HT4623 So I upgraded my 4S phone to IOS6, and when I try to log in to Cloud on the phone, it comes back as wrong password. I tried a dozen times, VERY SLOOOOWLY to make sure I wasn't making some sort of typing error, but noo.

So I upgraded my 4S phone to IOS6, and when I try to log in to Cloud on the phone, it comes back as wrong password. I tried a dozen times, VERY SLOOOOWLY to make sure I wasn't making some sort of typing error, but noo.

hi i had the same problem today when i updated my itunes to latest version. however, i have just found my songs in the 'itunes media' folder. this was accessed through 'my music' then keep clicking through until you find itunes media and all my library songs were in there and i then just added these files to my library and all were restored however, i have lost all my playlists but at least my 700 songs are back. very dissapointed with apple that they have let this happen with their latest update, the previous version was miles better than this one . hope you find them. stevo

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Hello, Im new to this website. Im having issues with my Macbook. I have the old 2009 model Macbook and it is our schools macbook. The school just upgraded these MacBooks to OSX Mavericks and when i try to open Minecraft it won't let me. It says no jd

Hello, Im new to this website. Im having issues with my Macbook. I have the old 2009 model Macbook and it is our schools macbook. The school just upgraded these MacBooks to OSX Mavericks and when i try to open Minecraft it won't let me. It says no jdk installed. I also try to install Java SE runtime but half way through the Software Update it says cant download software because of network problem but I'm connected to the internet and i can browse stuff just fine. Can any one help with my problems. P.S. I don't know the administrator password or stuff like that. And yes we are allowed to play games and stuff on these laptops but only at home not at school so don't tell me i need to focus on school and not games.

Since you updated the operating system, it is probably Minecraft is missing certain files that ware remove or are not longer comparable with the new version of the OSX. what I recommend, is to check is there is an update for Minecraft and install that. If there is not update available, probably the best thing will be reinstalling Minecraft. Hope this will help you.

I was forced to upgrade to latest version and when I try to burn a disc I receive the message "disc recording not found"

I was forced to download the lastest version, purchased music, and when I try to burn to disc I receive the following message " Disc recording not found" Please help very frustrated

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

I have been streaming videos and music from my phone and iPad. I just got a new MacBookPro and when I try to stream from it, I get the mirror image, but no sound. ????

I have been streaming videos and music from my phone and iPad. I just got a new MacBookPro and when I try to stream from it, I get the mirror image, but no sound. ????

Hi Avonbikerider,
If you are only having the audio issue when Airplay Mirroring from your MacBook Pro, you may find this forum discussion helpful:
Apple Support Communities: No Audio when Airplay Mirroring from Mac to Apple TV
https://discussions.apple.com/thread/4167956
Regards,
- Brenden

I recently upgraded my ipod to ios 6 and when i try to set up my wifi it show that it is connected then the apple page comes up and it disconnects from the wifi. Help!

I recently upgraded my Ipod touch 4th gen to ios 6 and I try to set up my wifi and it shows that its connected then the apple page comes up and it disconnects from my wifi.

Try the following:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset network settings: Settings>General>Reset>Reset Network Settings
- Restore from backup
- Restore to factory settings/new iPod.

HT1476 My phone was fully charged and while talkng, it went to a blank screen. It will not come back on. I have tried turning it off and back on, but it doesn't do anything, just keeps the blank screen.

While talking on the phone this morning, it was fully charged, the screen went blank and I could no longer use the phone. I tried turing it off and then on, but it still ghad a blank screen. I even tried charging the phone, but it still has a blank screen.

I am sorry to hear about your phone.
You could try connecting it to your laptop and see if itune recognises the phone.
If it does then make a backup of your phone.
You could then restore it and see if it helps.
It shouldn't be much of a problem if its a software issue but if something went wrong with the hardware then you might have to go to an Apple store.
Hope this helps

HT1386 I bought a new Mac. I previously had my iPhone and iPad synched to my PC. I can't get my playlists transferred and when I try to synch my iPad I get the following message: The iPad "name" cannot be synched. You do not have the privilege to make

I bought a new Mac. I previously had my iPhone and iPad synched to my PC. I set up iTunes but my playlists did not come over from my PC. I can redo that without a problem...BUT...I just tried to synch my iPad with my Mac and I got the following message: The iPad "name" cannot be synched. You do not have the privilege to make changes. I deauthorized my PC and have authorized my Mac...it just won't synch. Help!!

I bought a new Mac. I previously had my iPhone and iPad synched to my PC. I set up iTunes but my playlists did not come over from my PC. I can redo that without a problem...BUT...I just tried to synch my iPad with my Mac and I got the following message: The iPad "name" cannot be synched. You do not have the privilege to make changes. I deauthorized my PC and have authorized my Mac...it just won't synch. Help!!

My ipod headphone jack is only allowing sound in one headphone. i tried multiple headphones to make sure it wasn't the headphone but the jack itself. i have a ipod video 5th generation.

My ipod headphone jack is only allowing sound in one headphone. i tried multiple headphones to make sure it wasn't the headphone but the jack itself. i have a ipod video 5th generation.

Had you brought the same pair of headphones to the Apple Store with you and they worked there? If you hadn't, the wire or plug on those headphones may have failed. Try a different pair if you can and see if those work.
Hope this helps

My iphone is in recovery mode and when i try to restore it, its doesn't go all the way threw the happen right after i try to upgrade my phone. what do i do HELP ME!!!

my iphone is in recovery mode and when i try to restore it, its doesn't go all the way threw this happen right after i try to upgrade my phone. what do i do HELP ME!!!

Hi, are you doing it through Settings or via iTunes? If doing it through Settings, try plugging it in via USB and updating with iTunes. Hope this helps.

I have an Ipod 4 and when I try to update my Ipod it says make sure your network settings are correct and your network connection is active.

I have an IPod 4 and when I try to update my IPod it says make sure your network settings are correct and your network connection is active. How do I make it update?

Are yo getting a network timeout error?
Disabling the computer's antivirus and firewall during the download and update usually resolves the timeout error.

Ok I just bought this phone off a friend and when I try to make a iCloud account it says the number of free iCloud account have been takin what can I do

Ok i just bought a iPhone 4 off a friend and when I try to make a iCloud account it says the number of iCloud account have been takin and want let me make one what should I do

You can't do anything, except use a different device (or a Mac) to setup iCloud and then transfer the details to the phone you bought.
Clearly your friend setup multiple iCloud accounts for some reason (you only need one) using up all the allocation for that device, and didn't tell you before selling you the phone.

I bought a new McBook Pro and when I backed up from my old computer, the iCal on my new computer is not syncing. It says "The server did not recognize your user name or password for (name of my mobile me acct). Make sure you enter them correctly."

I bought a new McBook Pro and when I backed up from my old computer, the iCal on my new computer is not syncing. It says "The server did not recognize your user name or password for (name of my mobile me acct). Make sure you enter them correctly." Any suggestions?

Carla,
Check this post for a possible solution.

Running Time Machine for the first time, how that I make sure that some information I have in the external drive does not get erase in the prosess

Running Time Machine for the first time, how that I make sure that some information I have in the external drive does not get erase in the prosess

1. Quit iPhoto
2. Copy the iPhoto Library from your Pictures Folder to the External Disk.
3. Hold down the option (or alt) key while launching iPhoto. From the resulting menu select 'Choose Library' and navigate to the new location. From that point on this will be the default location of your library.
4. Test the library and when you're sure all is well, trash the one on your internal HD to free up space.
Note: This is now your Library. It's not a Back Up, and you need another disk for backing up.
Regards
TD

HT4623 I just got a new iphone 5,and when I try to update my phone, and install the aps that I've already purchased onto it, it says I don't have permission to do so.

I just got a new iphone 5,and when I try to update my phone, and install the aps that I've already purchased onto it, it says I don't have permission to do so.

Contact your carrier & have them reset your Voicemail. Most carriers require such, so after they reset it, just set it up again.

Plz someone help I made custom ringtones and when I try to put them in my iPhone 4 it hey appear gray on iTunes and won't go on my phone and I tried syncing it don't help what do I do???!!!

Plz someone help I made custom ringtones and when I try to put them in my iPhone 4 it hey appear gray on iTunes and won't go on my phone and I tried syncing it don't help what do I do???!!!

The ringtone file format is m4r. You can create ringtone from any of your music file in your iTunes Music library.
Follow steps as follow:
1. Right mouse click the song in music library you want to create ringtone and choose “Get Info”
2. Choose “Option” Tab, Check “Start Time” n Stop Time” of the track you want to make into ringtone and put in your start time and end time (Max 40 secs duration), then click OK
3. Right mouse click the music file again and choose “Create AAC Version”
4. You will see a copy of song with same name appeared but with 40sec duration only. Now drag the song onto your desktop and you will see the name is now xxxxxx.m4a.
5. Change the file extension m4a into m4r from the desktop
6. Delete the 40sec m4a file from the music library (You must do this step or Itune will not accept your new m4r file).
7. *Important - Now uncheck the start n stop time of the original song so that you can play back full length.
8. Now, drag the m4r file from desktop to Library
9. Click onto the Tones under Library, and you find you ringone file.
Note: Just in case you cannot "Create AAC version" from Step 3, go to top menu, click "Edit", "Preference". Under "general" Tab, click "Import Settings", make sure under Import Using that "AAC Encoder" is selected.
Once you have ringtones in Tones library, you can sync ringtones over by connecting your phone to PC, select iPhone under Devices on iTunes left Pane, then go to 'Tones' tab and check SYNC TONES as well as the ringtones. Click the SYNC button on the lower right window.

HT4623 So I upgraded my 4S phone to IOS6, and when I try to log in to Cloud on the phone, it comes back as wrong password. I tried a dozen times, VERY SLOOOOWLY to make sure I wasn't making some sort of typing error, but noo.

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