HT4623 transferring audiobook from desktop to iphone using overdrive media, says I need itunes update but I cant see that I do

having trouble transferring audiobook from Overdrive Media on desktop to iphone. Popup says I need Itunes 11.1 or higher. I have updated the desktop and the phone (I thought) updated regularly. No need for updates showing.

If you go into iTunes and click on Help, what version number does it say you have? This message does not have anything to do with updating iTunes on the phone. iTunes on the phone serves a different function that that of the iTunes on your computer. It is referring to updating iTunes on the computer.

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HT5621 I recently changed my apple id email from an old one to a new one and now I can't sign out of my old one on my iPhone 5 because it says I need a password. I cannot give that password because it is part of the old apple ID. How do I change IDs?

I recently changed my apple id email from an old one to a new one and now I can't sign out of my old one on my iPhone 5 because it says I need a password. I cannot give that password because it is part of the old apple ID. How do I change IDs?

Hi sharonpalencia,
Welcome to the Apple Support Communities!
I understand it can be very frustrating when you cannot sign in, or sign out in this case, to your Apple ID. In this situation you may need to temporarily edit your Apple ID back to the original email address so that you can sign out. Once signed out, edit the Apple ID back to the new email address and sign in. Please use the attached article for further information.
If you're asked for the password to your previous Apple ID when signing out of iCloud
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
If you're still asked for your previous Apple ID password, continue to the next step.
Have a great day,
Joe

Video no longer plays from sites on comedy central. Site says browser must be updated, but I have installed all updates and restarted the computer..twice.

Video no longer plays from sites on comedy central. Site says browser must be updated, but I have installed all updates and restarted the computer..twice.

If it is any consolation this started happening to me today. I am in Toronto. I am wondering if there is a copyright issue here. I have done nothing to solve it - mostly because I suspect this has nothing to do with my computer.
p.s. My speculation about copyright is not correct. Comedy Central plays fine with Google Chrome. Have not yet tested Firefox.

My app store (iPhone 6) doesn't refresh since november 1st in the screen appears i have already 11 updates but i cant see it

My app store (iPhone 6) doesn't refresh since november 1st in the screen appears i have already 11 updates but i cant see it

Tee wrote:
I had to do ALL of the above in sequence, but before rebooting, I turned WiFi OFF.
When I rebooted, I turned WiFi ON. I made sure that Location Services was ON for the Apple Store ( the one with the shopping cart).
Then I went into the App Store.
I did that about 3 times then voilà! The App Store appeared again.
To summarize:
- Go to Settings>General>Date and Time>Set Automatically>Off. Set the date one year ahead.
- Try App Store. If it doesn't work, continue with below.
- Settings>Privacy>Location Services>System Services (swipe to the bottom of the page to find this)>Location Based iAds>Off
- Close all apps in the Task Bar.
- Turn WiFi OFF.
- Reboot.
- Turn WiFi ON.
- Make sure Location Services is ON for the Apple Store.
- Turn Date and Time to Set Automatically ON.
- Try App Store.
Repeat the above if necessary. Thanks Demo, Ocean20 and Diavonex.
It worked!
Could we end this topic?

I have iphone4 and MacBookOSX 10.4.11; I'm trying to sync an itunes purchased game from my book to phone and it says I need to update to itunes10. Problem is my MacBook won't accept that version

I have iphone4 and MacBookOSX10.4.11; I'm trying to sync an itunes purchased game from my book to phone and it says I need to update to itunes10. Problem is my MacBook won't accept that version so how do I get the game on to the phone? When I tried to buy it from the phone itself (as I have others), it wouldn't because over 20 MB

You need to purchase a retail Leopard install disk or Snow Leopard upgrade disk(if your computer meets requirements for SL). Then update iTunes to 10.1 or greater. Check eBay or Amazon for retail Leopard Disks. You can also try calling AppleCare.

HT4972 Why can't I update my iPad from the 5.1 to the ios 6? My apps say I need to update but then wont because i cant update my iPad

Why can't I update my iPad from the 5.1 to the ios 6? My apps say I need to update but then wont because i cant update my iPad??
HELP ME WHAT CAN I DO???

You have an iPad 1. 5.1.1 is the last iOS version for that model.

Transferring protected WMA audiobooks to iTunes/iPhone using OverDrive Media Console

Hi there,
My local library is now offering audiobooks. I have downloaded one, that went fine - I have the file and can listen to it. The problem is that I can't seem to transfer the WMA Audiobook to my iPhone using this software they provided (OverDrive Media Console), even though their website says that it can be transferred to apple devices (including my iPhone) and the library site says that this particular audiobook is permitted to be transferred to apple devices (including the iPhone).
When I try to Transfer using the OverDrive Media Console, I get this error:
"The OverDrive Media Console Transfer Wizard is not able to connect to iTunes. If you intend to transfer content to the iTunes Library and/or a supported Apple device, please note that iTunes v9.0.2 (or newer) is required. iTunes is available as a free download from Apple; visit http://www.apple.com/itunes/download to download iTunes. If your system meets this requirement, please close any open iTunes dialog boxes then attempt to transfer again."
I have read that others have had the problem, but there are few solutions emerging, from what I can see anyway.
I have went to this website (http://drmlicense.one.microsoft.com/indivsite) in my Internet Explorer browser and upgraded the Windows Media Player security version. OverDrive says my security upgrade version is 2.9.0.1.
My iTunes is up to date as far as I know. iTunes 10.4.0.80. Perhaps the recent update is something to do with this problem? I don't know. I am using Windows 7, and the OverDrive Media Console version is 3.2.0.5.
I have changed my iPhone settings to "Manually manage music and videos", as OverDrive requests this.
When I try to put these protected WMA Audiobook files into my Automatically Add to iTunes folder, I get an error message saying:
"One or more of the songs being added are in the protected WMA format, including the song "examplesongname01.wma", and could not be converted.
iTunes can only convert unprotected WMA songs. If you have the original CDs for these songs, you can import them using iTunes."
I have restarted iTunes, OverDrive Media Console, and my computer countless times. My home network sharing is turned off; I mention it as I saw someone had suggested that as a solution.
The two suggested solutions I haven't tried yet are:
- convert them to MP3
- uninstall and reinstall iTunes & OverDrive Media Console again.
I don't really want to uninstall iTunes. I have a lot of music and audiobooks; it takes half aday for iTunes to load them all up again. As for converting to MP3s; I don't know if this is legal. Plus, I don't know if these protected DRM files can be converted like that.
Ok, well I hope someone else was in the same boat & solved it. Otherwise it'd be a real shame if we couldn't get these protected WMA audiobooks onto our iPhones.
Hope you can help.
Thanks.

Once you have downloaded the audiobook to Overdrive Media (OMC), you need to connect the Apple device to which you wish to transfer the ebook, then use the transfer button on OMC. That converts it to an mp3 file. The ebook cannot be transferred to iTunes. iTunes is simply the medium used in the transfer to an Apple device. The tutorial below covers all the specifics.
Many libraries worldwide now use Overdrive Media Console, which comes in Mac an Windows versions http://www.overdrive.com/Software/omc . Some find the mobile device transfer process confusing. To load or delete a WMA or MP3 (Macs can only download MP3 books) audiobook onto an Apple mobile device see the "How to Transfer to a Portable Device" video in the guides at Step 7, then do the following.
1. For Windows versions, you must first do a security update of Windows Media Player (even though you won't be using it) using Internet Explorer at http://drmlicense.one.microsoft.com/indivsite .
2. Open iTunes, plug the mobile device into the computer USB port and open the Overdrive Media Console.
3. Highlight the mobile device in the left hand menu of iTunes and insure the "Manually manage music and videos" box is checked in the Summary Tab. If the mobile device storage is full, transfering will delete that portion of music necessary for the ebook.
4. Highlight the book you want to transfer in the Overdrive Media Console and click the Transfer Button. A window opens permitting you to click the boxes for parts of the book you wish to transfer.
5. After the book has been transfered, when you click the disclosure triangle (arrow) to the left of the iPod, iPhone, or iPad in the Device section of the left hand menu of iTunes, MP3 books will show up under the Music subsection and WMA books will show up in the Books subsection. Once the mobile device is disconnected from iTunes, MP3 books will show up in the Songs list of the mobile device and WMA books will show up in the Books list.
6. To remove a book from a mobile device plug the device into the USB port and open iTunes. Click the disclosure triangle to the left of your iPod, iPhone, or iPad in the Device section of the left hand menu of iTunes so that you can see the device’s subcontents. For an MP3 book select the Music subsection, right click on the book and choose Delete. For a WMA book, select the Book subsection, right click on the book and choose Delete.
7. The Overdrive Media Console Guided Tour (videos) is at http://www.overdrive.com/Solutions/Libraries/tour/MenuWelcome.html . The "Portable Devices" and "How to Transfer to a Portable Device" videos are there.
8. To find a nearby library for ebooks search http://search.overdrive.com . You can download the software, search for books and see tutorials without an account at the website of any library that uses Overdrive, however, you need a library card to download books. At this library site, for example, the software and guided tour are at the bottom of the left hand menu.
http://washoecounty.lib.overdrive.com/539A4B98-B41A-49DE-8EC1-A22F66E4C0F6/10/41 9/en/default.htm .

Can't update my iPhone 5c cause it says I need more gigs but I've deleted everything possible on it and still can't update.

I Went to do the latest update on my iphone 5c and it says I need more gigs. I've deleted everything I possibly could and still don't have enough gigs. All that is left on the phone is what Apple have put on there. How do I do this.

Is there still music maybe? Or movies, podcasts and so on? Photos, videos?
If you have a Mac/PC to hand capacity, simply restore it then put the backup in!

HT4623 My acct says I need to update iTunes to new version. How? From my phone? I already have the 6.0 update for phone. But it says I need iTunes update

When I log into my PC to update my acct it says I cannot due to I need to update my iTunes version on my iPhone. How!

It's talking about iTunes. The program that runs on your computer. Not iOS, the operating system on your phone.
On your computer, go to http://www.apple.com/itunes
Download and install version 10.7. It is required to sync with iOS 6.

Can't use the DPS Tools because I need to update but can't do that...

I want to use the Indesign dps tools but when I try to make a folio my Indesign Folio builer says that I need to update my InDesign in order to use it.
But when I look in the creative cloud app and under 'help' in Indesign it says that my progam seems to be up to date...
So it says that it needs an update of Indesign but I cannot execute an update.
Does anyone have the same problem or knows how to solve it?
Thanks in advance!
Nick Meeuws

I'm not sure what causes this problem. I haven't been able to reproduce it, but I've seen it before. You might want to try creating a new account with admin rights and installing InDesign and DPS using that account. I'll ask around to see if anyone has a better solution.

HT1904 Hallo can you tel me please how i make my id from asia to us? Coz some soptwer i need to update but the store want id from us so please please tel me somting about that

Hallo dear
How are you
My dear can you tel me that how i can update my appel id from asia to us

What country are you in ? You will only be able to use the US store if you are in the US with a valid US billing address on your iTunes account.
If you aren't in the US, then to get it to use the correct store on your iPad / iPhone / iPod Touch try going to the bottom of the Featured tab in the App Store app on it and tap on your account id, tap on 'View Apple ID' on the popup and log into your account, and then select the Country/Region section.

TS1538 I have had issues for a week now. Cannot update or purchase from iTunes. Sign in appears then, before I can even input my info it vanishes. App store says I need 24 updates but when I press the icon to do so, it states that my device could not conn

I have restarted device several times. Have unplugged wireless several times. Have done everything Apple has stated to do on their trouble shooting page. Have called Apple seeking advice. Was told for 35 bucks they can help over the phone or choose the free email. I chose the free method and followed what they suggested! Still nothing. I am incensed that they want 700 dollars for this POS and then want 35 bucks for verbal customer service!! I will never purchase another Apple product again if this does not get resolved. I am so disappointed. Then to be told that "for a fee" I can get verbal help. I was told my product warrantee has expired, I wonder if it expired as soon as I had issues. I am fed up! Looking for window to throw this out of or place it where an automobile is backing up. I would like the last week of my life back spent trying to fix this hunk a junk!! Oh, they had no problems before taking my money for songs and apps! Why can't they help fix this issue!!

Snafujafo wrote:
Dear ED3K:
First: I hope you don't work for Apple as you have some poor communication skills in assistance. That said, I would never in a million years pay you 45 dollars to help me. I think I would sleep with Satan first!!
No one here works for Apple. This is a user-to-user technical support forum. Everyone here is a volunteer. You tend to get from this forum what you bring to it. If you come in ranting and raving and saying you're going to throw your iPhone out the window and that Apple is mean, people are not likely to respond to you with sweetness and light and puppies and kittens.
If you really want help, I'd suggest you take a deep breath and then start a new thread in which you explain the problems you're having, the steps you've taken to resolve the problems, any error messages you've gotten. Stick to the facts. Check the attitude and emotion at the door. People will do their best to help you.
Best of luck.

New ipod touch won't work with itunes 10.6.3 says it needs 11.1 but I cannot load that on my macbook using OSX 10.5.8 any way around this?

New ipod touch won't work with itunes 10.6.3, says it needs 11.1 or newer but I cannot load that onto my MacBook running on OSX 10.5.8 - is there anyway around this?

No. If your MacBook has an Intel processor you can update to OSX 10.6.8 and then install the latest iTunes.
A 5G iPod with iOS 7 requires that if you have a Mac you have OSX 10.6.8 or later.
You can get 10.6.8 here:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard

My iphone 3gs says it need to update when it doesnt

My I phone 3 keeps saying it needs to update but each time i put it to itunes it keeps turning on and off
whats the problem?

Hello 666DanceMaster,
Thanks for using Apple Support Communities.
I'm sorry to hear about the difficulties you've been experiencing with your iPhone. I'd like you to follow the steps below to help resolve the issue:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Take care,
Alex H.

HT4236 Help transfering data from my old iphone 3g to iphone 5 using itunes

I have saved files as pictures, applications, music, ring tones as contacts now i dont know how to get them into my iphone 5
Please helppppp!!!

iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device

HT4623 transferring audiobook from desktop to iphone using overdrive media, says I need itunes update but I cant see that I do

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