HT4623 stuck on itunes connection screen after repair

i recently had to have charge port replaced on ipad 1 and now we are stuck on itunes connection screen.  when connected to computer, it says need to enter passcode on ipad.  not getting lightning bolt or "not charging" on ipad screen.  port and cord are both funtional and working with other devices. have restarted both computer and ipad.  any thoughts?

Yes - that means that you have to restore the iPad. If it is asking for the passcode - enter it and restore the device. If you can't remember the passcode or don't know what it is, you probably have to use recovery mode to restore the device.
Restore Software
iTunes: Restoring iOS software - Support - Apple
Recovery Mode
iPad: Unable to update or restore - Support - Apple

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