HT4623 plz help with my iphone 4

i have an iphone 4 and need to get a version update.
i also need a software update and ios new version.
ive taken it to radioshack 2 times i even leave it there for them to fix it. but they havent gotted that done. ive even called verizon to help me update it my self but ive been waiting about 20min and im still waiting to be tranfered to technical support.
i went to setting>general>.............but i can find software update...
what can i do to get that?

The option to update without the computer (Over the air) was made available with iOS 5. If your iDevice is using a version of iOS lower than 5, you will need to use iTunes on your syncing computer to perform the upgrade. Use the Apple link below as a guide for the upgrade.
http://support.apple.com/kb/HT4972

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    Plz help and thx in advance.

    I know I didn't get round to replying but no need to post it so many times.
    http://forum.java.sun.com/thread.jspa?threadID=666870
    http://forum.java.sun.com/profile.jspa?userID=543817
    http://forum.java.sun.com/thread.jspa?threadID=669965
    http://forum.java.sun.com/profile.jspa?userID=543817
    http://forum.java.sun.com/thread.jspa?threadID=669975
    http://forum.java.sun.com/thread.jspa?threadID=669973
    Could it be that the server and client need to open different keystores?
    http://forums.java.sun.com/thread.jspa?threadID=573918&messageID=3272683
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    My example given before should work on different machines, try to export the server key and import it into the
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    http://forum.java.sun.com/thread.jspa?threadID=666870
    reply 4
    Check the method getSSLSocketFactory in the applet, that will open a keystore for you.

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