I made a card using the iPhoto and when I click to buy it, it says that I did not fill all the frames with pictures and that I need to in order to purchase it, even though I did and have checked multiple times. Please help, it's for Mother's Day.
Before ordering your book preview it using this method - http://support.apple.com/kb/HT1040 - and save the resulting PDF for reference - the delivered book will match it.
LN -
From the day 01/04/2014, I can not even update the apps on my iPad 4 or buy via my iPad. The same happens with the iPad mini ... My internet connection being excellent. I usually can get with the devices on the Internet, the App Store, enter into any service of any Cloud Apps. But I can not update or buy apps App What is happening?
You shouls be seeing this (tap to enlarge image)
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i have tried to update my iphone 3gs and i need to get ios5 and when i click on check for updates it says that itunes can not be contacted and check my internet connection but i have internet? how else can i get ios5 on my phone?
edit the hosts file on your computer and remove any lines that contain gs.apple.com. Disable your antivirus and firewall.
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I bought the app peru tv in march. Sometimes it stays idle when downloading a tv channel so I ended up deleting the app and reinstalling it. Today I can't even find the app in the store. Please help. I contacted the camadu app support but they haven't replied regarding problems with channels and lost app
In order to properly upgrade the OS of your Mac. 10.1 Puma is really old. Your Mac has to meet the tech specs for Lion: And it would probably need to be a clean install. If you recently purchased Lion. Call Apple Care CPU and ask them to be sure. You get 90 days Free of phone support. 1-800-275-2273
Apple - OS X Lion - Technical specifications
General requirements
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space
Some features require an Apple ID; terms apply. -
iPad not responsive. Even hold both the restart and Home buttons for 20 seconds.
Originally I can see the iPad symbol on the screen. Trying using iTune to restore it, then only the charging symbol is shown. iTunes can not even recognize the iPad anymore.What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Cheers, Tom -
Hi, I bought an Ipod touch in Dubai. When I upated to iOs 6, everytime I would download an app it will says that it's not available in the emirates store and I should change to the US store. But before i updated to iOs 6 i have been successfuly downloading apps. Please help because now I cannot really use it.
How to Change Your App Store Account Location | eHow.com
Your account, including payment method also has to be associated with the USA when you are in the USA. -
I can get on my itunes but when i go to check for updates it has an error saying that I can not connect to update servor. I checked my firewall and Itunes is checked for exceptions, any ideas
See if this helps:
Trouble installing iTunes or QuickTime for Windows -
I have macbook pro 15", 2,6 ghz, 8gb, osx 10.9 but the pop up window says that maverics can not be installed on this computer. why is that? thank you
Check here > OS X Mavericks: System Requirements
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Hi, Need help. I am trying to download the latest iTunes for Windows application but on running the program it says that it can not be completed as it can not find the folder location of the file "iTunes.msi" . Any clues would be appreciated
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I can not connect to my home Wi-fi. I put the wrong passcode in severall times and now it says that I am not able to use my home internet. How do I get back to the place where I can put in the correct passcode and connect. Not sure what to do and really don't want to take my phone back to sprint.
Click the blue button next to the wifi name, then hit Forget Network.
Then try to connect again and use correct password. -
My iPhone keeps dropping off the WIFI at home and nowit won't even pick up any networks. I tried connecting it to my laptop to restore the phone but it won't let me as the find my iPhone feature is on and it needs WIFI to switch it off!! When I try to find the WIFI, the phone seems to freeze nd then the settings app switches itself off. This is now getting annoying as my laptop has no problem connecting and my router is in an open position. How can I fix this?
If won't show you a location until it regains a connection to the internet (i.e., goes back online), if it ever does. If and when that happens, an email will be sent to the primary email account associated with the ID informing you of this.
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