HT4623 Tied to update to new Apple iphone 5s using window 7. The phone is stuck in the connect to Itune mode cant get out
Tried to update my iphone 5 to new apple sofware, using window 7 operation system phone is stuck in connect to Itunes. Cant get out or use my iphone
Hello erwerw
Check out the first article to force a restore on your iPhone to get it back up and running again. If you get an error code check it against the second article for further troubleshooting.
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Regards,
-Norm G.
Similar Messages
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I think I clicked on something on when in the itunes store. Now I can't connect my iphone to the itunes store to update 38 apps.
When I plug it in to my Mac, the section that says "connect to itunes store" is grayed out and I can't change it. What can I do to fix
this without doing an update. I'm using my phone on Tmobile and running 4.3.3.Download the latest and install iTunes.
Download iTunes Get the latest version of iTunes for Mac or Windows. Download now -
I was updating the software on my iphone4. I got a message saying that it could not update. Now my iphone will not reboot. It only shows a pic to connect to itunes, but nothing is happening when i connect it. How do I fix this?
If you're not a developer then you really should not have upgraded.
I'm unsure how you can fix this as you have already done a back-up on iOS 7 and apple don't support firmware downgrades. -
I attempted to update my iPhone 4 without realizing that I need to sync it with my laptop. My iPhone 4 is now stuck in the connect to iTunes mode and now I cannot use it. Is there a way to reverse this so I can use my phone because I do not have my computer with me?
Maybe it was hacked before and now through the update it's locked back to the original carrier.
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Is there a way to ensure that data has been wiped from my iphone 3g. It shows the "connect to itunes" screen when turned on.
That is how it appears brand new out of the box.
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My iphone is stuck in the connect to itunes mode after stopping during update of IOS7. When I connect to itunes, I get the prompt that it is not connected to the internet, please help!!!
1)Turn off iPhone – Hold down the Sleep/Wake button for a few seconds until the red slider appears, then slide the red slider. Ignore this step if your iPhone is already off.
2)Press and hold down the Home button for about 10 seconds until a yellow triangle with a text which says Please Connect to iTunes appears.
3)Plug the iPhone into Mac or Windows PC. Release the button if you haven’t.
3)Run and open iTunes if it’s not already opened yet.
4)iTunes will prompt a message that says iTunes has detected an iPhone in recovery mode. Click OK.
You will be taken to the iPhone pane. Then, click on Restore
try this it should factory reset your iphone even if it is stuck in connect to itunes -
my iphone 3g is stuck on the connect to itunes mode and it wont show up on itunes. itunes hasnt even detected it on recovery mode. what do i do i really need my phone.. please help
Please stop altering the fonts, it makes reading postings extremely difficult. If help is desired, making postings difficult to read is not the way to get help.
Put the device in DFU mode (google it), then restore. -
So I was updating iPAD and while updating it stopped and gave me a typical error message but with error 4013. It worked fine before and is now stuck in the "connect to itunes mode" recovery mode. I have tried updating and no luck. I have even tried updating in DFU mode and no luck. Anyone git any solutions
Are you following these instructions?
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device. -
Help with iphone update to 7.0.4 - wont restore or leave the connect to itunes screen
Hello,
I am currently overseas in Thailand and decided to try to update my iso from 6 to 7. Initially I went through settings>software update with a strong connection to wifi - it downloaded on my phone but then instead of updating came with the screen connect to itunes (I am thinking because there wasnt enough space on my iphone?). I have now connected it to a computer with the most updated version of itunes.
The screen on itunes looks like this:
IPhone Recovery Mode
Your iphone software is up to date, iTunes will automatically look for an update again on the 24/2/2014.
The two buttons below say "check for update (grey)" and "restore iphone (can click)" - I have clicked restore iphone and it proceeded to download iphone software update (1.12GB) - once downloaded nothing changes, i cannot apply the download to my iphone and still my iphone has the connect to itunes screen - I have done this twice and nothing has changed.
I would really appreciate any help or advice on what is happening, and why it cant restore my iphone -
Apple tech geeks encouraged to respond!!! please!!! I really need to have my iphone working again.
Thankyou in advance
Elyssa
At all stages I have tried holding the circle button and top button to reset iphone but nothing changes!Put the iPhone in DFU mode, (Google how to put iPhone in DFU mode).
Shift+Restore if using PC, Option+Restore for Mac, point to already downloaded firmware. You may have to un-hide folders to see the .IPSW file -
While trying to update my iPhone 4 to iOs6 it froze on the connect to itunes screen and i needed to do a restore. But it restored my phone to january 2011 even though i just backed my phone to my laptop up 2 weeks ago. I still have all my contacts but i lost a lot of apps and text messages. Is there any way to make it restore to my most recent back up?
I tried powering down and re-starting the iPhone (as suggested at http://support.apple.com/kb/TS1275). This seems to have cleared the "...not connected to the Internet" problem, and iOS 6.1 is now in the process of downloading.
Thanks very much for your feedback. -
I have an iphone 3g that is stuck in connect to itunes mode it keeps coming up with error messege #1015 everytime i try to restore it
Generally a sign that the iPhone was jailbroken or modified to work with
other than the original wireless provider. Terms of Service for this forum
prohibit discussion of jailbroken iPhones.
Google may provide an answer. -
I Need to delete an old iCloud account in order to update to my new Apple ID email but in order to delete the old account I need the old account to verify and it won't bc it no longer exists. Please help
If the old ID is an earlier version of your current ID, temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. You can now use your current password to turn off Find My iPhone, even though it prompts you for the password for your old ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iPhone when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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HT4623 How to update iOS when your iPhone 4 doesn't have the update icon
Hi, I am using an iPhone 4 but i have been unable to update the operating system. i am still using iOS 4, as I can't find the "software update" function in my phone - it is not found under 'General' as listed. Updating via iTunes syncing to my macbook doesn't seem to help either (again, i cant find the 'look for updates' function).
Can somebody help me out with some pointeres please? Would really appreciate it." i am still using iOS 4, as I can't find the "software update" function in my phone - it is not found under 'General' as listed. "
Correct. This is only a feature of ios 5 and higher.
If you have the latest itunes version, then you should simply open itunes and connect your iphone. It will liekly prompt you to update. -
TS1538 my iphone 5s is stuck in "connect to itunes" mode
I literally just bought this phone today, and theres already an issue. After updating my iTunes, as the notification indicated necessary, I also clicked to update my phone as well. Halfway through the update, my iTunes screen read "waiting for iphone" and my iphone just shows a picture of plugging the cord into the iTunes logo. Ive tried holding the home and hold button in different variations for different durations (as told by youtube and support forums...) and nothing seems to work. It's still stuck on the screen with the cord being plugged into the iTunes logo.
Please Help!!!UPDATE:
So I finally got it to work again! After being on the phone with apple support for 40min, we came to the conclusion that I was going to need to bring it back to the apple store and exchange it for a new one. Let me emphasize this is a BRAND NEW iPhone 5s, literally bought it less than 12 hours ago. Just as I do not know why this problem occured, I also do not know why the problem was fixed. I will outline the steps and issues I faced throughout this process incase anyone else is in the same boat.
-plug my phone into my computer
-must update iTunes in order to control phone from computer
-(after update) popup indictating new iOS software update
-halfway through iOS update, iTunes reads "waiting for iPhone" (where you read which song is playing)
-iPhone stuck on screen with Lighting USB cord --> iTunes logo
-tried putting it in recovery mode; fail
-may or may not have put it in DFU mode; still no progress
-call apple support and go over similar steps with him
-(still on the phone) uninstall iTunes & ALL APPLE software in particular order
a.iTunes->Quicktime->Apple Software update->Apple mobile device support->Bonjour-> Apple application support
-re-install iTunes via apple.com
-plug phone back in and still no progress: iTunes not acknowledging the phone & phone still stuck on same "connect to iTunes" screen
-conclude (with apple support) it to be a system hardware failure and scheduled an appt. for the genius bar tomorrow evening.
-in order to see if the problem is my phone or iTunes, I plugged my old iphone 5 into my comp. and iTunes registered it just as it normally would.
-while my old iPhone 5 was plugged in, I plugged in my new broken iPhone 5s and wouldn't you know, it came up onto the screen. From there I just followed the steps on the screen from restoring it to setting it up all over again
-I did have to do the fingerprint thing again, type in my wifi password, and although my texts were all there, none of my apps were so I need to redownload them.
So I guess if you're having this issue, try plugging in an old ipod or iphone just to see where the problem lays. If it is iTunes, you need to uninstall the prgrams in that (above^) particular order for it to be completely erased and reinstalled. Hope this helps you guys out! Happy holidays -
My iPhone 4 is just showing the apple logo, then it changes to the connect to iTunes symbol, when I connected to the PC and tried to restore and update it shows an error, it seems it cannot recognise the phone, is there anything else I can do to get my phone working again?
Hi serpico656,
When you got the error restoring your iPhone, did it include an error number or description?
For an overview restore troubleshooting article with links to details, see
Resolve iOS update and restore errors in iTunes - Apple Support
If you know the update error number check out,
Resolve iOS update and restore errors - Apple Support
Take care,
Nubz
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